AmaCerto
Inspired by classic ocean yachts, the AmaCerto provides the most distinctive river cruise experience. A magnificent glass elevator is one of the unique design elements found onboard, as well as our exclusive “Twin Balconies”. The beautifully-decorated and spacious accommodations range in size up to 300 sq. ft. Relax in a heated Sun Deck swimming pool with a “swim-up” bar; enjoy Chaîne des Rôtisseurs culinary creations. The ship also features a Fitness Center, Massage, Hair and Beauty salon; complimentary Internet access and first-run Hollywood movies; plus a fleet of bicycles to enhance your river cruise experience.
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443
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Length
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2012
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Built Year
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51
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Crew
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164
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Pax Capacity
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3
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Suites
Sailings
Sail Date | Operator | Ship | Departs | Returns | Length | Price |
---|---|---|---|---|---|---|
Aug 23, 2022 | AmaWaterways | AmaCerto | Nuremberg | Luxembourg | 8 | $3,999 |
Aug 27, 2022 | AmaWaterways | AmaCerto | Paris | Zurich | 15 | $7,199 |
Aug 30, 2022 | AmaWaterways | AmaCerto | Luxembourg | Basel | 8 | $4,099 |
Sep 02, 2022 | AmaWaterways | AmaCerto | Zurich | Prague | 15 | $6,699 |
Sep 06, 2022 | AmaWaterways | AmaCerto | Basel | Nuremberg | 8 | $4,199 |
Sep 10, 2022 | AmaWaterways | AmaCerto | Prague | Amsterdam | 11 | $5,099 |
Sep 13, 2022 | AmaWaterways | AmaCerto | Nuremberg | Amsterdam | 8 | $4,199 |
Sep 18, 2022 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $4,949 |
Sep 20, 2022 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $4,199 |
Sep 25, 2022 | AmaWaterways | AmaCerto | Amsterdam | Paris | 13 | $6,449 |
Sep 27, 2022 | AmaWaterways | AmaCerto | Amsterdam | Luxembourg | 8 | $4,199 |
Oct 01, 2022 | AmaWaterways | AmaCerto | Paris | Prague | 14 | $6,599 |
Oct 04, 2022 | AmaWaterways | AmaCerto | Luxembourg | Nuremberg | 8 | $4,199 |
Oct 08, 2022 | AmaWaterways | AmaCerto | Prague | Paris | 14 | $6,399 |
Oct 11, 2022 | AmaWaterways | AmaCerto | Nuremberg | Luxembourg | 8 | $3,999 |
Oct 15, 2022 | AmaWaterways | AmaCerto | Paris | Zurich | 15 | $6,999 |
Oct 18, 2022 | AmaWaterways | AmaCerto | Luxembourg | Basel | 8 | $3,899 |
Oct 21, 2022 | AmaWaterways | AmaCerto | Zurich | Amsterdam | 12 | $5,399 |
Oct 25, 2022 | AmaWaterways | AmaCerto | Basel | Amsterdam | 8 | $3,799 |
Oct 30, 2022 | AmaWaterways | AmaCerto | Amsterdam | Zurich | 14 | $5,949 |
Nov 01, 2022 | AmaWaterways | AmaCerto | Amsterdam | Basel | 8 | $3,599 |
Nov 04, 2022 | AmaWaterways | AmaCerto | Zurich | Amsterdam | 12 | $5,099 |
Nov 08, 2022 | AmaWaterways | AmaCerto | Basel | Amsterdam | 8 | $3,499 |
Nov 13, 2022 | AmaWaterways | AmaCerto | Amsterdam | Zurich | 14 | $5,549 |
Nov 15, 2022 | AmaWaterways | AmaCerto | Amsterdam | Basel | 8 | $3,199 |
Nov 18, 2022 | AmaWaterways | AmaCerto | Zurich | Amsterdam | 12 | $4,899 |
Nov 22, 2022 | AmaWaterways | AmaCerto | Basel | Amsterdam | 8 | $3,299 |
Nov 27, 2022 | AmaWaterways | AmaCerto | Amsterdam | Zurich | 14 | $5,849 |
Nov 29, 2022 | AmaWaterways | AmaCerto | Amsterdam | Basel | 8 | $3,499 |
Dec 02, 2022 | AmaWaterways | AmaCerto | Zurich | Amsterdam | 12 | $5,099 |
Dec 06, 2022 | AmaWaterways | AmaCerto | Basel | Amsterdam | 8 | $3,499 |
Dec 11, 2022 | AmaWaterways | AmaCerto | Amsterdam | Zurich | 14 | $5,849 |
Dec 13, 2022 | AmaWaterways | AmaCerto | Amsterdam | Basel | 8 | $3,499 |
Dec 16, 2022 | AmaWaterways | AmaCerto | Zurich | Amsterdam | 12 | $5,099 |
Dec 20, 2022 | AmaWaterways | AmaCerto | Basel | Amsterdam | 8 | $3,499 |
Mar 12, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $3,549 |
Mar 14, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $2,799 |
Mar 19, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $3,749 |
Mar 21, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $2,999 |
Mar 26, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $3,849 |
Mar 28, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $3,099 |
Apr 02, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $3,949 |
Apr 04, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $3,199 |
Apr 09, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $4,049 |
Apr 11, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $3,299 |
Apr 16, 2023 | AmaWaterways | AmaCerto | Amsterdam | Zurich | 14 | $5,829 |
Apr 18, 2023 | AmaWaterways | AmaCerto | Amsterdam | Basel | 8 | $3,399 |
May 20, 2023 | AmaWaterways | AmaCerto | Prague | Paris | 14 | $6,179 |
May 23, 2023 | AmaWaterways | AmaCerto | Nuremberg | Luxembourg | 8 | $3,899 |
May 27, 2023 | AmaWaterways | AmaCerto | Paris | Zurich | 15 | $6,959 |
May 30, 2023 | AmaWaterways | AmaCerto | Luxembourg | Basel | 8 | $3,899 |
Jun 02, 2023 | AmaWaterways | AmaCerto | Zurich | Prague | 15 | $6,479 |
Jun 06, 2023 | AmaWaterways | AmaCerto | Basel | Nuremberg | 8 | $3,899 |
Jun 10, 2023 | AmaWaterways | AmaCerto | Prague | Amsterdam | 11 | $4,799 |
Jun 13, 2023 | AmaWaterways | AmaCerto | Nuremberg | Amsterdam | 8 | $3,899 |
Jun 18, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $4,649 |
Jun 18, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $4,649 |
Jun 20, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $3,899 |
Jun 20, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $3,899 |
Jun 25, 2023 | AmaWaterways | AmaCerto | Amsterdam | Zurich | 18 | $7,929 |
Jun 27, 2023 | AmaWaterways | AmaCerto | Amsterdam | Basel | 12 | $5,499 |
Jul 04, 2023 | AmaWaterways | AmaCerto | Zurich | Amsterdam | 15 | $6,679 |
Jul 08, 2023 | AmaWaterways | AmaCerto | Basel | Amsterdam | 11 | $4,999 |
Jul 16, 2023 | AmaWaterways | AmaCerto | Amsterdam | Paris | 13 | $6,029 |
Jul 18, 2023 | AmaWaterways | AmaCerto | Amsterdam | Luxembourg | 8 | $3,899 |
Aug 05, 2023 | AmaWaterways | AmaCerto | Paris | Zurich | 15 | $6,959 |
Aug 08, 2023 | AmaWaterways | AmaCerto | Luxembourg | Basel | 8 | $3,899 |
Aug 11, 2023 | AmaWaterways | AmaCerto | Zurich | Prague | 15 | $6,479 |
Aug 15, 2023 | AmaWaterways | AmaCerto | Basel | Nuremberg | 8 | $3,899 |
Aug 19, 2023 | AmaWaterways | AmaCerto | Prague | Amsterdam | 11 | $4,899 |
Aug 22, 2023 | AmaWaterways | AmaCerto | Nuremberg | Amsterdam | 8 | $3,999 |
Sep 23, 2023 | AmaWaterways | AmaCerto | Prague | Paris | 14 | $6,479 |
Sep 26, 2023 | AmaWaterways | AmaCerto | Nuremberg | Luxembourg | 8 | $4,199 |
Sep 30, 2023 | AmaWaterways | AmaCerto | Paris | Prague | 14 | $6,479 |
Oct 03, 2023 | AmaWaterways | AmaCerto | Luxembourg | Nuremberg | 8 | $4,199 |
Oct 07, 2023 | AmaWaterways | AmaCerto | Prague | Paris | 14 | $6,379 |
Oct 10, 2023 | AmaWaterways | AmaCerto | Nuremberg | Luxembourg | 8 | $4,099 |
Oct 14, 2023 | AmaWaterways | AmaCerto | Paris | Zurich | 15 | $6,959 |
Oct 17, 2023 | AmaWaterways | AmaCerto | Luxembourg | Basel | 8 | $3,899 |
Oct 20, 2023 | AmaWaterways | AmaCerto | Zurich | Prague | 15 | $6,379 |
Oct 24, 2023 | AmaWaterways | AmaCerto | Basel | Nuremberg | 8 | $3,799 |
Oct 28, 2023 | AmaWaterways | AmaCerto | Prague | Amsterdam | 11 | $4,599 |
Oct 31, 2023 | AmaWaterways | AmaCerto | Nuremberg | Amsterdam | 8 | $3,699 |
Nov 05, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $4,249 |
Nov 05, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $4,249 |
Nov 07, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $3,499 |
Nov 07, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $3,499 |
Nov 12, 2023 | AmaWaterways | AmaCerto | Amsterdam | Zurich | 14 | $5,829 |
Nov 14, 2023 | AmaWaterways | AmaCerto | Amsterdam | Basel | 8 | $3,399 |
Nov 17, 2023 | AmaWaterways | AmaCerto | Zurich | Amsterdam | 12 | $4,979 |
Nov 17, 2023 | AmaWaterways | AmaCerto | Zurich | Amsterdam | 12 | $4,979 |
Nov 21, 2023 | AmaWaterways | AmaCerto | Basel | Amsterdam | 8 | $3,299 |
Nov 21, 2023 | AmaWaterways | AmaCerto | Basel | Amsterdam | 8 | $3,299 |
Nov 26, 2023 | AmaWaterways | AmaCerto | Amsterdam | Zurich | 14 | $5,929 |
Nov 28, 2023 | AmaWaterways | AmaCerto | Amsterdam | Basel | 8 | $3,499 |
Dec 10, 2023 | AmaWaterways | AmaCerto | Amsterdam | Zurich | 14 | $5,929 |
Dec 12, 2023 | AmaWaterways | AmaCerto | Amsterdam | Basel | 8 | $3,499 |
Dec 24, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $4,249 |
Dec 24, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 10 | $4,249 |
Dec 26, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $3,499 |
Dec 26, 2023 | AmaWaterways | AmaCerto | Amsterdam | Amsterdam | 8 | $3,499 |
Ship Information
- Maiden Voyage: 2012
- Length: 443
- Passenger Capacity: 164
- Normal Crew Size: 51
- Staterooms: 81
- Suites: 3
Dining
AmaCerto offers an array of dining options for your culinary enjoyment.
All meals are prepared by European chefs and consist of European-style food that has been enhanced for the passengers. Breakfast is buffet style, with selections available from the menu as well. Lunch features salads, soups, a selection of hot buffet items, hot entrées and dessert. Dinner is a multi-course meal with a selection of entrées.
Coffee and tea are available free of charge throughout the day and during meals. Specialty coffees, such as espresso and café latte are also available free of charge. Soft drinks and alcoholic beverages are available at additional cost. During lunch and dinner, local wines soft drinks and beer are available on a complimentary basis. Complimentary bottled water is replenished daily.
All meals on board the ships are included in the cruise price. Meals are served in the dining room in a single seating. For dinner, passengers will be seated by a dining room host.
Special dietary requests must be provided to AMAWaterways at time of reservation. An effort will be made to meet the request, but AMAWaterways cannot assure the request can be accommodated.
Age Restrictions
Children under 4 are not allowed on ship. Children 4 - 17 must be in a cabin with an adult. If the child is part of a double occupancy, full adult rate is charged. Children under 11 may share a stateroom with 2 adults, if approved. The under-11 child rate is 25% of the lowest stateroom category.
Children 11 - 17 may share only a junior suite or higher. The 11 - 17 child rate is 75% of the lowest cabin category price. Port charges apply for children regardless of age. Hotel terms for children vary. Please contact a Reservation Agent to discuss the guidelines.
Regarding advanced pregnancy (after 5 months), for safety of parent and child, and depending on various circumstances, restrictions or exclusion, may apply. Please inform AMAWaterways immediately, so they can assess circumstances and possible accommodation
The gangplanks for entering and exiting the ship restrict wheelchair and buggy movement, requiring guests to be walk on and off the ship. A reasonable level of fitness is required on these tours.
Tipping
For good service, AMAWaterways recommends 3 Euros per passenger, per day for the Cruise Manager and 12 Euros per passenger, per day for the crew, which will be divided up among the ship's personnel. It is also customary to acknowledge a particularly good performance of a local guide by leaving a tip of 1-2 Euros per tour. Gratuities on most vessels, but not all, may be charged on credit card as well as cash.
Cabins

Square Footage: 160
Category E
All are outside accommodations with fixed windows. Cabins are equipped with deluxe hotel-style bedding with Egyptian linen, down pillows and duvet, spacious bathrooms with multi-jet showerheads. Large wardrobe, full-length mirror, hair dryer, safe and direct-dial telephone. Flat-screen TV that also works as a computer. Entertainment on Demand system providing complimentary TV, movies and music library. Cabin has in-room temperature control. Complimentary internet and Wi-Fi. Complimentary bottled water replenished daily. Located on the Piano Deck.

Square Footage: 160
Category D
All are outside accommodations with fixed windows. Cabins are equipped with deluxe hotel-style bedding with Egyptian linen, down pillows and duvet, spacious bathrooms with multi-jet showerheads. Large wardrobe, full-length mirror, hair dryer, safe and direct-dial telephone. Flat-screen TV that also works as a computer. Entertainment on Demand system providing complimentary TV, movies and music library. Cabin has in-room temperature control. Complimentary internet and Wi-Fi. Complimentary bottled water replenished daily. Located on the Piano Deck.

Square Footage: 170
Category C
All are outside accommodations with a French Balcony. Cabins are equipped with deluxe hotel-style bedding with Egyptian linen, down pillows and duvet, spacious bathrooms with multi-jet showerheads. Large wardrobe, full-length mirror, hair dryer, safe and direct-dial telephone. Flat-screen TV that also works as a computer. Entertainment on Demand system providing complimentary TV, movies and music library. Cabin has in-room temperature control. Complimentary internet and Wi-Fi. Complimentary bottled water replenished daily. Located on the Violin and Cello Decks.

Square Footage: 210
Category BB
All are outside accommodations with a French Balcony and Outside Balcony. Cabins are equipped with deluxe hotel-style bedding with Egyptian linen, down pillows and duvet, spacious bathrooms with multi-jet showerheads. Large wardrobe, full-length mirror, hair dryer, safe and direct-dial telephone. Flat-screen TV that also works as a computer. Entertainment on Demand system providing complimentary TV, movies and music library. Cabin has in-room temperature control. Complimentary internet and Wi-Fi. Complimentary bottled water replenished daily. Located on the Cello Deck.

Square Footage: 210
Category BA
All are outside accommodations with a French Balcony and Outside Balcony. Cabins are equipped with deluxe hotel-style bedding with Egyptian linen, down pillows and duvet, spacious bathrooms with multi-jet showerheads. Large wardrobe, full-length mirror, hair dryer, safe and direct-dial telephone. Flat-screen TV that also works as a computer. Entertainment on Demand system providing complimentary TV, movies and music library. Cabin has in-room temperature control. Complimentary internet and Wi-Fi. Complimentary bottled water replenished daily. Located on the Violin Deck.

Square Footage: 235
Category AB
All are outside accommodations with a French Balcony and Outside Balcony. Cabins are equipped with deluxe hotel-style bedding with Egyptian linen, down pillows and duvet, spacious bathrooms with multi-jet showerheads. Large wardrobe, full-length mirror, hair dryer, safe and direct-dial telephone. Flat-screen TV that also works as a computer. Entertainment on Demand system providing complimentary TV, movies and music library. Cabin has in-room temperature control. Complimentary internet and Wi-Fi. Complimentary bottled water replenished daily. Located on the Cello Deck.

Square Footage: 235
Category AA
All are outside accommodations with a French Balcony and Outside Balcony. Cabins are equipped with deluxe hotel-style bedding with Egyptian linen, down pillows and duvet, spacious bathrooms with multi-jet showerheads. Large wardrobe, full-length mirror, hair dryer, safe and direct-dial telephone. Flat-screen TV that also works as a computer. Entertainment on Demand system providing complimentary TV, movies and music library. Cabin has in-room temperature control. Complimentary internet and Wi-Fi. Complimentary bottled water replenished daily. Located on the Violin Deck.

Square Footage: 290
Category AA+
All are outside accommodations with a French Balcony and Outside Balcony. Cabins are equipped with deluxe hotel-style bedding with Egyptian linen, down pillows and duvet, spacious bathrooms with multi-jet showerheads. Large wardrobe, full-length mirror, hair dryer, safe and direct-dial telephone. Flat-screen TV that also works as a computer. Entertainment on Demand system providing complimentary TV, movies and music library. Cabin has in-room temperature control. Complimentary internet and Wi-Fi. Complimentary bottled water replenished daily. Located on Violin Deck.

Square Footage: 300
Category Suite
All are outside accommodations with a French Balcony & Outside Balcony and mini-bar. Cabins are equipped with deluxe hotel-style bedding with Egyptian linen, down pillows and duvet, spacious bathrooms with multi-jet showerheads. Large wardrobe, full-length mirror, hair dryer, safe and direct-dial telephone. Flat-screen TV that also works as a computer. Entertainment on Demand system providing complimentary TV, movies and music library. Cabin has in-room temperature control. Complimentary internet and Wi-Fi. Complimentary bottled water replenished daily. Located on Violin Deck.
Life on Board

Chef's Table Restaurant
The Chef’s Table serves as an intimate dining alternative to the main restaurant. It features a view of the chef as he prepares a true tasting menu with three appetizers, a champagne sorbet intermezzo, three main courses and three decadent desserts, serving up a variety of regional specialties and traditional dishes with more choices and flavors than ever before. Located on the Violin Deck.
Main Restaurant
The Main Restaurant brings you sophisticated and outstanding cuisine, with delightful, attentive service. Savor the culinary masterpieces and free-flowing local wines at dinner, while surrounded by Europe's heartland. Located on the Cello Deck.
Gift Shop
The Gift Shop offers a limited selection of toiletries, souvenirs, and other sundries. Located on the Violin Deck.
Main Lounge & Bar
The Main Lounge & Bar provide a comfortable, relaxing environment for a variety of activities. Grab a book and relax or catch up with your travel companions over some drinks. Located on the Violin Deck.
Observation Lounge
Relax and enjoy the view while mingling in the Observation Lounge. Located on the Violin Deck.
Bicycles
The ship has plenty of bicycles onboard which can be used by passengers, free of charge, to explore the small towns. Most regions offer well-maintained bicycle paths along the river. You can find them at the Sun deck.
Fitness Room
The Fitness Room provides a selection of exercise equipment. Head next-door to the Spa for a massage afterwards. Located on the Violin Deck.
Massage & Hair Salon
If you want to relax and get pampered, there's a Massage and Hair Salon calling your name. Relax and enjoy a massage or a deep tissue treatment in the Spa. Located on the Violin Deck.
Pool
Soak up some rays or take a dip in the refreshing pool with a swim-up bar. Located on the Sun Deck.
Walking Track
The Walking Track is perfect for a combination of exercise, fresh air and amazing scenery. Head over to the pool when you're done to cool off. Located on the Sun Deck.Hygiene and Safety Protocols
Whether you are a loyal past guest or are considering river cruising with us for the first time, we thank you for entrusting AmaWaterways with your future river cruise plans. Here are some of the measures we are taking to protect our guests on board and ashore:
Pre-Cruise
- Prior to boarding, an online health and contact screening questionnaire will be required.
Embarkation
- At embarkation, guests’ temperatures will be taken with no-contact infrared thermometers. If, for any reason, further testing is required, shoreside medical treatment centers are within close proximity.
- Your luggage handles will be sanitized before delivery to your stateroom.
On Board
- Protocols continue to change; however, at this time, guests are required to wear face coverings when moving through public spaces.
- We will have ample hand sanitizers available throughout the ship and their frequent use is required by all guests and crew.
- Our crew has implemented enhanced cleaning and disinfecting measures throughout the ship.
- We use state-of-the-art fan coil air conditioning units; there is no recirculating of air on board our ships.
- There will be limitations to the number of guests allowed to sail with us.
- Safety and social distancing will be enhanced throughout our dining room.
- You will still get plenty of fresh air and exercise as our bicycles, fitness mats and equipment will be thoroughly sanitized after each use. Use of the Fitness Room is by appointment with cleaning time between use. Throughout Europe and Asia, we provide a variety of onboard wellness activities led by professionally trained Wellness Hosts. Whenever weather permits, these small-group classes will be held on our spacious open-air Sun Decks.
- Non-essential visitors are not permitted on board.
Exploring Ashore
- Your personal portable Quietvox commentary systems will allow you to hear guides while social distancing.
- Shore excursions will be conducted in small groups. Guests must use hand sanitizers when getting on and off our coaches that are thoroughly cleaned each morning.
- In the event that ships are docked side by side, guests will be required to pass over Sun Decks.
We booked the cruise and extensions which was 24 days. Evidentially, this trip could have been booked in segments which we were not aware of as the coming and going of various groups was very strange throughout. We started in Prague, always a great adventure. We were to go to Nuremberg, but due to low water were bused to the ship departure, Vilshofen, with options to hit the first two ports we missed by bus as excursions. Other folks joined from Vienna, a large group came onboard, and we were nearly at max going down the river. All but 18 people left at Budapest, including the Cruise Director. At that point we found out the second portion was a Wine Cruise with a different name, new director, and new passengers came aboard bringing us to capacity once again. So this became two cruises, actually, with totally different passengers on each except the original 18. As we continued for the extension, there were 40 of us until the end in Bucharest. One can see how this was rather disfunctional and more like a train ride with customers joining and departing continuously. Never knew who would be at dinner the next night. This may work from a business point, but very confusing to those that just purchased a single cruise with extensions and enjoyed meeting folks as we sailed down the river. Had I known there would be such a revolving door would have researched better and re-evaluated my choice. AMA, as always did a superb job, but the logistics of this whole adventure must have been a nightmare and stressful for the staff. Vacations need continuity.
All the arrangements were made through Affordable Tours and everything went as planned.
The trip was outstanding. Very professional staff and excellent accommodations.
River cruise with AmaWaterways was great. No problems. It was a great cruise.
AMA waterways provided a quality experience. The staff were exceptionally helpful and friendly.