Celestyal Cruises

Top Reasons To Choose Celestyal Cruises

• Authentic Greek Experience: Celestyal Cruises offers the only genuine Greek cruising experience, including passionate hospitality, intricate local knowledge, and the spirit of adventure.
• Award-Winning: With over 60 wins in 7 years, Celestyal Cruises has received recognition and awards for excellence in the industry, including "Best Company for Short Sea/Mini Cruises" at the 2022 British Travel Awards.
• Giving Back to the Community: Celestyal Cruises takes pride in launching programs in education, welfare, and youth entrepreneurship, making sustainability commitments, and pioneering ethical business practices.
• Certified for Consistent Quality: All office and ship management operations, from crew to hotel to technical, are certified by DNV, the biggest and most respected rating agency in the marine industry, ensuring consistent quality and service.
• Signature at Sea: Celestyal's medium-sized ships can visit ports that larger vessels cannot access, allowing the company to offer unique smaller and almost undiscovered destinations in their itineraries.
• Unique Ships: Celestyal Olympia is an elegant ship that reflects and celebrates Greek heritage, tradition, and culture, while Celestyal Crystal is known as the "Gem of the High Seas" for delivering the very best in traditional Mediterranean hospitality.
• Inclusive Experience: Celestyal offers an inclusive experience with complimentary dining, select drinks with meals, an $80 shore excursion discount, vibrant entertainment, and port charges and gratuities included in the fare.
• Expertly Crafted Dining: Local chefs prepare three meals a day, offering freshly made traditional recipes and local cuisine. Guests with dietary restrictions can enjoy customized meals.
• Vibrant Entertainment: Celestyal offers an immersive experience that highlights Mediterranean culture with activities like Greek dancing lessons, panoramic horizon bar views, and the color and magic of Cirque Fantastic.
• Daily Onboard Activities: In addition to onshore excursions, Celestyal's ships are packed with activities and onboard entertainment to suit all types of travelers, including retail therapy, onboard casino, and nightly entertainment.
• Port Expenses and Gratuities Included: With all charges, port expenses, and gratuities included in the fare, guests can relax and enjoy their cruise without additional fees.
• Flexible Fares: Celestyal's new fares - Inclusive and Enhance - offer guests flexibility and value by listening to what they want most from their experience to give them a sense of the occasion.
• Deep-Rooted Connection to Greece: Celestyal's expert knowledge of every destination, authentic recipe, and warm hospitality is unmatched, providing a deep- rooted connection to Greece and the Eastern Mediterranean that guests will remember for a lifetime.

Frequently Asked Questions About Celestyal Cruises

• What is the history of Celestyal Cruises?

  Celestyal Cruises was founded in 2014 as a joint venture between Louis Group, a Cyprus- based tourism and hospitality organization, and All Leisure Group, a UK-based cruise operator. The company has since grown to become a leading cruise line in the Greek Islands and the Eastern Mediterranean.

• What sets Celestyal Cruises apart from other cruise lines?

  Celestyal Cruises offers the only genuine Greek cruising experience, providing passionate hospitality, intricate local knowledge, and a life-affirming spirit of adventure. The company has won over 60 awards in seven years, including recognition for its itinerary and commitment to the East Mediterranean region.

• What destinations does Celestyal Cruises travel to?

  Celestyal Cruises specializes in cruising the Greek Islands and the Eastern Mediterranean, offering a range of itineraries that include lesser-known ports of call. The company's ships are medium-sized, allowing them to access smaller and more unique destinations that larger vessels cannot.

• What are some of the onboard amenities offered by Celestyal Cruises?

  Celestyal Cruises offers complimentary dining, drinks with meals, and vibrant entertainment. The company also provides daily onboard activities, such as dance lessons, retail therapy at onboard shops, and even an onboard casino. Additionally, all charges, port expenses, and gratuities are included in the fares.

• What is included in the Inclusive Cruise Fare offered by Celestyal Cruises?

  The Inclusive Cruise Fare includes complimentary dining, drinks with meals, gratuities, and pre- bookable shore excursion discounts. This fare is designed to give guests the perfect start to their voyage and represents the best way to enjoy a wide range of what the company has to offer while still providing freedom of choice. Guests can also choose to upgrade their experience as they go.

• What is included in the Enhanced Cruise Fare offered by Celestyal Cruises?

  What is included in the Enhanced Cruise Fare offered by Celestyal Cruises?

• What is the 'Journey to Knowledge' program offered by Celestyal Cruises?

  The 'Journey to Knowledge' program is one of the initiatives launched by Celestyal Cruises to give back to the community. The program brings interactive exhibits from the Heraklion Museum in Athens to remote areas on the Greek Islands, providing an opportunity for students to learn and engage with local culture and history. Since 2015, Celestyal Cruises has worked with around 2000 students from Milos, Patmos, Samos, and Ios.

• How are the quality of Celestyal Cruises' office and ship management operations rated?

  All of Celestyal Cruises' office and ship management operations, from crew to hotel to technical, are certified by DNV, the biggest and most respected rating agency in the marine industry. The company is rated in accordance with ISO 9001/14001 standards, which relates to quality and the environment.

• What are some of the ways that Celestyal Cruises is committed to sustainability?

  Celestyal Cruises is committed to making sustainability a priority, from implementing green technologies on its ships to reducing waste and carbon emissions. The company has also launched programs in education, welfare, and youth entrepreneurship to give back to the community. Celestyal Cruises is dedicated to pioneering ethical business practices and being a responsible corporate citizen.

Minimum Age Policy on Celestyal Cruises

To sail with Celestyal, you must be at least 18 years old to travel without an adult. If you are under the limited required age, an adult will need to complete a release form and will be considered responsible for you during the cruise.

Travel Protection Options on Celestyal Cruises

Celestyal recommends that you purchase travel insurance to cover any unforeseen matters such as illness, hospital fees, repatriation costs, damaged luggage or loss of personal items etc. 

Dining on Celestyal Cruises

Selection of international/Mediterranean dishes with Greek Gastronomy Twist. There’s nothing quite like it. And you won’t need to wait for your feet to touch land before dining on some of the best that Greece has to offer. Aboard your Celestyal cruise, our freshly prepared complimentary meals take the best bits of local cuisine and bring them right to your table. Our people know Greece as their home - let them give you an authentic taste of it, for every meal of the day. World-renowned American-Greek chef Diane Kochilas has designed an exclusive Speciality menu drawing on all the unique tastes of the Greek islands - be sure not to miss her daily signature dish on the dinner menu.

Tipping Policy on Celestyal Cruises

When you sail with Celestyal, all your port fees, service charges, and gratuities are included with the cost of your ticket.

Payments / Refunds on on Celestyal Cruises

Payments
Customer requests a booking when the Customer makes a reservation on the Website by completing the electronic booking form and pays USD$300 deposit of the total amount of the fare (the “Deposit”) by submitting the Customer credit card details and authorizing payment from the Customer credit card. By doing this the Customer warrants that the Customer has read and understood the information and the terms and conditions displayed on the Website and accept that the Customer’s contract (including every person appearing on the booking) is governed by these booking Terms and Conditions and the Carrier’s Conditions of Carriage. The Customer will be deemed to accept the booking on behalf of himself/herself and the persons whose names appear on the electronic booking form. The Contract is concluded once the Deposit is received and accepted by the Company. The Contract is evidenced by the invoice confirming the cruise booked.

Refunds
Cancellation fees for individual bookings (cancellation policy applies on the Fare only):

• 90 days - No charge/Full Refund
• 89-30 days - Loss of deposit amount
• 29 days or less - No refund except for port and service charges

The Customer has the right to cancel the holiday contract before the start of the holiday without paying any cancellation fee in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the holiday, In such circumstances the Customer shall be entitled to a full refund or any payments made for the holiday, but shall not be entitled to additional compensation.

Smoking Policy on Celestyal Cruises

Smoking is prohibited in all of the ship’s interior spaces, including your stateroom; designated smoking areas are available on the open decks – please follow and adhere to the relevant signage; do not throw cigarettes or cigars over the side of the ship.