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Help

Tours

  • What companies do you offer discounts for?

    We provide discounts on Globus, Cosmos, Trafalgar, Contiki, Insight, General, Gate1 and CIE Tours and most cruise lines. We are continuously adding touring companies. Please call one of our agents for the latest list of companies.

  • How are you able to give such great discounts?

    We are able to provide a discount because of our high volume of sales, our efficiency of operations, and because we sell to the customer directly online. The minimum discount we provide is 5%, and can be as high as 12%. We also give an additional discount to members of certain organizations or when tour operators or airlines have special promotions.

  • What's the difference between "Land & Air" travel and "Land Only" travel? Why is there a difference in their discounts?

    "Land & Air" travel is when you purchase both the tour and the airfare from the same tour operator. "Land Only" is when you purchase the tour from the Agency, but find your own airfare. They have different discounts because the operators provide us with better discounts for the "Land & Air", and we pass on those discounts directly to the customers.

  • Why do some tours begin on "Day 1" and others on "Day 2"?

    All tours begin on the same day. However, most tours do include the overnight airplane ride to the destination as the first day of the tour. If you purchase your own air, then you will be expected to meet with your tour group on Day 2, the first day of the actual tour on land. Since USA tours do not have an overnight flight, those tours begin on day 1 for all passengers, regardless of air ticket purchase.

  • How many suitcases can I take with me on my trip?

    Each person is allowed one "check-in," and one "carry-on." Remember to take all valuables with you as "carry-on", because electronic equipment, cameras, laptops, jewelry, business documents and money are not covered by the airlines' liability, so always carry them aboard with you.

  • In the brochures, what does it mean when they say a trip goes from USA to USA?

    It means travel begins and ends in the US. In other words, the air-fare is included.

  • Where are the air inclusive prices based from?

    For European tours the airfare is priced out of New York City. However, that does not mean you have to go to New York City. In fact, most of our passengers do not go through New York, many travel through Chicago, Houston, Dallas, Atlanta, Cleveland or other major hubs. For trips to Asia and Australia the prices are usually based out of Los Angeles or San Francisco. For trips to South America they are usually based out of Miami.

  • What hotels will we stay in?

    The hotels are not confirmed until thirty days before departure. Your documents will have each hotel name, address and phone number.

  • How can I request special meals?

    Special meal requests or dietary needs should be discussed with your tour guide when you arrive for your tour. He or she will tend to all of your needs.

  • Are transfers from the airport to the hotel included?

    If you buy the air ticket from the tour operator and you travel the dates the tour starts and ends, then your air transfers are included. If you buy the air ticket from the operator and you travel before and return after the tour starts and ends, then you will have to find your own transfer. Once you get to the airport of your destination please look for the uniformed representative of the travel company. They will direct you to a bus to transfer you to the hotel. Many operators have hours of operation for the transfers. If you arrive after the hours of operation, you will need to find your own transportation. If you do have the transfers arranged in advance and you cannot find the company representative, take a taxi to the hotel and keep the receipt. Make sure you go to the taxi stand. Do not take a taxi from anywhere in the airport. Those taxis are not registered taxis, they do not give receipts. Which means you will not be reimbursed for your trip. In addition, unregistered taxis charge 3 or 4 times as much as the registered taxis. Thus, you may spend over $100 for which you will not be reimbursed.

  • If I get my own airline tickets can I still get transferred to the hotel from the airport?

    If you are traveling on the same dates as the tour begins and ends during the time-frame of the transfer service you can purchase transfers in advance.

  • In what language are your tours conducted?

    All of our tours are conducted in English only. We have plans to offer tours in Spanish in the future.

  • I am a handicapped passenger. Can I go on a tour?

    Certainly you can go on a tour. We have many handicapped passengers. It is very important that you inform your agent about your particular condition. Some tour operators reserve the right to refuse service to a handicapped passenger that does not inform the operator in advanced of their medical condition. This way the tour director will be prepared to assist you in any way necessary. Passengers traveling with a wheelchair must have a person able to assist them with the storage and set up of the wheelchair. Neither the tour director nor the bus driver is allowed to handle a wheelchair.

  • I am a single person and would like to go on a tour. Can I be matched with a roommate?

    A large percentage of our travelers are single. Most tour companies require the single person to pay an additional supplement for the single room. They do not match single people together as roommates. A few companies, such as Cosmos and Contiki, do match single people together of the same gender. For those companies you need to let your agent know that you wish to share a room. The tour director will match the single people together. If you get lucky and are the odd person out, you will get a single room for yourself.

  • Can children go on a tour?

    Each tour operator has different requirements for children. Globus and Cosmos will not accept children under 8 years on the escorted tours. Trafalgar has a set age limit of 5 years of age. CIE Tours' age limit is 10 years. Independent city stays have no age limit.

  • Do I need a VISA for this trip? If so, how do I obtain the necessary VISA(s)?

    Depending on your country of citizenship, and the countries you are visiting, you may or may not require one or more VISA's. Securing VISA's is the responsibility of tour participants. To check if you will need a VISA for your trip, you may call the embassy or consulate of the country or countries where you will be traveling.

Cruises

  • I am not certain how my name and my traveling companion's name are spelled on our passports. Can we book our cruise now and update the names later?

    It is very important that the names you use to book are the same names that appear on your passport or other proof of citizenship. If you are not sure of the exact spelling of any of the names as they appear on your passport or other proof of citizenship, please verify the information before booking your vacation cruise or tour.

  • How do I know when my final payment is due?

    There are several ways that you will know this information. Your confirmation letter will contain this information. Also, you can call our travel consultants and they will be happy to assist you with any such question.

  • What does my cruise price include?

    Your price includes accommodations on board the ship, meals, and most entertainment aboard the ship.

  • What is not included in the price of my cruise?

    The cruise price does not include organized shore excursions, soft drinks, alcoholic beverages, shopping, casino gaming, gratuities, spas, medical services, and other such expenses aboard your cruise. Please note that what is included varies by cruise line. Some cruise lines include beverages for example. Please ask our tour consultants what is included in your particular cruise.

  • What is the difference between an "Outside" and an "Inside" stateroom?

    An outside stateroom will have a window to the outside of the ship. An inside stateroom will not have a window in the cabin.

  • Are the cruise itineraries subject to changes?

    Yes, the cruise itineraries may change due to reasons such as inclement weather or unforeseen events. Your safety is the number one concern aboard and all precautions necessary will be taken in order to ensure passenger safety, including changing itineraries. Please note that when itineraries do change, the ship staff will do their best to substitute any missed port with an alternative destination.

  • When do I need to board the ship?

    For European tours the airfare is priced out of New York City. However, that does not mean you have to go to New York City. In fact, most of our passengers do not go through New York, many travel through Chicago, Houston, Dallas, Atlanta, Cleveland or other major hubs. For trips to Asia and Australia the prices are usually based out of Los Angeles or San Francisco. For trips to South America they are usually based out of Miami.

  • What hotels will we stay in?

    The hotels are not confirmed until thirty days before departure. Your documents will have each hotel name, address and phone number.

  • How can I request special meals?

    Special meal requests or dietary needs should be discussed with your tour guide when you arrive for your tour. He or she will tend to all of your needs.

  • Are transfers from the airport to the hotel included?

    If you buy the air ticket from the tour operator and you travel the dates the tour starts and ends, then your air transfers are included. If you buy the air ticket from the operator and you travel before and return after the tour starts and ends, then you will have to find your own transfer. Once you get to the airport of your destination please look for the uniformed representative of the travel company. They will direct you to a bus to transfer you to the hotel. Many operators have hours of operation for the transfers. If you arrive after the hours of operation, you will need to find your own transportation. If you do have the transfers arranged in advance and you cannot find the company representative, take a taxi to the hotel and keep the receipt. Make sure you go to the taxi stand. Do not take a taxi from anywhere in the airport. Those taxis are not registered taxis, they do not give receipts. Which means you will not be reimbursed for your trip. In addition, unregistered taxis charge 3 or 4 times as much as the registered taxis. Thus, you may spend over $100 for which you will not be reimbursed.

  • If I get my own airline tickets can I still get transferred to the hotel from the airport?

    If you are traveling on the same dates as the tour begins and ends during the time-frame of the transfer service you can purchase transfers in advance.

  • In what language are your tours conducted?

    All of our tours are conducted in English only. We have plans to offer tours in Spanish in the future.

  • I am a handicapped passenger. Can I go on a tour?

    Certainly you can go on a tour. We have many handicapped passengers. It is very important that you inform your agent about your particular condition. Some tour operators reserve the right to refuse service to a handicapped passenger that does not inform the operator in advanced of their medical condition. This way the tour director will be prepared to assist you in any way necessary. Passengers traveling with a wheelchair must have a person able to assist them with the storage and set up of the wheelchair. Neither the tour director nor the bus driver is allowed to handle a wheelchair.

  • I am a single person and would like to go on a tour. Can I be matched with a roommate?

    A large percentage of our travelers are single. Most tour companies require the single person to pay an additional supplement for the single room. They do not match single people together as roommates. A few companies, such as Cosmos and Contiki, do match single people together of the same gender. For those companies you need to let your agent know that you wish to share a room. The tour director will match the single people together. If you get lucky and are the odd person out, you will get a single room for yourself.

  • Can children go on a tour?

    Each tour operator has different requirements for children. Globus and Cosmos will not accept children under 8 years on the escorted tours. Trafalgar has a set age limit of 5 years of age. CIE Tours' age limit is 10 years. Independent city stays have no age limit.

  • Do I need a VISA for this trip? If so, how do I obtain the necessary VISA(s)?

    Depending on your country of citizenship, and the countries you are visiting, you may or may not require one or more VISA's. Securing VISA's is the responsibility of tour participants. To check if you will need a VISA for your trip, you may call the embassy or consulate of the country or countries where you will be traveling.

River Cruises

  • I am not certain how my name and my traveling companion's name are spelled on our passports. Can we book our cruise now and update the names later?
    It is very important that the names you use to book are the same names that appear on your passport or other proof of citizenship. If you are not sure of the exact spelling of any of the names as they appear on your passport or other proof of citizenship, please verify the information before booking your vacation cruise or tour.

  • How do I know when my final payment is due?

    There are several ways that you will know this information. Your confirmation letter will contain this information. Also, you can call our travel consultants and they will be happy to assist you with any such question.

  • What does my cruise price include?

    Your price includes accommodations on board the ship, meals, and most entertainment aboard the ship.

  • What is not included in the price of my river cruise?

    The river cruise price does not include organized shore excursions, soft drinks, alcoholic beverages, shopping, casino gaming, gratuities, spas, medical services, and other such expenses aboard your river cruise. Please note that what is included varies by river cruise line. Some river cruise lines include beverages for example. Please ask our tour consultants what is included in your particular cruise.

  • Are the river cruise itineraries subject to changes?

    Yes, the river cruise itineraries may change due to reasons such as inclement weather or unforeseen events. Your safety is the number one concern aboard and all precautions necessary will be taken in order to ensure passenger safety, including changing itineraries. Please note that when itineraries do change, the ship staff will do their best to substitute any missed port with an alternative destination.

  • How can I request special meals?

    Special meal requests or dietary needs should be discussed with your tour guide when you arrive for your tour. He or she will tend to all of your needs.

  • Are transfers from the airport to the hotel included?

    If you buy the air ticket from the tour operator and you travel the dates the tour starts and ends, then your air transfers are included. If you buy the air ticket from the operator and you travel before and return after the tour starts and ends, then you will have to find your own transfer. Once you get to the airport of your destination please look for the uniformed representative of the travel company. They will direct you to a bus to transfer you to the hotel. Many operators have hours of operation for the transfers. If you arrive after the hours of operation, you will need to find your own transportation. If you do have the transfers arranged in advance and you cannot find the company representative, take a taxi to the hotel and keep the receipt. Make sure you go to the taxi stand. Do not take a taxi from anywhere in the airport. Those taxis are not registered taxis, they do not give receipts. Which means you will not be reimbursed for your trip. In addition, unregistered taxis charge 3 or 4 times as much as the registered taxis. Thus, you may spend over $100 for which you will not be reimbursed.

  • If I get my own airline tickets can I still get transferred to the hotel from the airport?

    If you are traveling on the same dates as the tour begins and ends during the time-frame of the transfer service you can purchase transfers in advance.

  • In what language are your river cruises conducted?

    All of our river cruises are conducted in English only. We have plans to offer tours in Spanish in the future.

  • I am a handicapped passenger. Can I go on a river cruise?

    Certainly you can go on a river cruise. We have many handicapped passengers. It is very important that you inform your agent about your particular condition. Some tour operators reserve the right to refuse service to a handicapped passenger that does not inform the operator in advanced of their medical condition. This way the tour director will be prepared to assist you in any way necessary. Passengers traveling with a wheelchair must have a person able to assist them with the storage and set up of the wheelchair. Neither the tour director nor the bus driver is allowed to handle a wheelchair.

  • I am a single person and would like to go on a river cruise. Can I be matched with a roommate?

    A large percentage of our travelers are single. Most river cruise companies require the single person to pay an additional supplement for the single room. They do not match single people together as roommates. For some companies you need to let your agent know that you wish to share a room. The river cruise director will match the single people together. If you get lucky and are the odd person out, you will get a single room for yourself.

  • Can children go on a tour?

    Each tour operator has different requirements for children. Please ask your river cruise consultant.

  • Do I need a VISA for this trip? If so, how do I obtain the necessary VISA(s)?

    Depending on your country of citizenship, and the countries you are visiting, you may or may not require one or more VISA's. Securing VISA's is the responsibility of tour participants. To check if you will need a VISA for your trip, you may call the embassy or consulate of the country or countries where you will be traveling.

Resorts Help

  • What forms of personal identification do I need?

    When you travel you are required to provide identification to verify your identity as well as that of any of your traveling companions. For U.S. citizens traveling within the U.S. you need to carry a non-expired government issued photo ID that matches the name on the reservation.

    For U.S. citizens traveling internationally, you will need a passport valid for at least 6 months beyond your planned travel dates and a visa if required. It is each traveler's responsibility to ensure all documentation is acquired. If a visa is required you must obtain it from Visa Services or the appropriate foreign consular representative. Remember to allow enough time for processing and mailing. If you have any questions regarding passports or visas, go to http://travel.state.gov/ for assistance.

  • What electric current is used?

    Depending on which region you are traveling to please note that the electric current may change. The U.S. uses 120 V. You can purchase a converter at most hardware, travel or some general stores. Remember that if you are traveling with any item that uses heat or an electric motor (blow dryers, curling irons, shavers, etc.), the converter needs to manage that as well!

    Below is a table of electrical currency for popular destinations.

    CountryVoltage
    Argentina, Greece, Martinique, Chile220 V
    Aruba, Mexico127 V
    Austria, Hungary, Ireland, Norway, Spain, Belgium, St. Kitts and Nevis, St. Vincent, Czech Republic, Portugal, Denmark, Switzerland, France, Germany, Italy, Sweden, London230 V
    Bahamas, Bermuda, Cayman Islands, Guatemala, Costa Rica, Puerto Rico120 V
    Barbados, El Salvador, Virgin Islands115 V
    Brazil, Cuba110/220 V
    Colombia, Panama, Dominican Republic, Jamaica110 V
    Ecuador120 - 127 V
    Malta, St. Lucia240 V
  • May I request a specific room?

    Normally, the type of room is part of your basic pricing package (e.g., rates for Oceanfront will be different than those for Garden View). We're happy to request room locations or services that may not otherwise be specified. Specific room numbers may also be requested but, like all non-specified services, it will be at the discretion of the individual properties to fulfill those requests.

  • Are you suppose to tip? If so, what is the normal percentage and who do you tip?

    Tipping is always a matter of choice. Many of the all-inclusive resort properties have a \"no-tipping required\" policy. There are also several properties that have implemented a "no-tipping expected" or "no-tipping accepted" policy. However, gratuities are almost always accepted for extraordinary or particularly helpful or gracious services rendered. Tipping guidelines and norms vary throughout the world. However, if you are booking a stay at one the all-inclusive resort properties, gratuities are usually included for all listed services. Even with that, though, it is generally considered a good idea to add few dollars to those whose services have been instrumental in making your stay something beyond ordinary. Also, those who assist you at airports, concierge services at the hotel, spa and salon services - all of these should be considered \"outside the standard services\" and you might wish to tip these service providers according to local custom.

  • What facilities do resorts offer physically challenged guests?

    Several Resorts offer disabled rooms which are equipped with king size beds, roll in showers or handrails and wheelchair accessibility. Please check with your agent for specific needs.

  • Will an English speaking person be available in international resorts?

    The short answer is yes. Because so much of the resort industry in the Mexico/Caribbean market caters to US originating travel, English is a requirement for many of the service personnel who interact directly with clients.

  • Do I need to exchange my currency before I travel?

    We do suggest you exchange a small amount of currency before you travel. Many countries do have ATM machines in which you will be able to take out more foreign currency if necessary. ATM machines will only dispense cash in foreign currency, so only get out the money you are planning to spend at that time. As a precaution we suggest you do not carry large amounts of money on you. Also, most larger shopping centers and restaurants do accept major credit cards and it is suggested you use your credit card when possible. If you do decide to exchange your cash once you reach your destination exchange it at banks where the rate is more favorable than at hotels or exchange centers.

  • If I am vacationing outside of the U.S. will my health insurance cover any emergencies?

    In most cases your medical insurance will not cover you once you leave the U.S. You can purchase travel insurance which will cover any medical necessities, including emergency transportation, doctor office visits and hospital stay if necessary. Along with medical coverage while you are on your trip, some travel insurance will also cover a percentage of your trip if you need to cancel for medical reasons prior to departure. Please ask your agent for more details about travel insurance.

  • What should I pack?

    Each destination as well as resort varies on attire. Before you leave try to research the local customs, dress and climate, this should be your guide. If you are vacationing in the Caribbean your attire will be more casual; shorts, sandals, bathing suits and casual wear will suffice. Be aware that some restaurants within a resort may have a dress code in which evening attire is required, a jacket for men and evening dress for women and dress shoes. So it is recommended you bring a couple of dress clothes for certain occasions. It would be in your best interest to pack light. Different airlines have rules and regulations regarding how much luggage you are allowed on the plane. Some resorts do offer laundry service for which you may pay a small fee to have your clothes laundered; this is a definite plus because you will reduce the need for extra clothing. Be sure to pack all your personal toiletries - deodorant, shampoo, conditioner, toothpaste, toothbrush, sunscreen, hair dryer. And don't forget to check the TSA website for the current rules regarding the carriage and packing of liquids. http://www.tsa.gov

  • Is internet access available?

    Most resorts do offer internet access either in room or in a common area; nominal fees may be applicable and vary from resort. If internet access is a must for you, be sure to ask your travel agent or research your resort beforehand to assure availability. Some secluded locations will not have the technology for internet access and in these locations in room phone access may not be available.

  • Is everything included in an all-inclusive resort?

    Every all-inclusive resort offers something different and each resort has a unique plan. Generally all-inclusive resorts are known for offering: meals, most beverages, resort activities (these vary widely between resorts and most do not include anything motorized), rooms and transfers from and to local airports.

  • Why should I book an all-inclusive resort or package?

    The all-inclusive resort is an excellent choice for those who want to have a managed cost. Although all-inclusive can mean different things at different properties, you can be assured that the greatest amount of your expense is known and covered before you ever leave home. With such things as room, meals, drinks and resort activities covered, there is very little that you need to think about in the way of additional expense! Many people are also surprised to learn that additional activities (such as golf, deep sea fishing, etc.) may also be available for purchase before departure!

  • Are there any health issues that I need to be aware of?

    Travelers should visit their personal physician at least 4 weeks before traveling for a routine checkup and other health precautions. Some destinations may have certain vaccines that are required before you depart, these vaccines take time to be effective in your body and some vaccines must be given in a series over a period of days or sometimes weeks. Be sure that you and your traveling companions are up to date on your routine vaccinations; this is to protect you from diseases that are still common in many parts of the world even though they rarely occur in the U.S.

  • I am very concerned about safety, are resorts safe?

    Your personal safety is a very big issue for the resort operators and they take many precautions to ensure that your vacation is worry-free. Of course, it is also important that common sense is not discarded while you are vacationing. Be aware of your surroundings and potentially dangerous situations - especially when not on the resort's private property. Avoid wearing expensive jewelry and carry your valuables close to you at all times in a concealed pocket or pouch. If you do not need your valuables at that time store them in a safe, if available by your resort, or a safe place in the same location. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe.

  • Will I need to rent a car?

    In most cases you will not need to rent a car, at some resorts there are so many activities, restaurants and shopping you may not experience everything before your vacation is over. Most Caribbean resorts offer shuttles to local attractions, activities or shopping facilities. If you do wish to get away on your own, you can arrange for the service of a taxi. In some of the more exotic locales, the transportation infrastructure may be very different that what you might normally expect with little or no access to such things as rental cars or regular transportation. If being able to get around independently is important to your travel plans, be sure to ask your sales associate about rental car options prior to finalizing your vacation plans.

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