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Health and Safety Protocols

Your Health Is Our Priority


Travel with Confidence

AffordableTours takes your health and well-being very seriously, which is why we partner with operators who have elevated and introduced health and safety protocols to ensure everyone on your trip is safe and remains healthy. We have all adapted to this new world, where it is important for us to take additional hygiene measures. In addition to the measures taken by our partners, we ask that you please take personal responsibility for your well-being as well. This begins with packing any necessary equipment such as santizers, masks, or anything else you require. Please be sure to follow physical distancing and hygiene practices while you are on your trip and follow all health instructions from our travel partners. Let's help keep each other safe and healthy. See below each of our partner's plans to keep you safe on your trip:



Our more than 55 local offices work tirelessly with our partners behind the scenes.
Abercrombie & Kent’s local staff have longstanding relationships with our suppliers, including restaurants, hotels, boats, transportation providers and venues. These partners know our exacting standards and have been fully vetted by our staff to make sure they comply with all local regulations regarding health and hygiene.

We’re adhering to best practices for cleanliness and disinfection.
We follow the guidelines established by the leading health experts (including the World Health Organization) to minimize any opportunity for coronavirus exposure during your journey. We’ll have hand sanitizer readily available, ensure enhanced cleaning in hotels and restaurants, sanitize vehicles at every arrival and departure (with a focus on high-frequency touchpoints such as door handles) and provide individual service at all meals.

We’re committed to facilitating physical distancing.
Abercrombie & Kent’s private and small-group journeys are already well-suited to exploring with safe physical distancing in place: Your transfers are private, for example, and on group journeys, your vehicles are never more than half full. Moving forward, your guides will forego shaking hands when saying hello, and you’ll experience no-contact check-in/check-outs in many hotels and dining arranged to allow for plenty of space from other guests.

Our small groups make travelling safely that much easier.
Abercrombie & Kent’s small groups make it much easier to maintain cleaning and hygiene procedures and ensure adequate physical distance between guests. On a custom Tailor Made Journey, your group size is completely up to you, of course, and you travel only with the people you choose on most activities.

Wearing masks on your journey keeps everyone safe.
To protect all guests on Abercrombie & Kent small group journeys and Luxury Expedition Cruises, wearing a mask is required in vehicles, indoor spaces, and any outdoor spaces where physical distancing is not possible. On Tailor Made journeys, masks must be worn in accordance with local regulations. We encourage you to bring your own masks; a supply will be on hand where needed.

Our Resident Tour Directors and local guides are trained in health and safety.
In addition to being experts in your region’s culture, history and wildlife, your guides are fully versed in your destination’s health regulations as well as Abercrombie & Kent’s practices and protocols. They oversee the many procedures that go into making your journey safe, from confirming a restaurant is freshly cleaned before you arrive to ensuring your luggage is always handled carefully (and disinfected properly) between destinations.

All guides and staff follow rigorous health and safety procedures.
Everyone involved in running your journey — from the guides you travel with to the drivers, baggage handlers and others behind the scenes — observes a strict, round-the-clock health and safety regimen, including regular staff health and temperature monitoring. Abercrombie & Kent staff wear masks at all times and additional personal protective equipment as required.

We provide 24/7 support, seven days a week.
Abercrombie & Kent’s worldwide network is always on hand to answer questions and address any concerns you may have. Our local offices are experienced in handling emergencies and have the contacts and knowledge to support guests 24/7 in the event of medical challenges, including, if necessary, arranging for doctor’s visits or even emergency medical evacuation.


African Travel has tailored dream safaris for more than 40 years. Their parent company, The Travel Corporation, started in Africa and is now celebrating 100 incredible years of service growing into of the strongest travel operations in Africa. African Travel is one of the most awarded safari operators focused exclusively on the African continent. They know Africa, so you can trust that the advice and safari recommendations they offer come from their first-hand experience in Africa. African Travel were here long before yesterday, are here for you today, and will continue to be here far beyond tomorrow.

STRICT PARTNER POLICY

African Travel works with a wide range of hotel, lodge and airline partners. Their preferred partners adhere to strict standards when it comes to safety, security and well-being. Everything from the luxury vehicles used, to the cleanliness of the kitchens at the lodges are of the highest standards. African Travel only book services with a provider who they personally know and they have assured that their five-star standards of service are met. African Travel's local team in Africa allows us to rapidly respond and make changes to any services or itineraries if the need arises.

SAFELY INSURED

Trip Cancellation, Interruption and/or Medical Insurance is mandatory for all guests and proof of insurance must be provided before any booking is confirmed. Additionally, all of their suppliers in Africa must have adequate insurance coverage. Together, these policies help to eliminate concerns should anyone begin to have any health issues before or during their safari.

SAFARI LATER

African Travel has a flexible travel policy. Should the need to postpone or delay travels because of COVID-19 concerns arise, they will work with you to move the trip to another departure of the same safari, without change fees or penalties. Departure dates can be selected between the date of original departure and December 9, 2021. The option to postpone to 2022 is also possible.

PRIVATE AND SMALL GROUP OPTIONS

Because the journeys are tailor-made they have the option to travel privately or in small groups. If a trip has a group element, group sizes are 4-8 people. In other words - small. African Travel can accommodate special requests, such as intimate dining experiences, custom day tours and upgrades to private vehicles (when possible) a reality. Every safari is different, and African Travel wants to help ensure every safari, is a dream safari.

SPACIOUS SURROUNDINGS

Africa has some of the most beautiful open spaces. Spending time in nature makes "physically distancing" quite easy. Sightings of animals happen more often than seeing people, allowing guests to easily disconnect and enjoy the sights, sounds, smells, starry nights and sensations of Africa. A safari vehicle is not crammed full of guests; African Travel ensures there is enough free space to enjoy the game viewing experience the best way possible. African Travel's partner lodges are often set within the natural environment with tent or room spaced well away from other guests. Private decks and private plunge pools are often their favorite features.

SERIOUS ABOUT CLEANLINESS

The African countries they serve take hospitality and tourism very seriously. Frontline workers in countries such as Kenya and Tanzania are required to be tested for COVID-19 and have a clearance certificate. Training is just as important as testing. Staff is undergoing extensive training in how to best ensure guest well-being in Africa. Guests will often see staff actively cleaning public and shared spaces before and after use including cleaning of accommodations, disinfecting safari vehicles and adapting dining experiences to provide more personal space and a la carte dining options. African Travel's suppliers also take well-being to heart. Every facility varies, but everything from mobile disinfecting machines to the use of UVC light may be in practice. This is in addition to core essentials such as having readily available sanitizer throughout a safari experience.

African Travel's safaris are hosted by local safari guides, who are acutely aware of the need to monitor and follow proper hygiene etiquette for guests. While adhering to all local rules and regulations, safari guides keep guests informed of any protocols to follow to ensure high standards are maintained and make sure to limit any unnecessary human contact where possible.

SUPPORT 24/7 Advisors and guests can always reach African Travel's team and representatives with any concerns about the safety and well-being of a safari experience. Every guest is provided with an emergency number to contact their Head Office in California, or members of The Travel Corporation family in Africa.


Committed to Your Well Being While You’re With Alexander Roberts
  • All Alexander Roberts' staff will maintain appropriate physical distancing at all times, so expect a warm and genuine greeting but not a handshake or a hug!
  • All high-touch surfaces in coaches and private cars – like door handles, railings, arm rests, and window controls – will be sanitized each morning and regularly throughout the day.
  • Alexander Roberts' expert guides and drivers will don face masks whenever in proximity to guests.
  • Alexander Roberts staff have been trained on Extra Care procedures – and how to respond to issues that may arise as you travel.
  • Complimentary face masks and hand sanitizer will be available in all vehicles while touring.
More Space + Extra Care While Touring
  • Larger luxury motorcoaches so each traveler will have two seats to themselves while touring.
  • Private airport transfers with a spacious luxury vehicle when you come and go for every tour
  • Regular and frequent sanitizing of all high-touch vehicle surfaces.
  • Prearranged entry for all sightseeing minimizes standing in line with other travelers.
  • Whisper Headsets for groups of 5 or more allow for proper physical distancing while sightseeing, except for certain nature activities in remote areas like the Amazon.
More Space + Extra Care While Dining
  • Alexander Roberts carefully selects restaurants to avoid crowded high-capacity venues; Alexander Roberts emphasizes fine farm-to-table dining with attentive and efficient service – and the choice to dine al fresco whenever available.
  • No large-group dining; enjoy more spacious dining settings and smaller, well-spaced tables for included meals.
  • Restaurant staff will follow the guidance of local health authorities and WHO protocols which may include facial coverings.
Extra Care at Luxury Hotels
  • Alexander Roberts' hotels are always selected for their outstanding locations, evocative ambiance, impeccable service – and cleanliness.
  • OAlexander Roberts' partners include the most respected luxury brands – like Belmond, Four Seasons, Park Hyatt, Kempinski and JW Marriott; they are now leading the industry with their sophisticated hygiene standards and protocols to ensure the well being of all their guests.
  • Hotels will be continuously and rigorously vetted to ensure that they are following established WHO guidelines including social distancing and sanitizing procedures of guestrooms and public spaces.
  • Hotel breakfasts will usually feature à la carte service and group seating will be replaced by smaller, appropriately distanced tables.
And Always... Alexander Roberts' Distinctive Style

In a Small Group of Never More than 16 Guests or on a Privately Guided Tour for just your traveling party, their experienced guides have the flexibility to adjust your sightseeing based upon local conditions – to avoid times of heaviest traffic and crowding, for example. Alexander Roberts can dine in smaller authentic restaurants, minimize the time waiting in lines, and leave a lighter footprint. You’ll learn the history and stories behind the world’s most iconic landmarks, immerse more deeply in the wonders of the natural world, and delight in genuine cultural engagement not possible in a larger group. It’s travel without a crowd.


Before You Arrive

Because rules and guidelines vary from country to country and are continually changing, before you travel, we will provide you with the most up-to-date information to ensure you are informed about protocols in your destination.

Most airlines have announced new procedures including requiring flight attendants to wear masks, sanitizing all surfaces between flights and having seating configurations that allow for physical distancing. We recommend visiting your airline's website for specific information on their policies.

On the Road
  • For guests who elect to go on a group tour, the majority of our departures will be small groups, with a number of empty seats on coaches to allow guests to space out for a more comfortable experience. For those who prefer an even smaller group and more independence, we have an extensive offering of private driver and self-drive options. While specific protocols will vary from location to location, some general guidelines will be followed:
  • The interiors of our coaches will be sanitized daily, including regular cleaning of high-touch areas and surfaces. Scheduled stops will facilitate frequent hand washing and hand sanitizer will be available at all times.
  • At hotels, guest rooms will be disinfected thoroughly between stays and common areas such as lobbies, elevators, restaurants and fitness centers will be cleaned continuously throughout each day.
  • When visiting attractions, all appropriate local safety precautions will be followed, and guests may be rotated in smaller sub-groups when necessary.
  • Social distancing will be incorporated in some form in most activities and visits. Teams are working hard to make this as seamless as possible, ensuring your comfort and security.
Our Team

Our Tour Directors are not only local experts but are also trained to handle a variety of unexpected situations - including illnesses and emergencies. They will be thoroughly trained on enhanced hygiene and physical distancing procedures, and will ensure that guests know what to expect every step of the way. If any issues arise, we have systems and protocols in place and the Tours Directors also have extensive local support to assist.


Contiki has introduced these enhanced hygiene protocols – for you and team members.

You can travel with Contiki and be assured that their team has put numerous new measures in place to elevate their hygiene standards and protocols. The well-being of guests and team has always been, and always will be, their primary concern.

In this new, fast changing Covid-19 era, Contiki is doing all they can to adapt to new requirements and expectations. Here are some important new steps and procedures that they have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the peace of mind when you are traveling during these new times.

Expertly Trained Travel Directors

Travel Director training equips them with enhanced hygiene and physical distancing procedures. During your trip, they will operate with a duty of care and monitor the hygiene etiquette of the guests, reacting and advising as needed, to ensure high standards are maintained. Before you travel, Contiki will also keep you well informed about new protocols required in these areas, and ask that you cooperate with and heed the advice and direction of Travel Directors while on your trip. The Travel Directors have preventative measures in place to try and ensure your well-being and in the event that any unexpected issues arise on trip, they will activate additional protocols.

Stringent On-the-Road Protocols

The customized luxury coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, Contiki have taken additional measures to elevate hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations. The Driver training provides them with the latest hygiene protocols. They will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis. All the guests are asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for your use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable, as these will be required to be worn in public in some countries. Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be available for guest distribution on all trips.

A Full Team of Support 24/7

It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, the operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.

Physical Distancing

Adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels and restaurants you’ll enjoy on your trip have been vetted to ensure they adhere to physical distancing and hygiene guidelines.

Trusted Partners, Exceptional Standards

Contiki is very selective in who they work with and choose to only use hotels, restaurants, ground handlers and venues that take the well-being of the guests as seriously as Contiki does and agrees to meet expected guidelines and specifications. Contiki only works with establishments that they are confident will consistently adhere to their high standards.

Always in the Know

As part of The Travel Corporation (TTC) , Contiki is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of the partners on the ground in each destination. Also, rest assured that during your trip, the teams work to ensure the supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.


Today's world has changed, but what remains certain is Cosmos' commitment to guest safety, comfort and peace-of-mind while traveling with us. To that end, Cosmos has established a worldwide Assurance program, with enhanced on-trip protocols and procedures, to ensure the health – and happiness – of guests throughout their travels with us.

It all starts with Cosmos' Global Health & Safety Team, dedicated to ensuring that cleanliness of all operations exceeds today’s travel standards—from start to finish. The following areas address Cosmos' commitment to providing a safe and clean environment for guests.

A SAFE & WARM WELCOME

Cosmos will enact new tour check-in procedures and pre-trip health screenings to offer guests a safe start to their journey, including adherence to social distancing requirements.

BLENDING CULTURAL PROXIMITY WITH SOCIAL DISTANCE

Cosmos will ensure safe distances for guests throughout the journey, on coach and during excursions. This includes providing masks for guests use at any time where social proximity could be an issue as well as the possibility of reducing group sizes, if required. And wireless listening technology – including Cosmos' Go Beyond Devices in Europe – enables safe distances between guests and other travelers on excursions.

FOCUS ON GUEST AND TEAM MEMBER HEALTH

To ensure a healthy environment for team and guests, Cosmos will conduct regular temperature checks for both guests and team, and when necessary, masks will be worn by Cosmos' team members when with guests.

TOUCHING HEARTS, NOT HANDS

Traveling with Cosmos removes many of the “touch points” of travel, including luggage handling, check in/out, expedited entry into attractions and more. Cosmos are further reducing risk with hands-free service, meaning all self-services replaced by staff, including buffet meals replaced with table service. Cosmos will also ensure hand sanitizing is available throughout each trip, on coach and in hotels.

COMMITMENT TO CLEAN

As a part of Cosmos' commitment to clean, Cosmos is requiring enhanced cleaning procedures with hotel partners, on motorcoaches, vehicles and throughout every trip, including additional daily disinfecting procedures that go above-and-beyond already strict health and safety procedures.

PARTNERS IN DISCOVERY AND IN HEALTH

Cosmos has strict health and safety protocols, which have been in place for years, focused on ensuring all aspects of operation- from vehicles and equipment used on trip to excursions and hotel procedures. This process will continue with new, elevated health and safety checks, to maintain their promise that each touch-point on tours and cruises are considered in their commitment to guest and team member well-being.


Costsaver has introduced these enhanced hygiene protocols – for you and team members.

Costsaver asks that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from the professional staff once you are vacationing.

Expertly Trained Travel Directors

Travel Director training equips them with enhanced hygiene and physical distancing procedures. During your trip, they will operate with a duty of care and monitor the hygiene etiquette of the guests, reacting and advising as needed, to ensure high standards are maintained. Before you travel, Costsaver will also keep you well informed about new protocols required in these areas, and ask that you cooperate with and heed the advice and direction of Travel Directors while on your trip. The Travel Directors have preventative measures in place to try and ensure your well-being and in the event that any unexpected issues arise on trip, they will activate additional protocols.

Stringent On-the-Road Protocols

The customized luxury coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, Costsaver have taken additional measures to elevate hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations. The Driver training provides them with the latest hygiene protocols. They will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis. All the guests are asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for your use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable, as these will be required to be worn in public in some countries. Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be available for guest distribution on all trips.

A Full Team of Support 24/7

It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, the operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.

Physical Distancing

Adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels and restaurants you’ll enjoy on your trip have been vetted to ensure they adhere to physical distancing and hygiene guidelines.

Trusted Partners, Exceptional Standards

Costsaver is very selective in who they work with and choose to only use hotels, restaurants, ground handlers and venues that take the well-being of the guests as seriously as Costsaver does and agrees to meet expected guidelines and specifications. Costsaver only works with establishments that they are confident will consistently adhere to their high standards.

Always in the Know

As part of The Travel Corporation (TTC) , Costsaver is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of the partners on the ground in each destination. Also, rest assured that during your trip, the teams work to ensure the supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.


At Gate 1 we take your safety and security very seriously. We have a strong network of tour managers, local offices, ground operators and colleagues which help us stay informed in all the destinations that we operate. We closely monitor local situations which enable us to make the operational decisions necessary to keep our tours running safely. Millions of people travel the world each year and experience enjoyable and safe trips but crimes against people and property are sadly a fact of life. It is very important to be aware of your surroundings and avoid drawing attention to yourself. Please remember that you have the same responsibility for your personal safety and possessions as you do at home. It is essential to prepare for a safe and healthy travel abroad. Therefore before you travel, we strongly recommend that you visit the website of the US Department of State at https://travel.state.gov/content/travel.html for up-to-date travel advice on the countries that you are visiting. The website provides useful information on subjects such as safety and security information, health precautions and medications, health insurance and additional tips for traveling abroad. If you do not reside in the United States, we recommend you check your government's travel advisory website for any country you will be visiting. We recommend that you review the safety guidance that may be provided by us, our agents or suppliers, either before you go or when you arrive in your destination. You can also find helpful tips on our website in the "Trip Preparation" tab of each of our tour packages. We do know that in-spite of careful planning, things can sometimes still go wrong, so rest assured, we will be there to help and support you.


Travel with Confidence

Your safety, as well as the safety of employees and partners, has always been G Adventures top priority, which is why new physical distancing and cleaning measures have been put in place on all of the tours. New Travel with Confidence policy features new health and safety procedures from the moment you arrive to the moment you leave, without taking away from having the time of your life. The policy will evolve as time goes on and as G Adventures continues to monitor local public health recommendations, but what won't change is the commitment to keeping you safe as you explore big, beautiful world.


Before you join us

Global Connection Officers

GCOs (the people who answer when you call us) are available 24/7 to help with any questions you have prior to your trip, so you can feel confident and safe before leaving. No matter what time of day, they're there to respond to you — even at 3AM. They'll be up to date on local regulations and restrictions and can guide you through your travel process as smoothly as possible. And if you don't feel well before travelling, there's the Book with Confidence policy that helps you reschedule your trip for when you do, which they can help you with too (terms & conditions apply). If you book flights with us and there are any changes, rest assured that the team will support you by making new arrangements on your behalf.

Smaller groups

Groups have always been small. This offers security, access, camaraderie, and a connection with your destination you won't get by travelling on bus tours or on your own. The average group size is 12, ensuring travellers can engage with each other without being squeezed together like sardines — and that was before physical distancing became a reality. Plus, if you have 8 or more friends you'd like to adventure with, you can reserve the entire trip!

My own room

If you're joining one of the small group tours on your own, good on ya! If you are a solo traveller sharing a room with someone, G Adventures will do their best to ensure they will be your roommate for the entire journey to support distancing efforts. G Adventures has 'My Own Rooms' available as an extra option for tours (pending availability), and they'll be offering more of these at more affordable prices to make it even easier to have a bit more space.


When you arrive

Chief Experience Officers

CEOs are responsible for ensuring you have the time of your life while keeping you as safe as possible. Here's how they're ready to do that:

  • They're trained in First Aid, CPR, and other safety protocols
  • They're supported 24/7 by the field staff in offices around the world who are well-equipped to handle emergencies
  • They can help you find local clinics if you're feeling sick
  • They'll receive new training to ensure they are up to date on all health and safety policies during these evolving times
  • They have extensive local knowledge to proactively help you navigate wherever you're travelling
  • Their local knowledge allows for greater flexibility when it comes to knowing the best time to visit certain highlights to avoid crowds whenever possible and suggesting the restaurants with the strictest hygiene practices or those where you can reserve your own table or room in advance
  • They'll wear face masks when necessary based on local guidelines and recommendations

You & your fellow travellers

Travellers' safety and wellbeing is G Adventures biggest concern. If you're not feeling well before your departure, G Adventures has a Book with Confidence policy that provides you with flexibility and freedom to delay leaving until you're back to 100% healthy (terms & conditions apply). If you have a fever or any other symptoms on tour, you may be required to have a doctor clear you before rejoining us. All travellers are requested to bring face coverings, whether they're buffs, face masks or bandanas (extra style points encouraged). G Adventures makes every effort to have hand sanitizer available, but recommend bringing your own.


While on tour

Planes, trains, automobiles and more

Small private transport vehicles

  • Every surface in G Adventures well-kept fleet of private vehicles will get at least one daily deep cleaning
  • Each traveller will have a daily assigned seat
  • Hand-sanitizer will be required every time you board the vehicle
  • Facial coverings will be recommended while on-board
Boats
  • Every surface will get at least one daily deep cleaning
  • High-traffic areas will receive more frequent cleaning
  • Hand-sanitizer or hand washing will be required every time you board the boat, as well as before and after meals
  • To support physical distancing, meals may have assigned seating and there will be assigned slots for activities and rooming
  • Facial coverings will be recommended and welcomed on-board
  • Your crew is trained in health and safety measures (including food handling) and all cooking staff will follow up-to-date advice from health authorities
Local transportation
  • Use of local transportation will be limited wherever possible. Please reference the Trip Details for each individual tour for specifics
  • If local transportation is used, precautions will be followed in adherence to local health and safety regulations to keep travellers safe and sound.

Where you'll be staying safe

G Adventures has always carefully selected accommodation partners for high standards and local roots. Travelling in small groups means that the stay is in smaller hotels too, with fewer guests — which means less daily contact with others outside your group in public spaces. Now G Adventures is working with accommodation partners to optimize their health, safety and cleanliness procedures, as well as creating additional measures for physical distancing. Here are some of the things G Adventures is working on to help keep you safe:

  • Daily deep cleaning and disinfecting of all surface areas inside your room with extra cleaning on light switches, door handles, TV remotes, and thermostats
  • No hotel staff will enter your room after it has been cleaned
  • Increased frequency of cleaning and disinfecting of all public restrooms and all surfaces in public areas. This might include the closure of public spaces such as gyms, bars, restaurants, and meeting rooms for periods throughout the day
  • Wherever possible, groups will stay on the lower floors to limit elevator use
  • Hotels will implement social distancing protocols in line with local regulations
This is just the beginning of commitments to keeping you sleeping safe and sound. G Adventures will continue to evolve and roll-out these and additional policies as needed.

A good & safe place to eat

G Adventures has always carefully selected food service partners and worked closely with them to ensure they are meeting health, safety, and cleanliness standards with their facilities, staff training, and food preparation and delivery. Wherever possible, G Adventures will reserve separate tables or private rooms at the restaurants visited on the trip, opt for more "al fresco" opportunities when it is possible (gotta love that fresh air!), and ensure breakfasts can be "grab and go" boxes, while avoiding family style or self-serve buffets for meals. G Adventures wants you to feel comfortable and safe as you savour every last bite.

Activities

You've always had freedom and flexibility to do your own thing on tours with optional activities and experiences. Now, you'll still have those options with added measures to keep you healthy and safe. All equipment for activities on tour, including hiking poles, camping supplies, life jackets, snorkels, etc., will be cleaned thoroughly at least once a day and disinfected between use. When travellers are responsible for putting up their own tents on camping itineraries, you will be given the supplies required to disinfect your gear. G Adventures will also do their best to make activities and highlights stops happen during non-peak hours, so you can have fun and feel safe no matter what you're doing.


Before you leave

A healthy goodbye

If you're not feeling well at the end of your tour for any reason, let your CEO know and they can help get you access to medical care and support. Because we want you to head home after a life-changing experience feeling just as good (let's be honest, way better) than when you left.


At Gate 1 we take your safety and security very seriously. We have a strong network of tour managers, local offices, ground operators and colleagues which help us stay informed in all the destinations that we operate. We closely monitor local situations which enable us to make the operational decisions necessary to keep our tours running safely. Millions of people travel the world each year and experience enjoyable and safe trips but crimes against people and property are sadly a fact of life. It is very important to be aware of your surroundings and avoid drawing attention to yourself. Please remember that you have the same responsibility for your personal safety and possessions as you do at home. It is essential to prepare for a safe and healthy travel abroad. Therefore before you travel, we strongly recommend that you visit the website of the US Department of State at https://travel.state.gov/content/travel.html for up-to-date travel advice on the countries that you are visiting. The website provides useful information on subjects such as safety and security information, health precautions and medications, health insurance and additional tips for traveling abroad. If you do not reside in the United States, we recommend you check your government's travel advisory website for any country you will be visiting. We recommend that you review the safety guidance that may be provided by us, our agents or suppliers, either before you go or when you arrive in your destination. You can also find helpful tips on our website in the "Trip Preparation" tab of each of our tour packages. We do know that in-spite of careful planning, things can sometimes still go wrong, so rest assured, we will be there to help and support you.


Today's world has changed, but what remains certain is Globus' commitment to guest safety, comfort and peace-of-mind while traveling with us. To that end, Globus has established a worldwide Assurance program, with enhanced on-trip protocols and procedures, to ensure the health – and happiness – of guests throughout their travels with us.

It all starts with Globus' Global Health & Safety Team, dedicated to ensuring that cleanliness of all operations exceeds today’s travel standards—from start to finish. The following areas address Globus' commitment to providing a safe and clean environment for guests.

A SAFE & WARM WELCOME

Globus will enact new tour check-in procedures and pre-trip health screenings to offer guests a safe start to their journey, including adherence to social distancing requirements.

BLENDING CULTURAL PROXIMITY WITH SOCIAL DISTANCE

Globus will ensure safe distances for guests throughout the journey, on coach and during excursions. This includes providing masks for guests use at any time where social proximity could be an issue as well as the possibility of reducing group sizes, if required. And wireless listening technology – including Globus' Go Beyond Devices in Europe – enables safe distances between guests and other travelers on excursions.

FOCUS ON GUEST AND TEAM MEMBER HEALTH

To ensure a healthy environment for team and guests, Globus will conduct regular temperature checks for both guests and team, and when necessary, masks will be worn by Globus' team members when with guests.

TOUCHING HEARTS, NOT HANDS

Traveling with Globus removes many of the “touch points” of travel, including luggage handling, check in/out, expedited entry into attractions and more. Globus are further reducing risk with hands-free service, meaning all self-services replaced by staff, including buffet meals replaced with table service. Globus will also ensure hand sanitizing is available throughout each trip, on coach and in hotels.

COMMITMENT TO CLEAN

As a part of Globus' commitment to clean, Globus is requiring enhanced cleaning procedures with hotel partners, on motorcoaches, vehicles and throughout every trip, including additional daily disinfecting procedures that go above-and-beyond already strict health and safety procedures.

PARTNERS IN DISCOVERY AND IN HEALTH

Globus has strict health and safety protocols, which have been in place for years, focused on ensuring all aspects of operation- from vehicles and equipment used on trip to excursions and hotel procedures. This process will continue with new, elevated health and safety checks, to maintain their promise that each touch-point on tours and cruises are considered in their commitment to guest and team member well-being.


Insight Vacations has introduced these enhanced hygiene protocols – for you and team members.

You can travel with Insight Vacations and be assured that their team has put numerous new measures in place to elevate their hygiene standards and protocols. The well-being of guests and team has always been, and always will be, their primary concern.

In this new, fast changing Covid-19 era, Insight Vacations is doing all they can to adapt to new requirements and expectations. Here are some important new steps and procedures that they have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the peace of mind when you are traveling during these new times.

Expertly Trained Travel Directors

Travel Director training equips them with enhanced hygiene and physical distancing procedures. During your trip, they will operate with a duty of care and monitor the hygiene etiquette of the guests, reacting and advising as needed, to ensure high standards are maintained. Before you travel, Insight Vacations will also keep you well informed about new protocols required in these areas, and ask that you cooperate with and heed the advice and direction of Travel Directors while on your trip. The Travel Directors have preventative measures in place to try and ensure your well-being and in the event that any unexpected issues arise on trip, they will activate additional protocols.

Stringent On-the-Road Protocols

The customized luxury coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, Insight Vacations have taken additional measures to elevate hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations. The Driver training provides them with the latest hygiene protocols. They will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis. All the guests are asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for your use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable, as these will be required to be worn in public in some countries. Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be available for guest distribution on all trips.

A Full Team of Support 24/7

It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, the operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.

Physical Distancing

Adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels and restaurants you’ll enjoy on your trip have been vetted to ensure they adhere to physical distancing and hygiene guidelines.

Trusted Partners, Exceptional Standards

Insight Vacations is very selective in who they work with and choose to only use hotels, restaurants, ground handlers and venues that take the well-being of the guests as seriously as Insight Vacations does and agrees to meet expected guidelines and specifications. Insight Vacations only works with establishments that they are confident will consistently adhere to their high standards.

Always in the Know

As part of The Travel Corporation (TTC) , Insight Vacations is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of the partners on the ground in each destination. Also, rest assured that during your trip, the teams work to ensure the supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.


Protection against COVID-19 as well as other transmissible diseases requires enhanced protocols in hygiene and sanitation. We will put in place additional measures, in line with government health advice and with global health authorities (including the WHO and CDC) to ensure that we maintain the highest standards of cleanliness and hygiene.

Hand Hygiene
Handwashing is one of the most important safety measures to prevent the spread of disease. Intrepid will actively reinforce its importance by:

  • Implementing a handwashing policy that dictates when, how often and for how long all staff, leaders and crew must wash their hands on-trip.
  • Promote the importance of hand hygiene to customers through signage and online customer material.
  • Contract suppliers that have hand hygiene protocols in place
  • Contract suppliers that provide hand sanitizer in public places (where applicable)
  • Educate staff, leaders, crew and suppliers on the importance of hand hygiene via training.

Respiratory Hygiene
Practicing good respiratory hygiene prevents the spread of disease by reducing the number of droplets in the air when you sneeze or cough. Intrepid will:

  • Actively reinforce its importance to customers through signage and online customer material.
  • Educate staff, leaders, crew and suppliers on the importance of respiratory hygiene via training.
  • Contract suppliers who have respiratory hygiene protocols in place.

Masks
In addition, in areas with high community transmission and/or places that are difficult to maintain physical distancing, we recommend the the following at-risk people also wear them. Intrepid follows the advice of the World Health Organisation (WHO) that masks should only be used as part of a comprehensive prevention strategy and that the use of a mask alone is not sufficient to prevent the spread of COVID-19. Physical distancing, hand hygiene and respiratory hygiene must also form part of the strategy.

Medical/Surgical Masks
On our trips, regardless of destination, the following people must wear medical/surgical masks:

  • Anyone who develops symptoms of COVID-19 regardless of whether or not they have been tested yet.
  • People caring for people with suspected or confirmed COVID-19 cases (outside of hospitals/clinics).

In addition, in areas with high community transmission and/or places that are difficult to maintain physical distancing, we recommend the the following at-risk people also wear them.

  • People over 60
  • People with underlying health conditions
Intrepid will:
  • Provide medical/surgical masks as part of the First Aid Kits carried by leaders.
  • Educate leaders, crew, staff and customers on the correct method to wear, handle and dispose of a mask.
  • Require all customers, leaders and staff to comply with any local regulations or requirements that require the use of a mask in public or in certain places

Fabric Masks
Intrepid follows the advice of the World Health Organisation (WHO) that it is not necessary for the public to wear fabric masks generally.

However in certain circumstances, in places where community transmission of COVID-19 is high and/or physical distancing is not possible (e.g. on public transport, in shops or in other confined environments) then a fabric mask can be a useful barrier to prevent the spread of virus.

Fabric masks be purchased commercially or handmade, and are generally not standardised like medical masks. Fabric masks should:

  • Cover the nose, mouth, and chin
  • Be secured with elastic loops or ties
  • Include multiple layers
  • Be washable and reusable.

Sanitation
Protection against COVID-19 as well as other transmissible diseases requires enhanced sanitation processes. Intrepid will take the following measures:

  • Require all suppliers to detail their cleaning and sanitation protocols
  • Audit/monitor all suppliers on their cleanliness and sanitation.
  • All cleaning and disinfecting products must be approved by health authorities (e.g. WHO).
Accomodation
  • All rooms must be thoroughly cleaned between guests with all high touch surfaces in shared areas regularly cleaned and disinfected.
  • Hand sanitizer should be available in public areas.
  • There must be a process in place for customers to escalate any concerns regarding hygiene or sanitation.
  • Staff must be trained and able to answer questions regarding safety protocols in place.
Camping
  • All tents must be thoroughly cleaned and disinfected between use.
  • If staying at a campground, ensure all bathrooms are well stocked with hand soap and paper towels. If the area is remote, with limited facilities and/or minimal staffing, then customers should be informed to bring their own hygiene equipment.
Transport
  • All mini buses, transfers, charters, overland trucks must be thoroughly cleaned between guests with all high touch surfaces in shared areas regularly cleaned and disinfected.
  • Hand sanitizer should be made available
  • Close top bins with bin liners should be available on board and disposed of at every stop
Restaurants
  • Must be thoroughly cleaned at the end of each day
  • Tables and chairs must be disinfected after each guest use
  • Avoid buffets where possible. If buffets are used, prevent customers from handling food and operating machines (e.g. self-serve coffee stations)
  • Either disinfect shared use objects (e.g. table salt) between guest use. Where possible, Intrepid will try to source safe alternatives to single serve packaging.
  • Staff must be trained and able to answer questions regarding safety protocols in place.
  • Preferred: Provide hand sanitizer to guests at the door before entry
Activities
  • All equipment must be thoroughly cleaned and disinfected between guest us
  • Staff must be trained and able to answer questions regarding safety protocols in place.
Contactless/low touch
Limiting the number of surfaces touched by large numbers of people helps prevent the spread of disease. Therefore, it is important to proactively move towards contactless or low touch solutions for travel. Intrepid will:
  • Prioritise contactless/low touch as a key feature when sourcing new tech or solutions.
Brand Material
  • Remove any paperwork required on the ground (e.g. signing forms, feedback cards)
  • If details must be entered using a shared device (e.g. insurance details), then it must be disinfected between each customer. Preference is to move entirely to digital solutions.
Contracting
  • Accommodation should provide online check in (no paperwork)
  • Contactless keys (e.g. QR codes)
  • Contactless tech (e.g. lights)
  • Online ticketing for attractions and transport
  • Online payment

Physical Distancing
Physical distancing is important in the preventing the spread of COVID-19 as it can be transmitted via droplets sprayed when coughing, sneezing, singing, yelling etc…
Intrepid will take the following measures:

  • Require all suppliers to detail their physical distancing protocols
  • Follow local regulation and advice on the need for physical distancing.
Accommodation Intrepid operates product that is based on twin share accommodation and allows single travellers the chance to share accommodation with a stranger.
We will continue to offer this as an option. Single supplements are available for single travellers who do not wish to share a room. We will work closely with accommodation suppliers to ensure increased availability of single rooms.

Camping
  • Consider whether it is appropriate to offer single tents for solo travellers as customers will be much closer together then in a traditional room.
  • Consider whether staggering meal times may reduce the number of people sharing a dining tent.
Transport
Intrepid will consider the following factors when designing or amending transport options on trips.
  • Local laws or requirements regarding physical distancing on transport
  • Hygiene protocols of the transport provider
  • Level of active community transmission in the destination
Possible risks include:
  • Using designated seating on transport. Customers have assigned seats throughout the trip.
  • If trip is longer than 15 minutes and air conditioning is available, it must be set to external airflow rather than to recirculation or windows should be opened for the duration of the trip.
  • Designing or amending itineraries to reduce the duration of travel.
  • Increasing the size of the vehicle, using multiple vehicles.
In Public
  • Educate all leaders, crew, staff and customers to maintain a 1.5m distance wherever practical in public (e.g. queueing at a museum).
  • Proactively design product to avoid crowds by visiting attractions at off-peak times.
  • Proactively design product to avoid crowds on public transport or at airports where practical.
Restaurants
  • Follow local regulations on table spacing and guest seating in restaurants. Wherever possible, try to ensure groups are sitting at their own table without strangers in restaurants.
  • Proactively design product that focuses on experiences that assist with physical distancing (e.g. picnics over crowded marketplaces) if relevant for that destination.
Health Screening & Tracking
Screening for COVID-19 helps isolate anyone with COVID-19 symptoms and stops the spread of disease. It is likely to become more common for future travellers.

Pre-Departure (Brand Material)
Customers should be informed as part of ‘Essential Trip Information (ETIs) or other similar trip notes if their trip is likely to include any of the following:
  • Testing for COVID-19 before being able to pass through immigration and/or board planes.
  • Negative test results to be uploaded for visa purposes.
  • Thermal temperature checks in airports, train or bus stations, major hotels or attractions.
Pre-Departure (Customers)
Pre-departure, all customers are required to fill out an online questionnaire (“self- declaration/assessment” form) to identify any high-risk customers before travel.

Extra qualifiers will be included to address customers with symptoms that can be contributed to pre-existing conditions (e.g. breathlessness to asthma).

Customers answering YES to any question should be removed from the departure and appropriate arrangements made.

COVID-19 Testing
Intrepid will not require a negative COVID-19 test as proof of health from customers or leaders at this stage unless it is required by local law or regulations.

This is partially due to the lack of availability of testing for people with no symptoms in many parts of the world and may change in due course.

On Trip
  • Ask customers, leaders, crew and staff to monitor their own health
  • Display appropriate signage on COVID-19 symptoms
  • Educate leaders, crew and staff on how to identify COVID-19 symptoms
  • Describe COVID-19 symptoms in group meetings
Removal of customers, leaders, crew
If customers, leaders or crew show symptoms of COVID-19 and are either unable to or unwilling to be tested, Intrepid reserves the right to remove them from our trips to prevent any risk to others.

Flexible Booking Conditions
Customers will be supported by flexible booking conditions to stay home if unwell or displaying symptoms

Flexible Work Conditions
Intrepid will support leaders and crew to stay home rather than lead a trip if they are unwell or displaying symptoms. Schedules will need to be created with back up availability of leaders/crew.

Data Collection & Health Tracking
Intrepid will assist government health departments in tracking and tracing any customers, staff, leaders, crew or suppliers at risk of contracting COVID-19 via exposure to a known case and/or outbreak by providing relevant details in line with privacy laws and regulations.

COVID Tracking apps
Intrepid strongly recommends that customers and staff download COVID tracking apps (e.g. COVIDSafe in Australia, StayHomeSafe in Hong Kong) to assist in reducing the spread of disease within their communities.


Luxury Gold has introduced these enhanced hygiene protocols – for you and team members.

You can travel with Luxury Gold and be assured that their team has put numerous new measures in place to elevate their hygiene standards and protocols. The well-being of guests and team has always been, and always will be, their primary concern.

In this new, fast changing Covid-19 era, Luxury Gold is doing all they can to adapt to new requirements and expectations. Here are some important new steps and procedures that they have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the peace of mind when you are traveling during these new times.

Expertly Trained Travel Directors

Travel Director training equips them with enhanced hygiene and physical distancing procedures. During your trip, they will operate with a duty of care and monitor the hygiene etiquette of the guests, reacting and advising as needed, to ensure high standards are maintained. Before you travel, Luxury Gold will also keep you well informed about new protocols required in these areas, and ask that you cooperate with and heed the advice and direction of Travel Directors while on your trip. The Travel Directors have preventative measures in place to try and ensure your well-being and in the event that any unexpected issues arise on trip, they will activate additional protocols.

Stringent On-the-Road Protocols

The customized luxury coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, Luxury Gold have taken additional measures to elevate hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations. The Driver training provides them with the latest hygiene protocols. They will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis. All the guests are asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for your use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable, as these will be required to be worn in public in some countries. Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be available for guest distribution on all trips.

A Full Team of Support 24/7

It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, the operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.

Physical Distancing

Adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels and restaurants you’ll enjoy on your trip have been vetted to ensure they adhere to physical distancing and hygiene guidelines.

Trusted Partners, Exceptional Standards

Luxury Gold is very selective in who they work with and choose to only use hotels, restaurants, ground handlers and venues that take the well-being of the guests as seriously as Luxury Gold does and agrees to meet expected guidelines and specifications. Luxury Gold only works with establishments that they are confident will consistently adhere to their high standards.

Always in the Know

As part of The Travel Corporation (TTC) , Luxury Gold is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of the partners on the ground in each destination. Also, rest assured that during your trip, the teams work to ensure the supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.


For over 40 years, Mayflower Cruises & Tours has been committed to the safety, health, and well-being of our travelers. While things have changed in our world, our commitment to our travelers remains as solid as ever.

To ensure your health, safety and peace-of-mind while traveling with us, we have established a “Travel with Confidence” program, with enhanced safety measures and procedures throughout our tours, from start to finish.

The following three areas address our commitment to exceed industry and CDC (Centers for Disease Control and Prevention) standards, providing a safe and clean environment for all.

Enhanced Screening
We are implementing new tour check-in procedures and pre-trip health screenings to ensure travelers a safe start to their tour. Travelers will be asked to sign off on a few basic Covid-19 related health questions before joining the tour. We will conduct touchless temperature checks for both travelers and staff at the start of the tour, as well as monitoring throughout the tour.

Responsible Social Distancing
We will endeavor to practice safe distancing for our guests throughout the journey, on coaches and during excursions. Travelers are encouraged to bring their own washable face masks; however additional face masks and hand sanitizer will be made available. Masks will be used by travelers and staff alike at any time where social proximity could be an issue. We will also reduce group sizes to abide by social distancing guidelines. And wireless listening technology for many of our tours will help enable safe distances between travelers on excursions.

Commitment to Clean
As a part of our commitment to clean, we are requiring enhanced cleaning and sanitizing procedures from our hotel partners and motor coach companies. Additionally, we are reassured with the knowledge that our airline partners are taking very stringent measures for passenger safety.

Tour Directors will be trained in new and enhanced hygiene procedures and they will be in constant contact with Mayflower’s Operations support team for added reassurance. The disinfecting and hand sanitizing procedures that we and our travel partners are implementing meet or exceed those recommended by the CDC.

In order to maintain cleanliness during the tour, we are minimizing the amount of contact points for our travelers by revising the ways meals, coach seating, hotel check-in and other activities are carried out. We will also have hand sanitizer available throughout the tour.

We Look Forward to Welcoming You Back Soon
We have always been committed to the health and safety of our travelers and team members, but we are raising the bar to an even higher level to ensure they are able to continue to enjoy the freedom to experience the wonder and joy of travel.

Mayflower will continue to review and update our safety protocols, following the standards set forth by travel and health agencies across the globe, including the European Centre for Disease Prevention (ECDC), the U.S. Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), Cruise Lines International Association (CLIA) and United States Tour Operators Association (USTOA).


Today's world has changed, but what remains certain is Monograms' commitment to guest safety, comfort and peace-of-mind while traveling with us. To that end, Monograms has established a worldwide Assurance program, with enhanced on-trip protocols and procedures, to ensure the health – and happiness – of guests throughout their travels with us.

It all starts with Monograms' Global Health & Safety Team, dedicated to ensuring that cleanliness of all operations exceeds today’s travel standards—from start to finish. The following areas address Monograms' commitment to providing a safe and clean environment for guests.

A SAFE & WARM WELCOME

Monograms will enact new tour check-in procedures and pre-trip health screenings to offer guests a safe start to their journey, including adherence to social distancing requirements.

BLENDING CULTURAL PROXIMITY WITH SOCIAL DISTANCE

Monograms will ensure safe distances for guests throughout the journey, on coach and during excursions. This includes providing masks for guests use at any time where social proximity could be an issue as well as the possibility of reducing group sizes, if required. And wireless listening technology – including Monograms' Go Beyond Devices in Europe – enables safe distances between guests and other travelers on excursions.

FOCUS ON GUEST AND TEAM MEMBER HEALTH

To ensure a healthy environment for team and guests, Monograms will conduct regular temperature checks for both guests and team, and when necessary, masks will be worn by Monograms' team members when with guests.

TOUCHING HEARTS, NOT HANDS

Traveling with Monograms removes many of the “touch points” of travel, including luggage handling, check in/out, expedited entry into attractions and more. Monograms are further reducing risk with hands-free service, meaning all self-services replaced by staff, including buffet meals replaced with table service. Monograms will also ensure hand sanitizing is available throughout each trip, on coach and in hotels.

COMMITMENT TO CLEAN

As a part of Monograms' commitment to clean, Monograms is requiring enhanced cleaning procedures with hotel partners, on motorcoaches, vehicles and throughout every trip, including additional daily disinfecting procedures that go above-and-beyond already strict health and safety procedures.

PARTNERS IN DISCOVERY AND IN HEALTH

Monograms has strict health and safety protocols, which have been in place for years, focused on ensuring all aspects of operation- from vehicles and equipment used on trip to excursions and hotel procedures. This process will continue with new, elevated health and safety checks, to maintain their promise that each touch-point on tours and cruises are considered in their commitment to guest and team member well-being.


Travel with Confidence

Your safety, as well as the safety of employees and partners, has always been G Adventures top priority, which is why new physical distancing and cleaning measures have been put in place on all of the tours. New Travel with Confidence policy features new health and safety procedures from the moment you arrive to the moment you leave, without taking away from having the time of your life. The policy will evolve as time goes on and as G Adventures continues to monitor local public health recommendations, but what won't change is the commitment to keeping you safe as you explore big, beautiful world.


Before you join us

Global Connection Officers

GCOs (the people who answer when you call us) are available 24/7 to help with any questions you have prior to your trip, so you can feel confident and safe before leaving. No matter what time of day, they're there to respond to you — even at 3AM. They'll be up to date on local regulations and restrictions and can guide you through your travel process as smoothly as possible. And if you don't feel well before travelling, there's the Book with Confidence policy that helps you reschedule your trip for when you do, which they can help you with too (terms & conditions apply). If you book flights with us and there are any changes, rest assured that the team will support you by making new arrangements on your behalf.

Smaller groups

Groups have always been small. This offers security, access, camaraderie, and a connection with your destination you won't get by travelling on bus tours or on your own. The average group size is 12, ensuring travellers can engage with each other without being squeezed together like sardines — and that was before physical distancing became a reality. Plus, if you have 8 or more friends you'd like to adventure with, you can reserve the entire trip!

My own room

If you're joining one of the small group tours on your own, good on ya! If you are a solo traveller sharing a room with someone, G Adventures will do their best to ensure they will be your roommate for the entire journey to support distancing efforts. G Adventures has 'My Own Rooms' available as an extra option for tours (pending availability), and they'll be offering more of these at more affordable prices to make it even easier to have a bit more space.


When you arrive

Chief Experience Officers

CEOs are responsible for ensuring you have the time of your life while keeping you as safe as possible. Here's how they're ready to do that:

  • They're trained in First Aid, CPR, and other safety protocols
  • They're supported 24/7 by the field staff in offices around the world who are well-equipped to handle emergencies
  • They can help you find local clinics if you're feeling sick
  • They'll receive new training to ensure they are up to date on all health and safety policies during these evolving times
  • They have extensive local knowledge to proactively help you navigate wherever you're travelling
  • Their local knowledge allows for greater flexibility when it comes to knowing the best time to visit certain highlights to avoid crowds whenever possible and suggesting the restaurants with the strictest hygiene practices or those where you can reserve your own table or room in advance
  • They'll wear face masks when necessary based on local guidelines and recommendations

You & your fellow travellers

Travellers' safety and wellbeing is G Adventures biggest concern. If you're not feeling well before your departure, G Adventures has a Book with Confidence policy that provides you with flexibility and freedom to delay leaving until you're back to 100% healthy (terms & conditions apply). If you have a fever or any other symptoms on tour, you may be required to have a doctor clear you before rejoining us. All travellers are requested to bring face coverings, whether they're buffs, face masks or bandanas (extra style points encouraged). G Adventures makes every effort to have hand sanitizer available, but recommend bringing your own.


While on tour

Planes, trains, automobiles and more

Small private transport vehicles

  • Every surface in G Adventures well-kept fleet of private vehicles will get at least one daily deep cleaning
  • Each traveller will have a daily assigned seat
  • Hand-sanitizer will be required every time you board the vehicle
  • Facial coverings will be recommended while on-board
Boats
  • Every surface will get at least one daily deep cleaning
  • High-traffic areas will receive more frequent cleaning
  • Hand-sanitizer or hand washing will be required every time you board the boat, as well as before and after meals
  • To support physical distancing, meals may have assigned seating and there will be assigned slots for activities and rooming
  • Facial coverings will be recommended and welcomed on-board
  • Your crew is trained in health and safety measures (including food handling) and all cooking staff will follow up-to-date advice from health authorities
Local transportation
  • Use of local transportation will be limited wherever possible. Please reference the Trip Details for each individual tour for specifics
  • If local transportation is used, precautions will be followed in adherence to local health and safety regulations to keep travellers safe and sound.

Where you'll be staying safe

G Adventures has always carefully selected accommodation partners for high standards and local roots. Travelling in small groups means that the stay is in smaller hotels too, with fewer guests — which means less daily contact with others outside your group in public spaces. Now G Adventures is working with accommodation partners to optimize their health, safety and cleanliness procedures, as well as creating additional measures for physical distancing. Here are some of the things G Adventures is working on to help keep you safe:

  • Daily deep cleaning and disinfecting of all surface areas inside your room with extra cleaning on light switches, door handles, TV remotes, and thermostats
  • No hotel staff will enter your room after it has been cleaned
  • Increased frequency of cleaning and disinfecting of all public restrooms and all surfaces in public areas. This might include the closure of public spaces such as gyms, bars, restaurants, and meeting rooms for periods throughout the day
  • Wherever possible, groups will stay on the lower floors to limit elevator use
  • Hotels will implement social distancing protocols in line with local regulations
This is just the beginning of commitments to keeping you sleeping safe and sound. G Adventures will continue to evolve and roll-out these and additional policies as needed.

A good & safe place to eat

G Adventures has always carefully selected food service partners and worked closely with them to ensure they are meeting health, safety, and cleanliness standards with their facilities, staff training, and food preparation and delivery. Wherever possible, G Adventures will reserve separate tables or private rooms at the restaurants visited on the trip, opt for more "al fresco" opportunities when it is possible (gotta love that fresh air!), and ensure breakfasts can be "grab and go" boxes, while avoiding family style or self-serve buffets for meals. G Adventures wants you to feel comfortable and safe as you savour every last bite.

Activities

You've always had freedom and flexibility to do your own thing on tours with optional activities and experiences. Now, you'll still have those options with added measures to keep you healthy and safe. All equipment for activities on tour, including hiking poles, camping supplies, life jackets, snorkels, etc., will be cleaned thoroughly at least once a day and disinfected between use. When travellers are responsible for putting up their own tents on camping itineraries, you will be given the supplies required to disinfect your gear. G Adventures will also do their best to make activities and highlights stops happen during non-peak hours, so you can have fun and feel safe no matter what you're doing.


Before you leave

A healthy goodbye

If you're not feeling well at the end of your tour for any reason, let your CEO know and they can help get you access to medical care and support. Because we want you to head home after a life-changing experience feeling just as good (let's be honest, way better) than when you left.


Protection against COVID-19 as well as other transmissible diseases requires enhanced protocols in hygiene and sanitation. We will put in place additional measures, in line with government health advice and with global health authorities (including the WHO and CDC) to ensure that we maintain the highest standards of cleanliness and hygiene.

Hand Hygiene
Handwashing is one of the most important safety measures to prevent the spread of disease. Intrepid will actively reinforce its importance by:

  • Implementing a handwashing policy that dictates when, how often and for how long all staff, leaders and crew must wash their hands on-trip.
  • Promote the importance of hand hygiene to customers through signage and online customer material.
  • Contract suppliers that have hand hygiene protocols in place
  • Contract suppliers that provide hand sanitizer in public places (where applicable)
  • Educate staff, leaders, crew and suppliers on the importance of hand hygiene via training.

Respiratory Hygiene
Practicing good respiratory hygiene prevents the spread of disease by reducing the number of droplets in the air when you sneeze or cough. Intrepid will:

  • Actively reinforce its importance to customers through signage and online customer material.
  • Educate staff, leaders, crew and suppliers on the importance of respiratory hygiene via training.
  • Contract suppliers who have respiratory hygiene protocols in place.

Masks
In addition, in areas with high community transmission and/or places that are difficult to maintain physical distancing, we recommend the the following at-risk people also wear them. Intrepid follows the advice of the World Health Organisation (WHO) that masks should only be used as part of a comprehensive prevention strategy and that the use of a mask alone is not sufficient to prevent the spread of COVID-19. Physical distancing, hand hygiene and respiratory hygiene must also form part of the strategy.

Medical/Surgical Masks
On our trips, regardless of destination, the following people must wear medical/surgical masks:

  • Anyone who develops symptoms of COVID-19 regardless of whether or not they have been tested yet.
  • People caring for people with suspected or confirmed COVID-19 cases (outside of hospitals/clinics).

In addition, in areas with high community transmission and/or places that are difficult to maintain physical distancing, we recommend the the following at-risk people also wear them.

  • People over 60
  • People with underlying health conditions
Intrepid will:
  • Provide medical/surgical masks as part of the First Aid Kits carried by leaders.
  • Educate leaders, crew, staff and customers on the correct method to wear, handle and dispose of a mask.
  • Require all customers, leaders and staff to comply with any local regulations or requirements that require the use of a mask in public or in certain places

Fabric Masks
Intrepid follows the advice of the World Health Organisation (WHO) that it is not necessary for the public to wear fabric masks generally.

However in certain circumstances, in places where community transmission of COVID-19 is high and/or physical distancing is not possible (e.g. on public transport, in shops or in other confined environments) then a fabric mask can be a useful barrier to prevent the spread of virus.

Fabric masks be purchased commercially or handmade, and are generally not standardised like medical masks. Fabric masks should:

  • Cover the nose, mouth, and chin
  • Be secured with elastic loops or ties
  • Include multiple layers
  • Be washable and reusable.

Sanitation
Protection against COVID-19 as well as other transmissible diseases requires enhanced sanitation processes. Intrepid will take the following measures:

  • Require all suppliers to detail their cleaning and sanitation protocols
  • Audit/monitor all suppliers on their cleanliness and sanitation.
  • All cleaning and disinfecting products must be approved by health authorities (e.g. WHO).
Accomodation
  • All rooms must be thoroughly cleaned between guests with all high touch surfaces in shared areas regularly cleaned and disinfected.
  • Hand sanitizer should be available in public areas.
  • There must be a process in place for customers to escalate any concerns regarding hygiene or sanitation.
  • Staff must be trained and able to answer questions regarding safety protocols in place.
Camping
  • All tents must be thoroughly cleaned and disinfected between use.
  • If staying at a campground, ensure all bathrooms are well stocked with hand soap and paper towels. If the area is remote, with limited facilities and/or minimal staffing, then customers should be informed to bring their own hygiene equipment.
Transport
  • All mini buses, transfers, charters, overland trucks must be thoroughly cleaned between guests with all high touch surfaces in shared areas regularly cleaned and disinfected.
  • Hand sanitizer should be made available
  • Close top bins with bin liners should be available on board and disposed of at every stop
Restaurants
  • Must be thoroughly cleaned at the end of each day
  • Tables and chairs must be disinfected after each guest use
  • Avoid buffets where possible. If buffets are used, prevent customers from handling food and operating machines (e.g. self-serve coffee stations)
  • Either disinfect shared use objects (e.g. table salt) between guest use. Where possible, Intrepid will try to source safe alternatives to single serve packaging.
  • Staff must be trained and able to answer questions regarding safety protocols in place.
  • Preferred: Provide hand sanitizer to guests at the door before entry
Activities
  • All equipment must be thoroughly cleaned and disinfected between guest us
  • Staff must be trained and able to answer questions regarding safety protocols in place.
Contactless/low touch
Limiting the number of surfaces touched by large numbers of people helps prevent the spread of disease. Therefore, it is important to proactively move towards contactless or low touch solutions for travel. Intrepid will:
  • Prioritise contactless/low touch as a key feature when sourcing new tech or solutions.
Brand Material
  • Remove any paperwork required on the ground (e.g. signing forms, feedback cards)
  • If details must be entered using a shared device (e.g. insurance details), then it must be disinfected between each customer. Preference is to move entirely to digital solutions.
Contracting
  • Accommodation should provide online check in (no paperwork)
  • Contactless keys (e.g. QR codes)
  • Contactless tech (e.g. lights)
  • Online ticketing for attractions and transport
  • Online payment

Physical Distancing
Physical distancing is important in the preventing the spread of COVID-19 as it can be transmitted via droplets sprayed when coughing, sneezing, singing, yelling etc…
Intrepid will take the following measures:

  • Require all suppliers to detail their physical distancing protocols
  • Follow local regulation and advice on the need for physical distancing.
Accommodation Intrepid operates product that is based on twin share accommodation and allows single travellers the chance to share accommodation with a stranger.
We will continue to offer this as an option. Single supplements are available for single travellers who do not wish to share a room. We will work closely with accommodation suppliers to ensure increased availability of single rooms.

Camping
  • Consider whether it is appropriate to offer single tents for solo travellers as customers will be much closer together then in a traditional room.
  • Consider whether staggering meal times may reduce the number of people sharing a dining tent.
Transport
Intrepid will consider the following factors when designing or amending transport options on trips.
  • Local laws or requirements regarding physical distancing on transport
  • Hygiene protocols of the transport provider
  • Level of active community transmission in the destination
Possible risks include:
  • Using designated seating on transport. Customers have assigned seats throughout the trip.
  • If trip is longer than 15 minutes and air conditioning is available, it must be set to external airflow rather than to recirculation or windows should be opened for the duration of the trip.
  • Designing or amending itineraries to reduce the duration of travel.
  • Increasing the size of the vehicle, using multiple vehicles.
In Public
  • Educate all leaders, crew, staff and customers to maintain a 1.5m distance wherever practical in public (e.g. queueing at a museum).
  • Proactively design product to avoid crowds by visiting attractions at off-peak times.
  • Proactively design product to avoid crowds on public transport or at airports where practical.
Restaurants
  • Follow local regulations on table spacing and guest seating in restaurants. Wherever possible, try to ensure groups are sitting at their own table without strangers in restaurants.
  • Proactively design product that focuses on experiences that assist with physical distancing (e.g. picnics over crowded marketplaces) if relevant for that destination.
Health Screening & Tracking
Screening for COVID-19 helps isolate anyone with COVID-19 symptoms and stops the spread of disease. It is likely to become more common for future travellers.

Pre-Departure (Brand Material)
Customers should be informed as part of ‘Essential Trip Information (ETIs) or other similar trip notes if their trip is likely to include any of the following:
  • Testing for COVID-19 before being able to pass through immigration and/or board planes.
  • Negative test results to be uploaded for visa purposes.
  • Thermal temperature checks in airports, train or bus stations, major hotels or attractions.
Pre-Departure (Customers)
Pre-departure, all customers are required to fill out an online questionnaire (“self- declaration/assessment” form) to identify any high-risk customers before travel.

Extra qualifiers will be included to address customers with symptoms that can be contributed to pre-existing conditions (e.g. breathlessness to asthma).

Customers answering YES to any question should be removed from the departure and appropriate arrangements made.

COVID-19 Testing
Intrepid will not require a negative COVID-19 test as proof of health from customers or leaders at this stage unless it is required by local law or regulations.

This is partially due to the lack of availability of testing for people with no symptoms in many parts of the world and may change in due course.

On Trip
  • Ask customers, leaders, crew and staff to monitor their own health
  • Display appropriate signage on COVID-19 symptoms
  • Educate leaders, crew and staff on how to identify COVID-19 symptoms
  • Describe COVID-19 symptoms in group meetings
Removal of customers, leaders, crew
If customers, leaders or crew show symptoms of COVID-19 and are either unable to or unwilling to be tested, Intrepid reserves the right to remove them from our trips to prevent any risk to others.

Flexible Booking Conditions
Customers will be supported by flexible booking conditions to stay home if unwell or displaying symptoms

Flexible Work Conditions
Intrepid will support leaders and crew to stay home rather than lead a trip if they are unwell or displaying symptoms. Schedules will need to be created with back up availability of leaders/crew.

Data Collection & Health Tracking
Intrepid will assist government health departments in tracking and tracing any customers, staff, leaders, crew or suppliers at risk of contracting COVID-19 via exposure to a known case and/or outbreak by providing relevant details in line with privacy laws and regulations.

COVID Tracking apps
Intrepid strongly recommends that customers and staff download COVID tracking apps (e.g. COVIDSafe in Australia, StayHomeSafe in Hong Kong) to assist in reducing the spread of disease within their communities.


Traveling with Peace of Mind
Our commitment never wavers – to earn your trust by always doing the right thing. As we explore the world together again, this will be more important than ever as we adapt to living and traveling in the presence of COVID-19.

Tauck is 95-years young this year, and our ability to weather many storms over the decades is a result of our values and beliefs – as a family and as a family-owned and led company. In addition to the guiding light of these values, our extensive experience, local knowledge and global support network help to ensure your safety on every Tauck journey. Building upon our bedrock of award-winning guest care, we have worked tirelessly to prepare for your return following the COVID-19 hiatus in travel. With guidance from leading experts, including the CDC and WHO, together with our internal Global Response Team and, most importantly, with feedback from thousands of our guests, we have redefined how we will conduct our experiences as we resume travel.

Tauck is Prepared for the Unexpected
For decades, Tauck has operated in over 70 countries in all 7 continents. Over this time, our staff and network of supplier partners have always been there to support our guests and team on the road. Our guests travel with a comprehensive, built-in support system that starts with the care and local knowledge of our Tauck Directors and extends to our network of partners around the world, including hoteliers and transportation companies.

At the core of our ability to quickly and effectively respond to the unexpected is our Global Response Team - a group of over 50 employees across all departments who stand ready to spring into action around the world. This team has plenty of experience, from weather events, high and low water on rivers, earthquakes, volcanic ash, civil unrest and work stoppages. They have also dealt with past virus outbreaks including the SARS and Zika viruses.

The Tauck Travel Well Pledge
Before we operate tours and cruises, all Tauck employees, our supplier partners and our guests will take Tauck’s Travel Well Pledge.

As a company, we will follow our enhanced protocols with diligence and rigor; review them frequently as the landscape changes and always make common-sense decisions grounded in purpose and pride. We embrace these new and necessary measures to combat COVID-19 and will do our very best to provide the Tauck care we have been honored to deliver for 95 years.

OUR NEW HEALTH & SAFETY PROTOCOLS
Consistent with our commitment to the well-being of our guests, we are implementing enhanced health and safety protocols. These protocols may vary by geographic regions and will certainly evolve over time, as science and society respond to new realities:

Tauck Staff
Prior to interacting with guests, each member of Tauck’s field staff is trained in enhanced protocols and participates in a personal health screening.

Once on tour, our Tauck Directors and supporting staff are responsible for maintaining these protocols with a special focus on cleanliness and physical distancing. They will relay critical information regarding requirements, advise when protocols are mandatory – such as wearing a face covering in group settings – and help facilitate guest care through communication with appropriate parties should a guest become ill on tour. All Tauck staff will adhere to the same requirements.

Guest Responsibility
When joining a Tauck journey, every guest is responsible for their own health and, in turn, the protection of their fellow travelers, the Tauck staff, our suppliers and the places we visit. Guests will pledge to follow the direction of the Tauck staff and adhere to health and safety protocols.

Guests are expected to wear face coverings in all group settings, to wash their hands frequently and to adhere to supplier and government regulations. While supplies of face coverings, gloves, and hand sanitizer will be available, guests are asked to bring such personal items for their own comfort.

Small is BIG
For many years, Tauck has emphasized and invested in more choices of activities, resulting in smaller groups for activities like sightseeing and events. This is consistent with our mantra that “Small is Big” – small groups and smaller ships with fewer guests.

We initially focused on these elements to improve the guest experience. Yet today they take on an additional dimension; small group experiences and more personal space are critical in providing the peace of mind our guests expect. Accordingly, we are offering even more small group experiences and limiting guest numbers across all of our journeys.

We have been working diligently with our partners to be prepared to welcome you back when the time is right.
Tauck has worked meticulously with our global supplier partners to plan for every itinerary following the hiatus in travel. All partners, whether they be a hotel, museum, small ship/riverboat, restaurant or other partner, have been thoughtful about how to provide a Tauck experience in this environment.

And while it's impossible to list all of the enhanced health and safety protocols for the hundreds of Tauck partners across the globe, we would like to share a representative sample of what you can expect:

Hotels
Our hotel partners all have world-class health and safety protocols. However, these guidelines may vary depending on local situations and regulations. Here are some typical examples:

  • Upon-arrival, health questionnaires and temperature checks may be required. Some hotels may even require daily temperature scans.
  • Social distancing may be required in public areas, bars and restaurants.
  • High-touch areas such as railings, door handles and elevators will undergo enhanced cleaning.
  • In-room measures may include removal of tent cards and magazines. Common use items, such as coffee makers and minibar amenities may be on demand.
  • High-touch areas, such as light switches, thermostats, remote controls and door handles will be subject to enhanced and frequent cleaning.
  • Guests will have the option to determine housekeeping frequency.
  • All hotel staff will undergo daily health screenings.

Ships and Riverboats
We have worked closely with our cruise partners to ensure the best possible health and safety protocols and to ensure the care and service you expect from Tauck:

  • Guests on cruises and river journeys will be required to complete a health questionnaire and will undergo a temperature check prior to boarding. In some instances, our ship partners will conduct daily temperature checks.
  • Face coverings and physical distancing will be required in most public spaces for guests and crew alike.
  • Meals may be offered at staggered times and self-serve buffets will be eliminated.
  • In-cabin measures include removing common use items. Coffee makers, minibar amenities and housekeeping will be on demand at guest discretion.
  • Ship staff will undergo daily health screenings.
  • All vessels will have medical staff onboard.

Sightseeing and Local Activities
Many of our experiences are exclusive and/or private and that’s important in taking care of you. Whether it be a guided tour, a visit to an iconic museum or private home, a musical performance, or any other special Tauck activities, we are applying the same rigor to health and safety protocols:

  • Tauck listening devices will be sanitized thoroughly and frequently.
  • Sightseeing is being adjusted to ensure proper physical distancing.
  • Admission times at venues may be altered to ensure no crowding.
  • Paper tickets, handouts and the like may be eliminated.

Dining
Tauck has always been known for a la carte dining; having more freedom to decide when and with whom to dine now has more value than ever. Additionally, our partners whether they be hotels, ships, special venues or restaurants, are raising their already rigorous hygienic standards. Here are some examples:

  • Waitstaff will likely be wearing face coverings and gloves.
  • Seating will be adjusted to accommodate physical distancing.
  • Self-serve buffets will be eliminated. Common use menus will no longer be used unless sanitized.

On-Tour Transportation
Keeping on-tour transportation safe is a major focus of our team who has worked with hundreds of partners to ensure continuity in health and safety protocols:

  • On motorcoaches and other on-tour ground transportation, such as airport transfers, guest should expect physical distancing and will be required to wear face coverings.
  • Prior to each trip, our motorcoaches, vans, airport transfer vehicles and on-tour aircraft will undergo a deep sanitizing process.
  • Luggage may also be sanitized at each movement.
  • Drivers will wear gloves and face coverings during all guest-facing interactions.
  • Drivers will frequently clean handrails, door handles, arm rests, tables, seats, air conditioning/HVAC units, restrooms and overhead storage areas.

Our Supplier Partners are ready for you
Tauck is proud to have worked closely with our partners around the world, many of them for decades, to deliver the quality, comfort and safety you expect. Whether it be hotels and resorts, riverboats and small ships, restaurants, event venues or transportation companies, their meticulous health and safety protocols reflect their leadership and well-earned respect in the travel industry. The following are some select health and safety protocols. We will update these on a regular basis.

In addition to our supplier partners, we have also been actively engaged with global travel organizations to standardize health and safety protocols throughout the travel industry. TourCare is one example:

TourCare are health and sanitation guidelines developed by the tour industry's major global associations: the United States Tour Operators Association (USTOA), The Canadian Association of Tour Operators (CATO) and the European Tourism Association (ETOA). Tauck, and our supplier partners, meet and exceed these guidelines that require members to adhere to the highest standards in the industry.


Trafalgar has introduced these enhanced hygiene protocols – for you and team members.

You can travel with Trafalgar and be assured that their team has put numerous new measures in place to elevate their hygiene standards and protocols. The well-being of guests and team has always been, and always will be, their primary concern.

In this new, fast changing Covid-19 era, Trafalgar is doing all they can to adapt to new requirements and expectations. Here are some important new steps and procedures that they have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the peace of mind when you are traveling during these new times.

Expertly Trained Travel Directors

Travel Director training equips them with enhanced hygiene and physical distancing procedures. During your trip, they will operate with a duty of care and monitor the hygiene etiquette of the guests, reacting and advising as needed, to ensure high standards are maintained. Before you travel, Trafalgar will also keep you well informed about new protocols required in these areas, and ask that you cooperate with and heed the advice and direction of Travel Directors while on your trip. The Travel Directors have preventative measures in place to try and ensure your well-being and in the event that any unexpected issues arise on trip, they will activate additional protocols.

Stringent On-the-Road Protocols

The customized luxury coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, Trafalgar have taken additional measures to elevate hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations. The Driver training provides them with the latest hygiene protocols. They will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis. All the guests are asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for your use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable, as these will be required to be worn in public in some countries. Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be available for guest distribution on all trips.

A Full Team of Support 24/7

It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, the operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.

Physical Distancing

Adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels and restaurants you’ll enjoy on your trip have been vetted to ensure they adhere to physical distancing and hygiene guidelines.

Trusted Partners, Exceptional Standards

Trafalgar is very selective in who they work with and choose to only use hotels, restaurants, ground handlers and venues that take the well-being of the guests as seriously as Trafalgar does and agrees to meet expected guidelines and specifications. Trafalgar only works with establishments that they are confident will consistently adhere to their high standards.

Always in the Know

As part of The Travel Corporation (TTC) , Trafalgar is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of the partners on the ground in each destination. Also, rest assured that during your trip, the teams work to ensure the supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.


Better Business Bureau

AffordableTours.com is a proud recipient of the Better Business Bureau (BBB) awards 2006-2020 with A+ Rating.

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