We were Elite and Concierge class. However, our dining arrangements were all messed up. Instead of early fixed seating at a table of 2 to a maximum of 6, near a window if possible, we were assigned late anytime seating. I spent over an hour trying to correct that on my first day aboard the ship. The second day we were assigned early seating, but were at a table for 10, center of the dining room, very noisy place. Also a horribly behaved child was next to us. Again, I spent a lot of time trying to correct it, this time going through the concierge. At last we had an ok table, but no one checked about foods I might be allergic to. I've never had my dining preferences so messed up. It was a terrible...and lasting...first impression. In addition, in the buffet, food was poorly marked. I have a lot of food allergies. I frequently didn't know what was in foods and came off the ship with a lot of rashes and not in great shape. I was glad it was only a week cruise. On another note, the entertainment onboard was only average, the benefits of having elite status were more limited than usual.... I have 3 future cruises already booked. I hope the others better live up to past experiences.
good services-nice ship-very good staff-
The Australia/New Zealand cruise we experienced could be provided from two perspectives - pro and con Pro - Both countries are breathtakenly beautiful. The people are friendly and always helpful. They are true in their reactions to visitor - no fake friendliness and useles words. They are eager to tell you all about their countries when you ask. Since they speak English so traveling and shopping are worries free. Con - Our 3-day stay in Australia Sydney was full of experience. Just like any other big city so there is not unique in what we saw. New Zealand are eager to show you their cultrue and history but not doing enough in providing convenient facilities to accommodate visitors. Most site we went, there were only two or two toilettes in Restroom so the line is long., long, long. You must have a good blatter to visit that country. May be they will provide more as years go by.
We booked the above cruise with AmberDee and I was so happy with her and your staff while booking this trip. We did use Celebrity Cruise lines at our request and thought it was average at best. We have been on 9 cruises but only one with Celebrity and thought it was very average at best. We loved the itinerary in Alaska and Victoria. We were disappointed with some aspects of our cruise. The service was great in some cases and below average in others. The food was disappointing after hearing from Celebrity website that they were the best at sea. This was our decision to use celebrity not Affordable Tours.
Marcie our agent did great job explaining and descriptions of cruise. My first time cruise and I will recommend to everyone such positive experience I had. Celebrty Soltise was great. Food was excellent and on board service was great.
We enjoyed this cruise very much and will recommend it to our friends
I was extremely annoyed by the service we received in the dining room. We were set for the 8:30 seating which we were told could be changed when we got on board. The gentleman scheduling the seating was rude when we tried to change to open seating; when we did get a seat we were taken to a table with a marble divide beside us and no table companions (we wanted to share a table, that is part of our cruise experience). We were taken to the same table a few nights later and refused to be stuck there again. I repeated that we wanted to share a table and he agreed that we had said that previously so why did he proceed to seat us alone and away from others. We normally eat frequently in the dining room but this trip we did not. We also found a lack of variety in the meal options. In the cafe we found that most of the food had spices on them which we cannot handle, health wise so our choices became monotonous. We also feel that cutting out Milford Sound, Dusty Sound, etc. could have been handled in such a way that we might have been able to see a bit of the outer sound. This is our opinion and obviously don't know/understand all that was involved in the Captain's decision. There were a number of days were we felt the ship should have been able to stay in port a little longer, again we don't know all the in's and outs of these decisions.
This was one of the best cruises we have ever taken. Celebrity was at the top of their game for this one.
great cruise for the whole family
We loved our cruise to Alaska on the Celebrity Solstice. Our tour agent did a great job booking us with great accommodations.
Great all around service on the Celebrity Solstice! We had a wonderful time!
We are big fans of Celebrity Cruises
We cruised with our family who had the adjoining stateroom. We were worried that the 4 of them would be cramped, but with the configuration of the room with a bunk bed which folded back up to the ceiling it was excellent. Another family I spoke to were very cramped as the tour operator had booked them into a stateroom with just a pull out bed which made it so they couldn't walk out to the balcony.
We're very satisfied. Our granddaughter was so thrilled with the trip. It was perfect!
Great services by Celebrity cruise crews. Will be customer for life.
The Cruise was wonderful. The production entertainment was Great and the guest entertainers were equally as good. Celebrity is the Best!!!! Thank you very much.
This was my 1st cruise and it was perfect! I thank you for the memorable experience.