We loved the Disney cruise. The concierge experience was absolutely perfect for the adults and the kids. We would do the Disney cruise experience again in a heartbeat.
Kia at affordable tours is amazing. She's always so helpful and is wonderful to work with.
Sadly the trip on the Magic was not as superb as on the Wonder to Alaska, but we really enjoyed the crew, especially and the kids loved the themes and pools and soft ice cream. There was way too much prep for a vacation and too many 'ins' and 'outs' to know to make it a good trip. Packages for wines, packages for photos, internet, it never ended, but the topper was the water package just for bottled water. Really? By the time one paid for excursions and necessities, it became very expensive. I would rather have been given, for example, internet access for email and a bottled water each day and put it in the trip cost, rather than have to negotiate each item individually. Other cruise lines do this, particularly our favorite, AMA. All the paperwork and negotiations for Disney turned a vacation into a hassle. Several excursions were canceled at the last minute which left the traveler high and dry---and disappointed. Daily events were too late if you were on excursions the next day, etc. There were lots of things for kids to do, but adult items were at a premium or too late in the evening to enjoy if you were on a crack of dawn tour the next day. We attended very few for this reason. Shows were too late, fireworks were too late, etc. We attempted to attend the transformation of the Irish Pub event only to be disappointed in the skit put on and paid $23 for two half glasses of mediocre wine. Really? Laundry rooms were a true event. Soap machines were broken (I had learned to bring my own), there were never enough machines and people actually got nasty jockeying for a chance to do the laundry. That was an event in itself. Need more rooms and machines available and working for sure. Photo package was a bomb. As of day 4, no photos had been taken and we contemplated canceling. That evening at dinner a photographer did come around but half our table had already finished the meal and gone. Next evening we did get a family picture taken in the foyer that came out well, so that picture cost us the price of the package. Not acceptable. Merchandise in the onboard store was minimal and not well organized. Disappointing and Disney missed an opportunity to make money. Luxury items in Jewelry, watches, etc. were ridiculous and a waste of space. The crew was great and genuinely tried their best. They were obviously stretched to their limit with little time off, and cannot imagine how they do it continuously all summer, one batch of visitors after another. A great kudo to them!! Food in the restaurants was good and well presented. Carrabas was ok, but could have been better organized as a buffet. By the time one gathered the food, the condiments or salad, the drink, food was cold or ----time was running out to get to an event. Eating became stress and overcrowding. We enjoyed the pools, the 9th deck events. Kids did as well. Kids loved their activities and clubs. It appears only the adults grumbled at all the paperwork, extreme planning required, packages, changes in schedules and mediocre tours. We are signed up to do a Disney tour again, and know the kids will enjoy it. But should one really have to know the gouge to take a vacation, plan over a year ahead to get a dinner seating, pay as much for excursions and packages as for the original trip, not be able to find all information easily such as transfers and port arrangements..... I know Disney can do better. They have good people, they just need to organize and market better and raise their prices to include some of these basic necessities.
Disney is good, staff efficient and courteous! Shows outstanding! Considerably more expensive than other cruises!
We enjoyed the cruise. Everything was very good but we are not "Disney People." But even the over-the-top razzamatazz was done tastefully enough that we did not feel ostracized for not fully participating. It was the timing of work and pleasure that caused us to book this cruise and not our desire to sail with Disney.