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Scenic Jasper

Representing the pinnacle in luxury river cruising, Scenic Jasper, is among the most spacious and technologically advanced vessels in Europe. Spread over four lavish decks, including the Sun Deck, Diamond Deck, Sapphire Deck and Jewel Deck; guests will relish every moment spent cruising Europe’s waterways aboard these majestic vessels.

    • 443

    • Length
    • 2015

    • Built Year
    • 2019

    • Refurbished Year
    • 56

    • Crew
    • 163

    • Pax Capacity
    • 82

    • Suites

Sailings

Sail Date Operator Ship Departs Returns Length Price
Apr 05, 2023ScenicScenic JasperBucharestVienna16$8,945
Apr 06, 2023ScenicScenic JasperBucharestVienna15$8,695
Apr 20, 2023ScenicScenic JasperViennaBudapest5$2,695
May 08, 2023ScenicScenic JasperAmsterdamBudapest15$9,295
May 17, 2023ScenicScenic JasperDublinBudapest34$31,400
May 19, 2023ScenicScenic JasperPragueAmsterdam18$9,715
May 22, 2023ScenicScenic JasperBudapestAmsterdam15$8,795
Jun 05, 2023ScenicScenic JasperAmsterdamBudapest15$9,295
Jun 05, 2023ScenicScenic JasperAmsterdamPrague18$10,215
Jun 15, 2023ScenicScenic JasperZagrebNuremberg12$6,795
Jun 19, 2023ScenicScenic JasperBudapestNuremberg8$5,595
Jun 19, 2023ScenicScenic JasperBudapestMunich8$5,595
Jun 19, 2023ScenicScenic JasperBudapestPrague11$6,325
Jun 23, 2023ScenicScenic JasperPragueBudapest11$6,075
Jun 26, 2023ScenicScenic JasperNurembergBudapest8$5,345
Jun 26, 2023ScenicScenic JasperMunichBudapest8$5,345
Jul 03, 2023ScenicScenic JasperBudapestNuremberg8$5,045
Jul 03, 2023ScenicScenic JasperBudapestMunich8$5,045
Jul 03, 2023ScenicScenic JasperBudapestPrague11$5,775
Jul 07, 2023ScenicScenic JasperPragueBudapest11$5,675
Jul 10, 2023ScenicScenic JasperNurembergBudapest8$4,945
Jul 10, 2023ScenicScenic JasperMunichBudapest8$4,945
Jul 14, 2023ScenicScenic JasperPragueAmsterdam18$9,315
Jul 14, 2023ScenicScenic JasperPragueParis21$11,165
Jul 17, 2023ScenicScenic JasperBudapestAmsterdam15$8,395
Jul 17, 2023ScenicScenic JasperBudapestParis18$10,245
Jul 31, 2023ScenicScenic JasperAmsterdamZurich8$4,745
Jul 31, 2023ScenicScenic JasperAmsterdamBasel8$4,745
Aug 07, 2023ScenicScenic JasperZurichAmsterdam15$8,395
Aug 07, 2023ScenicScenic JasperBaselAmsterdam15$8,395
Aug 18, 2023ScenicScenic JasperBrusselsZurich11$5,745
Aug 21, 2023ScenicScenic JasperAmsterdamZurich8$4,745
Aug 21, 2023ScenicScenic JasperAmsterdamBasel8$4,745
Aug 28, 2023ScenicScenic JasperZurichAmsterdam15$8,895
Aug 28, 2023ScenicScenic JasperBaselAmsterdam15$8,895
Sep 11, 2023ScenicScenic JasperAmsterdamZurich8$5,145
Sep 11, 2023ScenicScenic JasperAmsterdamBasel8$5,145
Sep 18, 2023ScenicScenic JasperZurichAmsterdam8$5,145
Sep 18, 2023ScenicScenic JasperBaselAmsterdam8$5,145
Sep 18, 2023ScenicScenic JasperZurichBrussels11$6,145
Sep 25, 2023ScenicScenic JasperAmsterdamZurich8$5,145
Sep 25, 2023ScenicScenic JasperAmsterdamBasel8$5,145
Oct 02, 2023ScenicScenic JasperZurichAmsterdam8$4,745
Oct 02, 2023ScenicScenic JasperBaselAmsterdam8$4,745
Oct 09, 2023ScenicScenic JasperAmsterdamBudapest15$8,895
Oct 23, 2023ScenicScenic JasperBudapestNuremberg8$4,745
Oct 23, 2023ScenicScenic JasperBudapestMunich8$4,745
Oct 23, 2023ScenicScenic JasperBudapestPrague11$5,475
Dec 02, 2023ScenicScenic JasperPragueAmsterdam18$8,615
Dec 05, 2023ScenicScenic JasperBudapestAmsterdam15$7,695
Dec 05, 2023ScenicScenic JasperBudapestParis18$9,545
Dec 16, 2023ScenicScenic JasperParisBudapest18$10,245
Dec 16, 2023ScenicScenic JasperParisPrague21$11,165
Dec 19, 2023ScenicScenic JasperAmsterdamBudapest15$8,395
Dec 19, 2023ScenicScenic JasperAmsterdamPrague18$9,315
Apr 09, 2024ScenicScenic JasperBudapestPassau8$4,895
Apr 09, 2024ScenicScenic JasperBudapestPrague11$5,755
Apr 13, 2024ScenicScenic JasperPragueBudapest11$5,755
Apr 16, 2024ScenicScenic JasperPassauBudapest8$4,895
Apr 23, 2024ScenicScenic JasperBudapestNuremberg10$6,295
Apr 23, 2024ScenicScenic JasperBudapestMunich10$6,295
Apr 23, 2024ScenicScenic JasperBudapestPrague13$7,155
Apr 29, 2024ScenicScenic JasperPragueBudapest13$7,955
May 02, 2024ScenicScenic JasperNurembergBudapest10$7,095
May 02, 2024ScenicScenic JasperMunichBudapest10$7,095
May 07, 2024ScenicScenic JasperZagrebNuremberg14$8,355
May 07, 2024ScenicScenic JasperZagrebMunich14$8,355
May 11, 2024ScenicScenic JasperBudapestNuremberg10$7,095
May 11, 2024ScenicScenic JasperBudapestMunich10$7,095
May 11, 2024ScenicScenic JasperBudapestPrague13$7,955
May 17, 2024ScenicScenic JasperPragueBudapest13$7,955
May 20, 2024ScenicScenic JasperNurembergBudapest10$7,095
May 20, 2024ScenicScenic JasperMunichBudapest10$7,095
May 29, 2024ScenicScenic JasperBudapestNuremberg10$7,095
May 29, 2024ScenicScenic JasperBudapestMunich10$7,095
May 29, 2024ScenicScenic JasperBudapestPrague13$7,955
Jun 04, 2024ScenicScenic JasperPragueBudapest13$8,055
Jun 07, 2024ScenicScenic JasperNurembergBudapest10$7,195
Jun 07, 2024ScenicScenic JasperMunichBudapest10$7,195
Jun 12, 2024ScenicScenic JasperZagrebNuremberg14$8,455
Jun 12, 2024ScenicScenic JasperZagrebMunich14$8,455
Jun 16, 2024ScenicScenic JasperBudapestNuremberg10$7,195
Jun 16, 2024ScenicScenic JasperBudapestMunich10$7,195
Jun 16, 2024ScenicScenic JasperBudapestPrague13$8,055
Jun 22, 2024ScenicScenic JasperPragueBudapest13$8,055
Jun 25, 2024ScenicScenic JasperNurembergBudapest10$7,195
Jun 25, 2024ScenicScenic JasperMunichBudapest10$7,195
Jul 04, 2024ScenicScenic JasperBudapestNuremberg10$6,695
Jul 04, 2024ScenicScenic JasperBudapestMunich10$6,695
Jul 04, 2024ScenicScenic JasperBudapestPrague13$7,555
Jul 10, 2024ScenicScenic JasperPragueBudapest13$7,555
Jul 13, 2024ScenicScenic JasperNurembergBudapest10$6,695
Jul 13, 2024ScenicScenic JasperMunichBudapest10$6,695
Jul 18, 2024ScenicScenic JasperZagrebNuremberg14$7,955
Jul 18, 2024ScenicScenic JasperZagrebMunich14$7,955
Jul 22, 2024ScenicScenic JasperBudapestNuremberg10$6,695
Jul 22, 2024ScenicScenic JasperBudapestMunich10$6,695
Jul 22, 2024ScenicScenic JasperBudapestPrague13$7,555
Jul 28, 2024ScenicScenic JasperPragueBudapest13$7,555
Jul 31, 2024ScenicScenic JasperNurembergBudapest10$6,695
Jul 31, 2024ScenicScenic JasperMunichBudapest10$6,695
Aug 09, 2024ScenicScenic JasperBudapestNuremberg10$6,695
Aug 09, 2024ScenicScenic JasperBudapestMunich10$6,695
Aug 09, 2024ScenicScenic JasperBudapestPrague13$7,555
Aug 15, 2024ScenicScenic JasperPragueBudapest13$7,555
Aug 18, 2024ScenicScenic JasperNurembergBudapest10$6,695
Aug 18, 2024ScenicScenic JasperMunichBudapest10$6,695
Aug 23, 2024ScenicScenic JasperZagrebNuremberg14$7,955
Aug 23, 2024ScenicScenic JasperZagrebMunich14$7,955
Aug 27, 2024ScenicScenic JasperBudapestNuremberg10$6,695
Aug 27, 2024ScenicScenic JasperBudapestMunich10$6,695
Aug 27, 2024ScenicScenic JasperBudapestPrague13$7,555
Sep 02, 2024ScenicScenic JasperPragueBudapest13$8,055
Sep 05, 2024ScenicScenic JasperNurembergBudapest10$7,195
Sep 05, 2024ScenicScenic JasperMunichBudapest10$7,195
Sep 10, 2024ScenicScenic JasperZagrebNuremberg14$8,455
Sep 10, 2024ScenicScenic JasperZagrebMunich14$8,455
Sep 14, 2024ScenicScenic JasperBudapestNuremberg10$7,195
Sep 14, 2024ScenicScenic JasperBudapestMunich10$7,195
Sep 14, 2024ScenicScenic JasperBudapestPrague13$8,055
Sep 20, 2024ScenicScenic JasperPragueBudapest13$8,055
Sep 23, 2024ScenicScenic JasperNurembergBudapest10$7,195
Sep 23, 2024ScenicScenic JasperMunichBudapest10$7,195
Oct 02, 2024ScenicScenic JasperBudapestNuremberg10$6,495
Oct 02, 2024ScenicScenic JasperBudapestMunich10$6,495
Oct 02, 2024ScenicScenic JasperBudapestPrague13$7,355
Oct 08, 2024ScenicScenic JasperPragueBudapest13$7,355
Oct 11, 2024ScenicScenic JasperNurembergBudapest10$6,495
Oct 11, 2024ScenicScenic JasperMunichBudapest10$6,495
Oct 20, 2024ScenicScenic JasperBudapestNuremberg8$4,995
Oct 20, 2024ScenicScenic JasperBudapestMunich8$4,995
Oct 20, 2024ScenicScenic JasperBudapestPrague11$5,855
Oct 24, 2024ScenicScenic JasperPragueBudapest11$5,855
Oct 27, 2024ScenicScenic JasperNurembergBudapest8$4,995
Oct 27, 2024ScenicScenic JasperMunichBudapest8$4,995
Nov 28, 2024ScenicScenic JasperBudapestNuremberg8$4,515
Nov 28, 2024ScenicScenic JasperBudapestMunich8$4,515
Nov 28, 2024ScenicScenic JasperBudapestPrague11$5,375
Dec 02, 2024ScenicScenic JasperPragueBudapest11$5,505
Dec 05, 2024ScenicScenic JasperNurembergBudapest8$4,645
Dec 05, 2024ScenicScenic JasperMunichBudapest8$4,645
Dec 12, 2024ScenicScenic JasperBudapestNuremberg8$4,645
Dec 12, 2024ScenicScenic JasperBudapestMunich8$4,645
Dec 12, 2024ScenicScenic JasperBudapestPrague11$5,505

Ship Information


  • Maiden Voyage: 2015
  • Refurbished Year: Jan 1, 1970
  • Length: 443
  • Passenger Capacity: 163
  • Normal Crew Size: 56
  • Staterooms: 82
  • Suites: 82

Dining

Aboard a Scenic Tours river cruise, you have a wonderfully diverse range of dining options to choose from; the informal all-day River Café, the intimacy of Portobellos Italian Restaurant, the elegance of the Crystal Dining Restaurant,the English tradition of high tea on our Riverview Terrace, and the exclusive Table La Rive for Sapphire Deck. Refined to relaxed, al fresco to intimate, you truly are spoilt for choice. 

Age Restrictions

Passengers under 21 years of age as of the date of departure must be accompanied by an individual over 21 years of age as of the date of departure (an “Adult”), and share their accommodation with an Adult. Children under 12 years of age must be expressly accepted by Scenic prior to Booking. Children under 12 years of age are not encouraged except for Christmas tours and cruises.

Tipping

All gratuities and tipping on land tours and river cruises whilst with Scenic Tours are included. However, if you wish to show your gratitude for exceptional service you are welcome to do so in the box provided at Reception at the end of the cruise.

Cabins

Category D Standard Suite
Square Footage: 160

Category D Standard Suite

Located on the Jewel Deck. The Standard Suite offers a large picture window, bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes and slippers, queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuables, individual climate control, Samsung HDTV linked to Mac mini system, and complimentary mini bar, re-stocked daily.




Category E Standard Suite
Square Footage: 160

Category E Standard Suite

Located on the Jewel Deck. The Standard Suite offers a large picture window, bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes and slippers, queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuables, individual climate control, Samsung HDTV linked to Mac mini system, and complimentary mini bar, re-stocked daily.




Category A Balcony Suite
Square Footage: 205

Category A Balcony Suite

Located on the Diamond Deck. The Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuable, individual climate control, Samsung HDTV liked to Mac mini system, private balcony with Scenic Sun Lounge, bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes and slippers, and complimentary mini bar, re-stocked daily.




Category PA Balcony Suite
Square Footage: 205

Category PA Balcony Suite

Located on the Diamond Deck. The Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuable, individual climate control, Samsung HDTV liked to Mac mini system, private balcony with Scenic Sun Lounge, bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes and slippers, and complimentary mini bar, re-stocked daily.




Category PP Balcony Suite
Square Footage: 205

Category PP Balcony Suite

Located on the Diamond Deck. The Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuable, individual climate control, Samsung HDTV liked to Mac mini system, private balcony with Scenic Sun Lounge, bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes and slippers, and complimentary mini bar, re-stocked daily.




Category BA Balcony Suite
Square Footage: 205

Category BA Balcony Suite

Located on the Sapphire Deck. The Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuable, individual climate control, Samsung HDTV liked to Mac mini system, private balcony with Scenic Sun Lounge, bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes and slippers, and complimentary mini bar, re-stocked daily.




Category BB Balcony Suite
Square Footage: 205

Category BB Balcony Suite

Located on the Sapphire Deck. The Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuable, individual climate control, Samsung HDTV liked to Mac mini system, private balcony with Scenic Sun Lounge, bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes and slippers, and complimentary mini bar, re-stocked daily.




Category C Balcony Suite
Square Footage: 205

Category C Balcony Suite

Located on the Sapphire Deck. The Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuable, individual climate control, Samsung HDTV liked to Mac mini system, private balcony with Scenic Sun Lounge, bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes and slippers, and complimentary mini bar, re-stocked daily.




Category BD Deluxe Balcony Suite
Square Footage: 225

Category BD Deluxe Balcony Suite

Located on the Sapphire Deck. The Deluxe Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuables, individual climate control, private balcony with Scenic Sun Lounge, spacious bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes, and slippers, Samsung HDTV linked to Mac mini system and complimentary mini bar, re-stocked daily.




Category PD Deluxe Balcony Suite
Square Footage: 225

Category PD Deluxe Balcony Suite

Located on the Diamond Deck. The Deluxe Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuables, individual climate control, private balcony with Scenic Sun Lounge, spacious bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes, and slippers, Samsung HDTV linked to Mac mini system and complimentary mini bar, re-stocked daily.




Category Junior Balcony Suite
Square Footage: 235

Category Junior Balcony Suite

Located on the Sapphire Deck. The Junior Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuables, individual climate control, private balcony with Scenic Sun Lounge, spacious bathroom with bath and shower, L'Occitane toiletries, hair dryer, bathrobes, and slippers, Samsung HDTV linked to Mac mini system and Butler service.




Category RJ Junior Balcony Suite
Square Footage: 235

Category RJ Junior Balcony Suite

Located on the Diamond Deck. The Junior Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuables, individual climate control, private balcony with Scenic Sun Lounge, spacious bathroom with bath and shower, L'Occitane toiletries, hair dryer, bathrobes, and slippers, Samsung HDTV linked to Mac mini system and Butler service.




Category BJ Junior Balcony Suite
Square Footage: 240

Category BJ Junior Balcony Suite

Located on the Sapphire Deck. The Junior Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuables, individual climate control, private balcony with Scenic Sun Lounge, spacious bathroom with bath and shower, L'Occitane toiletries, hair dryer, bathrobes, and slippers, Samsung HDTV linked to Mac mini system and Butler service.




Category RR Royal Suite
Square Footage: 360

Category RR Royal Suite

Located on the Diamond Deck. The Royal Balcony Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuables, individual climate control, private balcony with Scenic Sun Lounge, spacious bathroom with bath and shower, L'Occitane toiletries, hair dryer, bathrobes, and slippers, Samsung HDTV linked to Mac mini system and Butler service.




Category RP Royal Panorama Suite
Square Footage: 475

Category RP Royal Panorama Suite

Located on the Diamond Deck. The Royal Panorama Suite offers a queen size Scenic Slumber Bed with Egyptian cotton linen and pillow menu, telephone and safe for your valuables, individual climate control, private balcony with Scenic Sun Lounge, spacious bathroom with shower, L'Occitane toiletries, hair dryer, bathrobes, and slippers, Samsung HDTV linked to Mac mini system and Butler service.




Life on Board

Recreation

Crystal Dining

The Crystal Dining is located on the Sapphire Deck. The main restaurant on board, Crystal Dining offers breakfast, lunch and dinner. Relax in the comfortable open seating for two to eight guests and enjoy a wide range of cuisines from local specialties to a seafood gala evening. À la carte menus are available daily.

Recreation

Portobello's Restaurant

Located on the Diamond Deck. Portobello's Restaurant offers a fine dining Italian restaurant seating just 32 guests. The chefs showcase the soul of Italian cuisine with their five-course menu, which promises sumptuous regional specialties from the freshest local produce. Small breakfast for early risers are available every morning.

Recreation

River Cafe

Located on the Diamond Deck. The River Café provides a wonderful range of delicious light meals, snacks and refreshments that guests can enjoy any time. Open early in the morning for early risers looking for breakfast, until late afternoon, the River Café has something for every craving.

Recreation

Riverview Terrace

Located on the Sun Deck. Al fresco dining on the terrace. On selected days, and if the weather permits, the terrace will be transformed into an outdoor restaurant. At other times of the day, enjoy the English tradition of high tea.

Recreation

Table La Rive

Located on the Sapphire Deck. Table la Rive is an opportunity available to Royal and Junior Suite guests and all guests on the Diamond Deck, this elegant and intimate dining experience includes a six-course degustation menu replete with sommelier paired wines.

Recreation

Panorama Lounge and Bar

Located on the Diamond Deck. The heart of the ship, Panorama Lounge and bar is where guests can relax, catch up with new friends and enjoy the evening’s entertainment. The bar’s always open and there’s tea and coffee making facilities; along with a selection of board and card games plus a comprehensive library.

Recreation

Fitness Centre

Located on the Jewel Deck. Energized guests can take advantage of the cardio and weight equipment in the fully appointed fitness center.

Recreation

Spa

Located on the Jewel Deck. Unwind with a nurturing massage, visit the hairdresser or enjoy a deluxe beauty treatment. The Wellness Area is an opportunity to pamper and luxuriate.

Recreation

Walking Track

Located on the Sun Deck. The walking track is approximately 125 meters in length... 8 laps and you have 1 km enjoy!

Hygiene and Safety Protocols

Pre-departure
Guests are required to comply with any government requirements to enter countries on their itinerary at the time of travel. It will remain the responsibility of the guests to ensure they meet all necessary requirements including any necessary proof of vaccination, and/or negative COVID-19 test results, or any COVID-19 Travel Insurance policies should this apply at the time. For further information please visit the GOV.UK website and refer to the Government Health Advice.

We recommend that our guests travel with a supply of their own face masks and hand sanitizer, to be available in their hand luggage for connecting travel arrangements, which may include flights, hotels, and transfer arrangements.

Onboard

Every Crew Member will be fully vaccinated prior to joining all our river Space-Ships and they must have a negative COVID-19 PCR test, following 7 days of self-isolation in their home country prior to travel to the vessel.

On arrival, all Crew Members are further isolated for a period of 5 days, following a Rapid Antigen Test. All Crew Members will receive extensive instruction and training in COVID-Security, prior to travel and also prior to starting work on board. Crew Members are empowered to ensure all team members work safely within the strict protocols and a COVID secure way. 

All crew members will follow local government and health advisories, and masks will only be required to be worn if it is mandated or deemed necessary by local authorities or for the health and wellbeing of our guests on board.

We have enhanced our already intensive, frequent, and high standard of cleaning protocols in public areas and suites to ensure all surfaces and spaces are kept clean. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities. Any touchscreens such as iPads will be thoroughly disinfected after each use and hand sanitisation stations will be placed throughout the ship.

We will follow local government and health advisories which Scenic must adhere to.  Your dedicated on board staff will keep you updated on requirements.

Our ships are fitted with an on board medical facility.  The facility is staffed by one doctor and one nurse.  Our medical staff have undergone specific training and awareness in infection control, monitoring and treatment.  The medical facility is fitted with equipment to perform PCR testing.

Scenic Jasper Customer Reviews

Ratings based off 3 reviews about Scenic Jasper - currently showing 3 reviews with comments only
NP
Nancy
Reviewed on Aug 14, 2019

People didn't really dress for dinner. Men in jeans were allowed in the dining room at night for dinner. That did not happen at another Scenic Cruise we were on. Very disappointed about this. We belong to a private Country Club and men will be turned away at the entrance for this dressing in jeans. Scenic is lowering their standards by doing this. We won't travel Scenic again because of the lower dress codes. Not a top of the line company if this is allowed.

CN
Carol

Scenic delivered an Above & Beyond Experience that we will cherish forever. The ENTIRE ship personnel was the epitome of what customer service should be!



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