Protection against COVID-19 as well as other transmissible diseases requires enhanced protocols in hygiene and sanitation. We will put in place additional measures, in line with government health advice and with global health authorities (including the WHO and CDC) to ensure that we maintain the highest standards of cleanliness and hygiene.

Hand Hygiene
Handwashing is one of the most important safety measures to prevent the spread of disease. Intrepid will actively reinforce its importance by:

• Implementing a handwashing policy that dictates when, how often and for how long all staff, leaders and crew must wash their hands on-trip.
• Promote the importance of hand hygiene to customers through signage and online customer material.
• Contract suppliers that have hand hygiene protocols in place
• Contract suppliers that provide hand sanitizer in public places (where applicable)
• Educate staff, leaders, crew and suppliers on the importance of hand hygiene via training.

Respiratory Hygiene
Practicing good respiratory hygiene prevents the spread of disease by reducing the number of droplets in the air when you sneeze or cough. Intrepid will:

• Actively reinforce its importance to customers through signage and online customer material.
• Educate staff, leaders, crew and suppliers on the importance of respiratory hygiene via training.
• Contract suppliers who have respiratory hygiene protocols in place.

Masks
In addition, in areas with high community transmission and/or places that are difficult to maintain physical distancing, we recommend the the following at-risk people also wear them. Intrepid follows the advice of the World Health Organisation (WHO) that masks should only be used as part of a comprehensive prevention strategy and that the use of a mask alone is not sufficient to prevent the spread of COVID-19. Physical distancing, hand hygiene and respiratory hygiene must also form part of the strategy.

Medical/Surgical Masks
On our trips, regardless of destination, the following people must wear medical/surgical masks:

• Anyone who develops symptoms of COVID-19 regardless of whether or not they have been tested yet.
• People caring for people with suspected or confirmed COVID-19 cases (outside of hospitals/clinics).

In addition, in areas with high community transmission and/or places that are difficult to maintain physical distancing, we recommend the the following at-risk people also wear them.

• People over 60
• People with underlying health conditions

• Provide medical/surgical masks as part of the First Aid Kits carried by leaders.
• Educate leaders, crew, staff and customers on the correct method to wear, handle and dispose of a mask.
• Require all customers, leaders and staff to comply with any local regulations or requirements that require the use of a mask in public or in certain places

Fabric Masks
Intrepid follows the advice of the World Health Organisation (WHO) that it is not necessary for the public to wear fabric masks generally.

However in certain circumstances, in places where community transmission of COVID-19 is high and/or physical distancing is not possible (e.g. on public transport, in shops or in other confined environments) then a fabric mask can be a useful barrier to prevent the spread of virus.

Fabric masks be purchased commercially or handmade, and are generally not standardised like medical masks. Fabric masks should:

• Cover the nose, mouth, and chin
• Be secured with elastic loops or ties
• Include multiple layers
• Be washable and reusable.

Sanitation
Protection against COVID-19 as well as other transmissible diseases requires enhanced sanitation processes. Intrepid will take the following measures:

• Require all suppliers to detail their cleaning and sanitation protocols
• Audit/monitor all suppliers on their cleanliness and sanitation.
• All cleaning and disinfecting products must be approved by health authorities (e.g. WHO).

• All rooms must be thoroughly cleaned between guests with all high touch surfaces in shared areas regularly cleaned and disinfected.
• Hand sanitizer should be available in public areas.
• There must be a process in place for customers to escalate any concerns regarding hygiene or sanitation.
• Staff must be trained and able to answer questions regarding safety protocols in place.

• All tents must be thoroughly cleaned and disinfected between use.
• If staying at a campground, ensure all bathrooms are well stocked with hand soap and paper towels. If the area is remote, with limited facilities and/or minimal staffing, then customers should be informed to bring their own hygiene equipment.

• All mini buses, transfers, charters, overland trucks must be thoroughly cleaned between guests with all high touch surfaces in shared areas regularly cleaned and disinfected.
• Hand sanitizer should be made available
• Close top bins with bin liners should be available on board and disposed of at every stop

• Must be thoroughly cleaned at the end of each day
• Tables and chairs must be disinfected after each guest use
• Avoid buffets where possible. If buffets are used, prevent customers from handling food and operating machines (e.g. self-serve coffee stations)
• Either disinfect shared use objects (e.g. table salt) between guest use. Where possible, Intrepid will try to source safe alternatives to single serve packaging.
• Staff must be trained and able to answer questions regarding safety protocols in place.
• Preferred: Provide hand sanitizer to guests at the door before entry

• All equipment must be thoroughly cleaned and disinfected between guest us
• Staff must be trained and able to answer questions regarding safety protocols in place.

• Prioritise contactless/low touch as a key feature when sourcing new tech or solutions.

• Remove any paperwork required on the ground (e.g. signing forms, feedback cards)
• If details must be entered using a shared device (e.g. insurance details), then it must be disinfected between each customer. Preference is to move entirely to digital solutions.

• Accommodation should provide online check in (no paperwork)
• Contactless keys (e.g. QR codes)
• Contactless tech (e.g. lights)
• Online ticketing for attractions and transport
• Online payment

Physical Distancing
Physical distancing is important in the preventing the spread of COVID-19 as it can be transmitted via droplets sprayed when coughing, sneezing, singing, yelling etc…
Intrepid will take the following measures:

• Require all suppliers to detail their physical distancing protocols
• Follow local regulation and advice on the need for physical distancing.

• Consider whether it is appropriate to offer single tents for solo travellers as customers will be much closer together then in a traditional room.
• Consider whether staggering meal times may reduce the number of people sharing a dining tent.

• Local laws or requirements regarding physical distancing on transport
• Hygiene protocols of the transport provider
• Level of active community transmission in the destination

• Using designated seating on transport. Customers have assigned seats throughout the trip.
• If trip is longer than 15 minutes and air conditioning is available, it must be set to external airflow rather than to recirculation or windows should be opened for the duration of the trip.
• Designing or amending itineraries to reduce the duration of travel.
• Increasing the size of the vehicle, using multiple vehicles.

• Educate all leaders, crew, staff and customers to maintain a 1.5m distance wherever practical in public (e.g. queueing at a museum).
• Proactively design product to avoid crowds by visiting attractions at off-peak times.
• Proactively design product to avoid crowds on public transport or at airports where practical.

• Follow local regulations on table spacing and guest seating in restaurants. Wherever possible, try to ensure groups are sitting at their own table without strangers in restaurants.
• Proactively design product that focuses on experiences that assist with physical distancing (e.g. picnics over crowded marketplaces) if relevant for that destination.

• Testing for COVID-19 before being able to pass through immigration and/or board planes.
• Negative test results to be uploaded for visa purposes.
• Thermal temperature checks in airports, train or bus stations, major hotels or attractions.

• Ask customers, leaders, crew and staff to monitor their own health
• Display appropriate signage on COVID-19 symptoms
• Educate leaders, crew and staff on how to identify COVID-19 symptoms
• Describe COVID-19 symptoms in group meetings