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Payments & Refunds

Deposit, Final Payment, Cancellations, and Refund Policies


Payments & Refunds

In order to reserve your cabin and lock your price, you will be required to place a deposit. Cruise lines will require you to pay either a flat rate or a percentage of your cruise fare. Once a deposit has been secured, you can pay the remaining balance until the final payment date which can be 45 to 120 days before sailing. Cancellation and refund policies vary by cruise lines, with penalties increasing as the sailing date approaches. See below each of our cruise line's payment and refund policies:


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Azamara Cruises


Payments to your stateroom is reserved once a depost has been received. Deposits are due within 7 business days after you book your voyage and will be confirmed once Azamara receives payment. To keep you reservation, Azamara must receive payment of the remaining balance 120 day prior to the sail date. 

Refunds
will be made directly to you rcredit card if booked through Azamara or your travel agent. Azamara will not be held responsible for refndds that your travel agent fails to refund. Some travel agencies may also impose their own charges associated with the vacation. Any fees that is imposed by a travel agent won't be included in a refund from Azamara.

Cancellation 
charges are based on double occupancy. The policies shown in the table below are for the United States and Canada only. Please contact your travel advisor if you reside in a different country. 

Cancellation Policy
Before 121 Days - $75 per person
120-91 days - 25%
90-61 days - 50%
60-31 days - 75%
30 days or less - 100%

The cancellation charge policies above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Azamara Cruises for further details. 

Requirements Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.


Carnival Cruises


Cruise Duration Deposit Amount Final Payment Penalty = Deposit Penalty = Deposit or 50% of Total Fare, whichever is greater Penalty = Deposit or 75% of Total Fare, whichever is greater Penalty = 100%
    Days Prior Days Prior Days Prior Days Prior Days Prior
2-3 Days $100 75 75-56 55-30 29-15 14 Days or less
4-5 days $150 75 75-56 55-30 29-15 14 days or less
6-9 says $250 90 90-56 55-30 29-15 14 days or less
10+ days/Alaska & Europe $400 90 90-56 55-30 29-15 14 Days or less


Non-Refundable Deposit at time of booking: Cruise to Nowhere; Early Saver, Early Saver Last Call and Super Saver Non-Refundable Total Fare at time of booking: Pack & Go Total Fare is defined as cruise fare, air supplement, optional transfers and pre/post cruise vacation package. Single Occupancy: Reservation will require 200% of the per person deposit. The total deposit amount will never exceed the cruise fare.


Celebrity Cruises


Refunds of the Cruise Fare or CruiseTour Fare (including any applicable supplement charges) for cancellations by Passenger made prior to sailing or, with respect to CruiseTours cancellations made prior to the ?rst day of the CruiseTour shall be made in accordance with the following cancellation policy:

Non-Holiday Sailings
Days Prior to Departure
For 1 to 5 Night Cruises
Days Prior to Departure
For 6 Night or Longer Cruises
Cancellation Charge
60 days or more 75 days or more No charge
59 to 43 days 74 to 57 days Deposit amount less taxes and fees
42 to 29 days 56 to 29 days 50% of total price less taxes and fees
28 to15 days 28 to 15 days 75% of total price less taxes and fees
14 days or less 14 days or less No refund less taxes and fees
Holiday Sailings
Days Prior to Departure
For 1 to 5 Night Cruises
Days Prior to Departure
For 6 Night or Longer Cruises
Cancellation Charge
90 days or more 90 days or more No charge
89 to 64 days 89 to 64 days Deposit amount less taxes and fees
63 to 43 days 63 to 43 days 50% of total price less taxes and fees
42 to 15 days 42 to 22 days 75% of total price less taxes and fees
14 days or less 21 days or less No refund less taxes and fees

For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.

For Holiday Sailings, written noti?cation must be received at least 90 days prior to the departure date. Cancellation notices are effective when received by the Operator.

For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.


Celestyal Cruises


Payments
Customer requests a booking when the Customer makes a reservation on the Website by completing the electronic booking form and pays USD$300 deposit of the total amount of the fare (the “Deposit”) by submitting the Customer credit card details and authorizing payment from the Customer credit card. By doing this the Customer warrants that the Customer has read and understood the information and the terms and conditions displayed on the Website and accept that the Customer’s contract (including every person appearing on the booking) is governed by these booking Terms and Conditions and the Carrier’s Conditions of Carriage. The Customer will be deemed to accept the booking on behalf of himself/herself and the persons whose names appear on the electronic booking form. The Contract is concluded once the Deposit is received and accepted by the Company. The Contract is evidenced by the invoice confirming the cruise booked.

Refunds
Cancellation fees for individual bookings (cancellation policy applies on the Fare only):

  • 90 days - No charge/Full Refund
  • 89-30 days - Loss of deposit amount
  • 29 days or less - No refund except for port and service charges

The Customer has the right to cancel the holiday contract before the start of the holiday without paying any cancellation fee in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the holiday, In such circumstances the Customer shall be entitled to a full refund or any payments made for the holiday, but shall not be entitled to additional compensation.


Costa Cruises


Fares, charges, fees & taxes

Fares, charges, government fees and taxes are subject to change prior to receipt of payment in full. Fares are in U.S. dollars and are valid for U.S. and Canadian residents only. Unless otherwise noted, fares are per person, based on double occupancy of accommodations selected and subject to availability. Single occupancy may be available in select categories for 180% to 200% of applicable fare. Fares include ocean transportation, stateroom accommodation, all standard meals, entertainment and most activities on board the vessel. Fares do not include items of personal nature, such as spa treatments, salon services, photographs, telephone calls, faxes, internet access, gratuities, shore excursions, wines, liquor, beverages, laundry, butler service, or any other goods or services purchased on board the ship. 

Taxes in the United States: When ships are docked in ports in the United States, 20% is added to the price of drinks consumed on board.

Cancellation, refunds and charges

Except as otherwise provided in the Passage Ticket Contract or unless the Carrier gives the Guest written notice that other terms apply, if the Guest cancels the Contract for any reason, he or she will only be refunded the Cruise Fare, or a portion thereof paid depending upon the specific itinerary and when the Contract was canceled. Cancellations and requests for refund must be communicated to the Carrier by calling 1-800- GO-COSTA during operational hours. 

Cancellations of cruise reservations may be completed by contacting the Reservations Department at 1-800 Go Costa, (1-800- 462-6782) prior to the cruise departure date. Failure to arrive at the port of embarkation constitutes a “No Show.” A "No Show" results in cancellation charges of 100%. If a Guest anticipates a delay on the day of embarkation, the emergency number found in the Cruise Ticket must be contacted. Guests who are booked through a Travel Agent must contact their Agent if they wish to cancel. Cancellation charges, per person, will be assessed based on when cancellation notices are received by Costa. Please see below.

Note: Percentage amounts are based on total cruise fare (excluding government fees and taxes).

Cunard Cruises


Deposits
A 25% deposit is required within seven days of reservation or sooner, as specified by Cunard. Staterooms are subject to cancellation if required deposit amount is not received within the specified option period.

Balance of Payment
Full payment for all voyages must be received by Cunard no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within three days of the reservation or sooner, as specified by Cunard.

Methods of Payment

Only U.S. dollar payments are accepted via agency check, personal check, wire transfer, American Express, MasterCard, Visa, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest or by Cunard on behalf of guests, shall be paid by guest prior to debarkation.

Cancellation by Guests

All items are subject to cancellation fees, excluding the following items:
  • Government Fees and Taxes
  • Fuel Supplement
  • Shore and land excursions
  • Most special service items

Cancellation fees vary based on voyage length and time of cancellation. 'All Items' include voyage fare, ticketed air, pre-voyage and post-voyage hotel packages. Air deviation fees and Cunard Travel Care are not refundable. Fees are shown below for the 2009-2010 season:

2009-2010 Sailings - Less than 40 Days
(including World Cruise Segments/Liners)
Number of Days Before Sailing
Cancellation Fee
120 to 91 days None
90 to 61 days 25% of full fare
60 to 31 days 50% of full fare
30 to 15 days 75% of full fare
14 days or less, or non-appearance 100% of full fare

 

2009-2010 Sailings - 40 Days or Longer
(including World Cruise Segments/Liners)
Number of Days before Sailing
Cancellation Fee
120 to 91 days
25% of full fare
90 to 61 days
50% of full fare
60 days or less or non-appearance
100% of full fare

If air has been purchased, all refunds of total charges will be held until he air tickets have been returned to Cunard. Air-related Government Fees and Taxes will not be subject to a cancellation fee, provided that the air tickets are returned. Please refer to the Air Program section for further information.

When guests cancel a booking with ticketed air within the cancellation fee periods above, the refunds guests receive for ticketed air will not include the following:
  • Any air deviation fee paid
  • A service fee of $50/per person (for voyages in North America) or $75/person (for international voyages)
  • Any cancellation fees charged to Cunard by the airlines.
Refunds will occur after the airline cancellation fees have been assessed. In the event a paper air ticket was issued and the air tickets are not returned to Cunard, the value of the ticket or the add-on (whichever is greater) will be charged 100% regardless of which cancellation fee period the guest is in.

Note: Policies may vary for World Cruise voyages; see the applicable World Cruise Website for details.

Refunds
Before a determination regarding a refund can be made, all cruise and air documents must first be returned to: Cunard Line, 24303 Town Center Drive, Valencia, California 91355. Partial use of cruise, airfare, hotel and land extension does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Cunard.


Disney Cruises


Effective Sept.11, 2018, Disney Cruise Line is adjusting its Final payment and Cancellation Policy:

  • Final payment for all non-suite/non-concierge staterooms on Cruises 1-5 Nights will be due at 90 days prior to arrival and cancellation fees will begin at 89 days versus 74 days.
  • Final payment for all non-suite/non-concierge staterooms on Cruises 6 Nights or more will be due at 120 days prior to arrival and cancellation fees will begin at 119 days versus 89 days.
  • Specific final payment and cancellation policies have been eliminated for holiday sailings and sailings where the Embark and Debark is a non-U.S. port  

A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. For reservations confirmed in U.S. dollars, final payment in the form of a check or credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney Reward® Visa® Credit Card) must be received on the date determined at the time of booking. For reservations not confirmed in U.S. Dollars, acceptable forms of payment are Visa and MasterCard. Payment policy for group travel may vary. Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations. 

Cancellations may be made by telephone or in writing. Changes to the vacation commencement date or changes of Guest names will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the reservation is made through a Travel Agent. 
Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Disney Cruise LineVacation Protection Plan, which is administered by Aon Affinity and underwritten by Transamerica Casualty Insurance Company (www.disneycruise.com/VacationProtectionPlan). 

Premiums for the Disney Cruise Line Vacation Protection Plan must be paid by the final payment due date, and the Disney Cruise Line Vacation Protection Plan is not effective until final vacation payment is made.

Deposit

For all bookings which require a deposit, the amount due is 20% of the cruise fare (including the non-commissionable fare). This deposit policy applies to all stateroom Guests (including children under age 3).

The deposit requirement is for: All new Bookings, Bookings in which the sail date has changed, and Bookings that are reinstated.

Final Payment
To finalize your reservation, simply apply payment. Your full and final payment depends on the length of your cruise; the embark and debark port; if you are staying in a suite/concierge stateroom or a non-suite/non-concierge stateroom; and if you are sailing on a Holiday date:

Below is a review of the final payment due date and cancellation policy for all sailings and categories:

Cruises 1 to 5 Nights where embark or debark is a U.S. Port (Non Holiday Sailings)

Categories

Final Payment Due Date

Cancellation Fees

Non-Suites/Non-Concierge Staterooms

75 days prior to arrival

74-45 days - Deposit per Guest

44-30 days - 50% of vacation price

29-15 days - 75% of vacation price

14-0 days - 100% of vacation price

Holiday Sailings*: Cruises 1 to 5 Nights where embark or debark is a U.S. Port

Categories

Final Payment Due Date

Cancellation Fees

Non-Suites/Non-Concierge Staterooms

90 days prior to arrival

89-65 days - Deposit per Guest

64-43 days - 50% of vacation price

42-15 days - 75% of vacation price

14-0 days - 100% of vacation price

*Holiday Sailings are sailings that include Christmas Day, New Year's Day, Thanksgiving Day (U.S.) or July 4th.

Cruises 1 to 5 Nights where embark or debark is a U.S. Port

Categories

Final Payment Due Date

Cancellation Fees

Suites and Concierge Staterooms
Deposit is non-refundable

90 days prior to arrival

90 days+ - Deposit per Guest

89-56 days - 50% of vacation price

55-30 days - 75% of vacation price

29-0 days - 100% of vacation price

Cruises 6 to 9 Nights where embark or debark is a U.S. Port (Non Holiday Sailings)

Categories

Final Payment Due Date

Cancellation Fees

Non-Suites/Non-Concierge Staterooms

90 days prior to arrival

89-56 days - Deposit per Guest

55-30 days - 50% of vacation price

29-15 days - 75% of vacation price

14-0 days - 100% of vacation price

Holiday Sailings*: Cruises 6 to 9 Nights where embark or debark is a U.S. Port

Categories

Final Payment Due Date

Cancellation Fees

Non-Suites/Non-Concierge Staterooms

105 days prior to arrival

104-75 days - Deposit per Guest

74-43 days - 50% of vacation price

42-15 days - 75% of vacation price

14-0 days - 100% of vacation price

*Holiday Sailings are sailings that include Christmas Day, New Year's Day, Thanksgiving Day (U.S.) or July 4th.

Cruises 6 to 9 Nights where embark or debark is a U.S. Port

Categories

Final Payment Due Date

Cancellation Fees

Suites and Concierge Staterooms
Deposit is non-refundable

90 days prior to arrival

90 days+ - Deposit per Guest

89-56 days - 50% of vacation price

55-30 days - 75% of vacation price

29-0 days - 100% of vacation price

Cruises 10 Nights or More and Cruises Less than 10 Nights where Embark and Debark is non-U.S. Port

Categories

Final Payment Due Date

Cancellation Fees

Non-Suites/Non-Concierge Staterooms

120 days prior to arrival

119-56 days - Deposit per Guest

55-30 days - 50% of vacation price

29-15 days - 75% of vacation price

14-0 days - 100% of vacation price

Cruises 10 Nights or More and Cruises Less than 10 Nights where Embark and Debark is non-U.S. Port

Categories

Final Payment Due Date

Cancellation Fees

Suites and Concierge Staterooms
Deposit is non-refundable

150 days prior to arrival

90+ days - Deposit per Guest

89-56 days - 50% of vacation price

55-30 days - 75% of vacation price

29-0 days - 100% of vacation price

Categories with Restrictions: Reservations for Inside, Outside, or Verandah Categories with restrictions are non-refundable and non-transferable. 100% cruise cancellation fee applies from time of payment.

A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. For reservations confirmed in U.S. dollars, final payment in the form of a check or credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney's Visa® Credit Card) must be received on the date determined at the time of booking. For reservations not confirmed in U.S. Dollars, acceptable forms of payment are Visa® and MasterCard®. Payment policy for group travel may vary. Please contact your Travel Agent for complete details.

Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations.


If at least one flight departs/arrives at an airport outside North America, the entire flight itinerary will follow the "Any Flights Outside North America" policy.


Emerald Cruises


Booking Deposit. You must pay the deposit listed on the itinerary, minimum $500 per person for river cruises on Emerald Cruises ships; $750 per person for cruises on third party ships and yacht cruises (the “ Deposit”) at the time of booking your travel. Your Booking will be automatically cancelled if your deposit is not received by Emerald on or before the due date. Deposits are non-refundable and nontransferable, except as otherwise stated herein.

Final Payment. The balance of the Tour Price must be paid no later than 90 days prior to the tour departure date for river cruising; 120 days prior to the tour departure date for yacht cruising. Failure to pay the balance within the applicable number of days of the tour departure date will result in cancellation of your trip and loss of the deposit.

Bookings Within 90 days for river cruises and 120 Days for yacht cruises. If you place a booking with Emerald within these applicable periods, or within fewer days of your chosen departure date, full payment of the Tour Price is required before we can request and confirm your booking. If the tour is not able to be fully confirmed, then we will refund all funds paid to us, and Emerald will have no further obligations or liability to you in respect of your booking.

Late Booking Fee. A late booking fee of $50.00 per booking is payable on all bookings made within 21 days of tour departure.

Variation Fee. An administration fee of $50.00 is payable for each variation to your booking (except variation to the tour departure date, which will attract cancellation fees, as set out below). Emerald may choose to accept or reject your request for variation in its sole discretion.

CANCELLATIONS FOR YACHT CRUISES AND OTHER CRUISES ON THIRD PARTY SHIPS and TOURS in Russia:
NO. OF DAYS' NOTICE PRIOR TO TOUR COMMENCEMENT· CANCELLATION CHARGE (per person)
120 days and greater Loss of Tour Deposit
119-91 days 25% of Tour Price
90-61 days 50% of Tour Price
60 days or less 100% of Tour Price


Holland America Cruises


Deposit

A deposit is required and generally due within 1 to 5 days after reservation date. The per person, per cruise deposit requirement will be advised at time of booking. A second deposit is required for all Grand Voyages.

Our Cancellation Protection Plan, if desired, may be purchased at time of deposit or prior to the date on which cancellation fees begin to accrue. As cancellation fee accrual dates vary, please consult the applicable Holland America Line brochure or our website, for the date applicable to your cruise. Once the plan is purchased, fees related to the plan are non-refundable.

Final payment is generally due no later than 75 days prior to departure although some cruises have different final payment date requirements. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 50 days prior to your voyage date. Travel documents, however, are only issued after final payment has been received by Holland America.

Payment by American Express, VISA, MasterCard or Discover Card is accepted. For faster processing, please include a confirmation number on your check. Travel agents please note that MCOS will not be accepted. Travel agents or consumers outside the U.S. and Canada should make payment by wire transfer or passenger's credit card.

Refunds

Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise.


If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel professional. Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Cancellation Policy

Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:

Grand World; Grand Voyages; any Segment of a Grand World or Grand Voyage; 28+ day Hawaii, Tahiti & Marquesas; Incan Empires; Amazon Explorer;

30+ day Europe Transatlantic or any segment of a 30+ day Europe Transatlantic sailing; and 2013 Rotterdam Far East
120–91 days before commencing travel: an amount equal to deposit requirement;
90–76 days before commencing travel: 60% of gross fare;
75 days or less before commencing travel: 100% of gross fare.

All Holiday; Australia/New Zealand; South Pacific; Asia (Including 2014 RT Far East); Prinsendam Europe; South America/Antarctica sailings; and Rotterdam Caribbean

90–64 days before commencing travel: an amount equal to deposit requirement;
63–43 days before commencing travel: 50% of gross fare;
42–22 days before commencing travel: 75% of gross fare.
21 days or less before commencing travel: 100% of gross fare.

Caribbean (except Rotterdam); Panama Canal; Mexico; Canada & New England; Pacific Coastal; Pacific Northwest; Alaska and Alaska CruiseTours; Europe (except Prinsendam Europe, 30+ day Transatlantic and segments of 30+ day Transatlantic) and 27-day or less Hawaii sailings

75–57 days before commencing travel: an amount equal to deposit requirement;
56–29 days before commencing travel: 50% of gross fare;
28–16 days before commencing travel: 75% of gross fare;
15 days or less before commencing travel: 100% of gross fare.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel professional.Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

 


Hurtigruten Cruises


PAYMENT OPTIONS

Norwegian currency is used on board. Most major currencies can be exchanged. Visa, American Express, MasterCard, and Diners Card credit cards are also accepted on board. A cruise card can also be obtained and used for payment and settled at the end of your voyage. (This may be subject to change.) We suggest that guests bring aboard a small amount of local currency (Norwegian Kroner-NOK) in cash. Major credit cards are typically accepted in Norway, although smaller businesses may not accept credit cards. When using credit cards or exchanging money, you may be asked to provide identi?cation.

PAYMENT POLICY

Payment is due immediately for all online bookings which have a total price of less than $1,340, including taxes and additional charges. For all other bookings, payment is due as follows: i. If the booking is made more than 8 weeks prior to departure a deposit of 20 percent of the total is due immediately. The full amount due must be paid at least 8 weeks before departure. ii. If the booking is made less than 8 weeks prior to departure, the full amount is due immediately.

If you fail to make any payment by the date on which it is due under this contract, Hurtigruten reserves the right to cancel the booking, keep the deposit and demand a cancellation fee in accordance with Section 9 below. In the event of special promotions, the total amount may be due immediately at the time of booking. Your travel documents will be sent as soon as Hurtigruten has received payment, normally no later than 4 weeks prior to departure.

PRICES

The fare set forth in this contract is stated in U.S. dollars, is per person based on double occupancy and does not include land arrangements or services, unless otherwise expressly agreed in writing by Hurtigruten. The fare does not include items of a personal nature, including but not limited to, laundry, liquor, beer, or wine. The full and correct price of the trip is given before a booking is confirmed, except as set forth below. The fare does not include taxes, fees, port expenses, and charges imposed by governmental or quasi-governmental authorities. Hurtigruten reserves the right to add certain specified additional charges to the price of your booking such as, for example, a fuel surcharge, in the event that there may be increased costs or if an airline raises rates or imposes surcharges up to 30 days before departure. Hurtigruten reserves the right to collect the fare in effect at the time, and as a condition, of embarkation.

Should prices be reduced as a result of the same changes mentioned above, the price adjustment will be credited to you. In the event of price increases of more than 10 percent, you retain the right to cancel your booking at no charge, with a full refund of all amounts paid. Should you wish to cancel your booking as mentioned above, notification of this must be received by Hurtigruten at the below address, at least 14 days from the date of the new invoice showing the increase in price.

CHANGES TO BOOKING BY CUSTOMER

Changes to bookings are considered cancellations and incur all associated fees pursuant to section 9 of this contract. Minor adjustments to bookings may permitted at Hurtigruten’s sole discretion, such as upgrades in accommodation or the addition of excursions or add-ons. For any such adjustments Hurtigruten allows that are made within 90 days of your scheduled departure date, Hurtigruten reserves the right to charge you an administrative fee of USD $75 per person per adjustment, payment of which shall be a condition of embarkation.

Changes in air travel and other arrangements such as shore excursions may also be subject to change fees and/or increases by the air carrier, for which the customer shall be solely responsible.

CANCELLATION POLICY

You or anyone in the booking have/has the right to cancel the booking at any time. All cancellations must be done in writing by the person who has made the booking. The cancellation is effective on the date that Hurtigruten receives the cancellation request at the address provided in this contract. Please Note: There is no refund on bookings that cost less than $1,340 (including taxes and additional charges).

Cancellation fees are calculated according to the following schedule for all other bookings:

Number of days 
prior to departure:
Cancellation fees in percentage of total booking price:
90 or more days before departure  25%
60 - 89 days before departure 50%
30 - 59 days before departure 75%
Less than 30 days before departure  100%

For trips that are based on pre-paid flights, including any airfare we book on your behalf, the airline company’s booking and cancellation rules will apply to the air portion. Any insurance costs will be additional to the agreed price for the booking. The same applies to any connection travel that does not form part of this booking. You will be responsible for all such costs.

There is no refund of any or all of the booking price for customers who do not show up at the pier for embarkation or who disembark prior to the end of their ticketed cruise itinerary. Should the customer’s cabin include several people, partial cancellation will result in the application of the above penalties to the persons who have cancelled and the remaining customers being charged the applicable prices for the revised number of customers in the cabin. If you have to cancel your booking for reasons that are covered by your insurance, you must apply for a refund from your insurance company for the cancellation fee of your own accord. Insurance premiums are not refundable. Cancellation charges are calculated based on total fares paid to Hurtigruten for all trip components. Cancellation charges will apply notwithstanding that Hurtigruten is able to rebook the cabin in question.


MSC Cruises


Deposit requiremens are as follows: 0 to 5 night cruises - $99 deposit per person, 6 to 14 night cruises - $199 deposit per person, 15 to 33 night cruises - $300 per person. 15% non-refundable for World Cruise products.

Effective May 1, 2016 and future sailings: For all new bookings made beginning Sunday, May 1, 2016, for all sailings considered part of our Summer 2017 (April 2017) departures forward, MSC Cruises has adjusted the cancellation policy as reflected in the following:

Cruise <15 Nights Cruise >15 Nights
89 Days - 61 Days Deposit Non-Refudable 109 Days - 61 Days Deposit Non-Refundable
60 Days - 46 Days 50% Penalty 60 Days - 46 Days 50% Penalty
45 Days - 16 Days 75% Penalty 45 Days - 31 Days 75% Penalty
15 Days until departure 100% Penalty 30 Days Until Departure 100% Penalty


Final payment is due no later than 90 days prior to sailing. To avoid cancellation, the deposit or final payment must be received by MSC's office by the option date given at the time of booking. Option dates can vary from one to seven days from booking date depending on sailing demand. In a few rare instances immediate payment by credit card may be required to confirm you reservation.

Government fees and taxes may include any and all fees, charges and taxes imposed by U.S. and/or foreign governmental and quasi-governmental authorities, including U.S. customs fees, head taxes, hotel taxes, air taxes, taxes incurred as part of a land tour, inspection fees, immigration and naturalization fees and Internal Revenue Service fees. Government fees and taxes are subject to change and MSC Cruises reserves the right to collect any increases in effect at the time of sailing, even if the fare has already been paid in full. Government fees and taxes are collected for all guests, regardless of age. MSC Cruises reserves the right to pass on any fuel surcharge without prior notice to guests. Cancellation requests must be received in writing by MSC Cruises no less than 76 days prior to sailing date for a full refund.

Reservation cancellation requests received less than 76 days prior to sailing will be subject to the following charges:

75 to 46 days prior to sailing: Deposit amount

45 to 16 days prior to sailing: 50% of cruise fare, excluding taxes

15 days or less prior to sailing: 100% of cruise fare, excluding taxes

No refund will be issued if a guest voluntarily or involuntarily fails to show up for their cruise; is denied boarding for any reason including failure to possess required travel documents, passport or visa; or terminates his/her cruise in progress. Cruise contracts are non-transferable.

Name changes and cruise date changes are considered reservation cancellations and are subject to the above cancellation charges. Cancellation charges are assessed on total fares, which include cruise fare, air add-ons, hotel packages, and any other additional services arranged through MSC Cruises.


Norwegian Cruises


PAYMENT SCHEDULE
All passengers, including third through eight berth passengers, must pay the deposit set forth in the following table for the applicable cruise within the option period offered on the cruise at the time of booking and must pay the final payment within the time prescribed in the table for the applicable cruise. Group passenger policies may differ. An additional deposit may be required for holiday sailings.

Effective January 9, 2008, categories AA and A1 through A4 will have a 24 hour option for deposit or final payment depending on the payment schedule. Additionally, cancellation fees will begin immediately once money has been applied to the reservation.

Payment is required at the time of booking.

PAYMENT / DEPOSIT SCHEDULE
Cruise Type Deposit
(per person)
Air Deposit
(per person)
Final Payment Due
prior to sailing
Final Payment Due
Holiday Sailings Only
prior to sailing
1-2 days
(excluding Hawaii)
$50 $0 60 days 75 days
3-5 days
(excluding Hawaii)
$100 $0 60 days 75 days
6-9 days
(excluding Hawaii)
$250 $0 75 days 90 days
10 days or more
(excluding Hawaii)
$400 $0 75 days 90 days
Hawaii Cruises
4-5 days
$100 $50 75 days 90 days
Hawaii Cruises
6-9 days
$250 $50 75 days 90 days
Hawaii Cruises and
10 days or more
$400 $50 75 days 90 days
Garden Villa
Category A1
1st and 2nd
$2500 per person

3-8
$250 per person
N/A 90 days 90 days
Courtyard Villas and Owner's Suite
Categories A2, A3,
A4, & AA
1st and 2nd
$1500 per person

3-8
$250 per person
N/A

Oceania Cruises


The per person, per cruise deposit required to secure your reservation is $750 and must be received within 7 days of your initial reservation. Payment of deposit means acceptance of the full terms and conditions contained within the Guest Ticket/ Contract that apply to your reservation. Final balance due must be received no later than 150 days prior to cruise departure for Cruises of 20 days or longer and 90 days prior to cruise departure for all other cruises as indicated below, together with passport details and any special onboard service requests; otherwise, booking may be subject to immediate cancellation. American Express, MasterCard, Visa, travel agency checks and personal checks are accepted for deposits and full payments. For your convenience, your Final Payment may be automatically charged to the credit card used to make the initial deposit. Oceania Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Oceania Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.


Paul Gauguin Cruises


Deposit and Payment
A deposit of 20% of the passage fare is required within 72 hours of reservation to confirm a booking. Final payment must be received ninety (90) days prior to departure of the vessel or scheduled air tour departure when included. Final payment must be received within 48 hours for bookings made within 30 days of departure. Payments cannot be transferred to alternative bookings within 120 days of sailing.

Cancellations and Refunds

Cancellation requests received within 120 days of sailing will be subject to the following charges:

Date of RequestCharges
Deposited reservation cancelled more than 120 days prior to initial vacation date Administrative Fee of $100 per person
120-91 days prior to initial vacation date 10% of fare per person
90-61 days prior to initial vacation date 20% of fare per person
60-31 days prior to initial vacation date 50% of fare per person
30-0 days prior to initial vacation date or non-appearance at the time of sailing 100% of fare per person

Ponant Cruises


In order to secure a booking, the guest is required to pay 25% of total cruise price upon confirmation. The final 75% is due no later than 60 days prior to sailing; All reservations are subject to cancellation fees. All cancellations or modifications must be in writing. Any and all guests not reporting for departure or prevented from reporting for departure or waiving for any reason whatsoever the benefit of services included in the program cannot claim any refund. Compagnie du Ponant shall not be required to refund any monies to any guests who must leave the cruise prematurely for any reason, nor shall Compagnie du Ponant be held responsible for any costs, fees, damages or causes of action which result from the transportation expenses incurred by guest's early departure.

For any deposited or fully paid booking, cancellation penalties will be assessed as noted below. These cancellation penalties are applicable on all services booked with Compagnie du Ponant.

  • From confirmation of booking date up to 91 days prior departure: 10% of full fare
  • 90-61 days prior departure: 25% of full fare
  • 60-46 days prior departure: 50% of full fare
  • 45-31 days prior departure: 75% of full fare
  • Less than 30 days prior departure: 100% of full fare.

Princess Cruises


CANCELLATION BY YOU, REFUND AND YOUR TRAVEL AGENT.

You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to Your credit card account or Your travel agent and You must receive Your refund directly from these sources. You may cancel by telephone or electronic advice via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date You communicated such cancellation. The following cancellation policy applies with respect to Your Cruise Fare, Cruisetour Fare, air add-ons, Shoreside Excursions, and Pre-Cruise and Post-Cruise Package charges ('Total Charges'):

Coastal Cruises 5 days or lessNon-holiday 6-29 daysHoliday up to 29 days30-day + sailing including World Cruise and segmentsCancellation Fee
60 days or more 75 days or more 90 days or more 120 days or more None
59-43 74-57 89-64 119-90 Brochure Deposit Amounts
42-29 56-29 63-43 89-64 50% of Total Charges
28-15 28-15 42-22 63-43 75% of Total Charges
within 14 days within 14 days within 21 days within 42 days 100% of Total Charges

 The chart below reflects the current and new final payment policy and due dates:

New final payment chart


CANCELLATION POLICY EXCEPTION. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your cruise or cruisetour fare if you cancel your booking.

If You have purchased Princess Vacation Protection or Princess Platinum Vacation Protection You must notify Carrier and the Insurer of any cancellation as soon as possible and in accordance with all applicable requirements. Refunds or credits available under the Princess Vacation Protection program are subject to the terms of said program. If You purchased Your air tickets through Carrier, all airline tickets are the property of Carrier and must be returned to and are refundable only to Carrier.

Your travel agent acts for You in making the arrangements for Your Cruise and any related travel, lodging and shore excursions and tours. Carrier is not responsible for any representation or conduct of Your travel agent, including but not limited to, any failure to remit Your deposit or other monies to Carrier, for which You shall at all times remain liable to Carrier, or any failure to remit a refund from Carrier to You. You acknowledge that Your travel agent acts solely as Your agent, and not as agent for Carrier, and is deemed as Your agent. Further, receipt by Your travel agent of this Passage Contract or any other communications, notices or information from Carrier shall constitute receipt of such materials by You. You agree Carrier is not responsible for the financial condition or integrity of any such travel agent. In the event that Your travel agent fails to remit to us any monies paid by You to the agent, You remain liable for the monies due Carrier, regardless of whether Carrier demands payment. No refund, payment, compensation or credit of any kind will be provided by Carrier, should You or Your travel agent have to cancel or cut short Your Cruise, unless You have purchased Princess Vacation Protection or Princess Platinum Vacation Protection and meet the eligibility criteria.


Regent Cruises


Cancellation Policy:
All cancellations must be in writing. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure. For all air-inclusive cruise or cruisetour packages cancelled after receipt of the airline ticket, refunds will only be processed after the return of the airline ticket. The following charges will apply to cancellations received as follows:

Standard cruises

From date of deposit to 121 days prior to vacation date: $200 per booking administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

Days Prior to Vacation Date
Cancellation Amount
120-90 $400 per booking cancellation fee
90-60 10% of fare per person
59-30 25% of fare per person
29-15 50% of fare per person
14-0 100% of fare per person

Days Prior to Vacation Date Cancellation Amount

120-91 10% of fare per person
90-61 20% of fare per person
60-31 50% of fare per person
30-0 100% of fare per person

World Cruises

From date of deposit to 121 days prior to vacation date: Full Cruisers: $1,000 per booking administrative fee for MS-C and $500 per booking for D-H.

Segment Guests:
$200 per booking administrative fee for all categories.
This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

Days Prior to Vacation Date Cancellation Amount

120-91 20% of fare per person
90-75 50% of fare per person
74-0 100% of fare per person


Royal Caribbean Cruises


You will get a full refund if you notify RCCL in writing 75 days prior to your sailing date (60 days for 1-5-night cruises or 90 days for holiday sailings). Consult the chart below to determine the cancellation charges applicable later.

Note: No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.

When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise, therefore, the penalty period will commence one day prior to the day of sailing.

This cancellation policy applies when reserving with RCCL US Office only. Guests should contact their local Royal Caribbean International Office or Travel Agent for full details of applicable cancellation policies. Effective August 1, 2010, new reservations will fall under the following cancellation schedule:

Cruise Length

Days to Departure

Charges Per Person

1 - 5 Nights   
  60+ No charges
  59-30 Deposit amount
  42-29 50% of total price (taxes and fees excluded)*
  28-15 75% of total price (taxes & fees excluded)*
  14 or less No refund except for taxes and fees
     
6+ Nights   
  75+ No charges
  74-57 Deposit amount
  56-29 50% of total price (taxes & fees excluded)*
  28-15 75% of total price (taxes and fees excluded)*
  14 or less No refund except for taxes and fees
     
Cruise Tour    
  75+ No charges
  74-57 Deposit Amount
  56-29 50% of total price (taxes & fees excluded)*
  28-15 75% of total price (taxes and fees excluded)*
  14 or less No refund except for taxes and fees
     
Holiday Sailings:    
1-5 nights    
  90+ No charges
  89-64 Deposit Amount
  63-43 50% of total price (taxes and fees excluded)*, **
  42-15 75% of total price (taxes and fees excluded)*, **
  14 or less No refund except for taxes and fees
     
6+ nights    
  90+ No charges
  89-64 Deposit Amount
  63-43 50% of total price (taxes and fees excluded)*, **
  42-22 75% of total (taxes & fees excluded)*, **
  21 or less No refund except for taxes and fees


* Or deposit amount, whichever is greater.
** Holiday sailings are defined as sailings that occur over Christmas and/or New Year's day.


Scenic Cruises


3. Booking and Payment 3.1 You may make a Booking directly with Us or through a travel agent. Your Booking will be confirmed only when We have received: (a) Your Booking Deposit; or (b) if Your Booking is made 90 days or less before the Tour Departure Date, the Tour Price and all other amounts payable under the Contract. 3.2 Except as indicated in clause 3.8, We will notify You of the Tour Price and provide You with Your Itinerary at the time of making Your Booking 3.3 You must pay Your Booking Deposit within 2 days after making Your Booking. If We do not receive Your Booking Deposit within 2 days after You make Your Booking, We will automatically cancel Your Booking at our discretion. 3.4 If You have made Your Booking through a travel agent, Your travel agent should forward Your Booking Deposit or Tour Price to Us on Your behalf. However, payments by You to Your travel agent are not considered to be payments by You to Us. We will consider payment has been received by Us only when We receive payment from Your travel agent. 3.5 Any accommodation, sightseeing or flights We book for You separately to those stated in Your Itinerary are not included in the Booking Deposit or Tour Price and You must pay both the deposit and full costs for such additional services separately to the Booking Deposit and Tour Price at the time which We notify You at or before You make Your Booking. Any requests for such additional services will not be processed until Your Booking Deposit is paid in full. 3.6 For some special offers, We may require payment of a further deposit before the balance of the Tour Price is due. We will notify You of any such requirement before You complete Your Booking and will confirm the payment details when we confirm Your Booking. You must make payment by the date notified by Us. 3.7 Except as required by law or in accordance with the Deposit Protection Plan, Booking Deposits are not refundable and are not transferable to other Tours or Bookings. 3.8 If You make Your Booking within 90 days of Your Tour Departure Date, You must pay Your Tour Fare in full at time of bookings. Your Booking is not confirmed until You have paid the Full Tour Price. 3.9 If clause 3.8 does not apply, You must pay to Us the balance of the Tour Price and all other amounts payable under the Contract no later than 90 days before the Tour Departure Date. 3.10 If You wish to change any incidental component of Your Booking, such as any pre or post-tour accommodation or add-ons, You must contact Us. We may accept or reject Your request at Our absolute discretion. 3.11 You may cancel a Booking by sending Us written notice of cancellation at the Customer Service Contact Address. If You cancel a Booking You will be liable to pay a cancellation fee in accordance with clause 4.8. 3.12 A name change for a Guest or a change to the Tour Departure Date is considered a cancellation of the original Booking. 4. Prices, inclusions and fees 4.1 All Tour Prices are quoted in US dollars. 4.3 Your Tour Price includes all coach and cruise travel; the services of a Cruise Director (if applicable) and/or Tour Director; airport transfers outside of the United States; meals as specified in Your Itinerary; economy class internal flights as specified In Your Itinerary; domestic Egypt Airfare taxes; accommodation; sightseeing and admissions, where stated; port charges; all gratuities and tipping on land Tour/Journeys and Nile and Lake Nasser cruises only; and any other specific inclusions identified in Your Itinerary. 4.4 Unless expressly listed in Your Itinerary as an inclusion, Your Tour Price does not include airfares; airline taxes; gratuities on ocean cruises; shore excursions on ocean cruises; additional optional activities; accommodation upgrades; meals not specified in Your Itinerary; passport fees; visas; vaccinations; medical assistance; government taxes and charges (excluding GST); or any items or expenses of a personal nature. 4.5 Unless stated as an inclusion in Your itinerary, overnight accommodation required to meet Your Tour and/or any flight connections are not included in the Tour Price and will be at Your expense. 4.6 We reserve the right not to honor any published prices that We determine were erroneous due to printing, electronic, or clerical error. If You make a Booking based on erroneous pricing, We will offer You the option of cancelling the Booking and receiving a refund of any amount paid by You or confirming the Booking by paying the difference between the erroneous price and the correct price, as determined by Us. 4.7 The following Fees are payable in addition to the Tour Price: (a) If You book 21 days or less before the Tour Departure Date, You must pay a late booking fee of $50.00 per Booking. (b) If You change Your Booking, other than by varying the Tour Departure Date, You must pay a change fee of $50.00 per Booking. This fee is on account of administrative expenses incurred by Us in changing Your Tour and is a genuine and reasonable estimate of Our expenses. 4.8 If You cancel Your Tour for any reason prior to Your Tour Departure Date (including by changing Your Tour Departure Date or the name of a Guest), You will be liable for the following cancellation fees: Days of notice prior to tour commencement & cancellation charge (per person) 120 days and over: Loss of deposit 119 to 91 days: 20% of Tour Price 90 to 62 days: 50% of Tour Price Less than 61 days out: 100% of Tour Price You may also be liable to pay cancellation fees to airlines and other third parties. 4.9 We may vary Your Tour Price at any time before You have paid the Tour Price in full to the extent necessary to meet any increase in the Tour costs for reasons outside Our control, including airfares, fuel, government taxes and charges, exchange rate fluctuations or other Tour related costs or tariffs. We will not vary the Tour Price after We have received the total Tour Price from You, regardless of any increases in the costs incurred by Us. We will notify You of any such variation using the Guest Contact Details. 4.10 You are responsible for and must pay for all costs and expenses incurred by You as a result of any change made by You to Your Itinerary after Your Tour Departure Date. This includes changes due to illness or other personal reasons.


Seabourn Cruises


A 25% deposit is required within 3 days of reservation or sooner, as specified by Seabourn. Suites are subject to cancellation and resale if required deposit amount is not received within the specified option period.

Full payment for all cruises must be received by Seabourn no later than 90 days before sailing.

All reservations are subject to cancellation without notice if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within 7 days of the reservation or sooner, as specified by Seabourn.

Only U.S. dollar payments are accepted via agency check, personal check, American Express, Visa, MasterCard, Diner's Club or Discover Card. Expenses incurred for onboard services/products by the guest, or by Seabourn on behalf of the guest, shall be paid by the guest prior to disembarkation.
 

New cancellation policy effective January 1, 2015 and later listed below:

Cruises 25 days or less
Days Prior To Departure Cancellation Fee
120-91 days 15% of full fare
90-46 days 50% of full fare
45-31 days 75% of full fare
30 days or less, or non appearance 100% of full fare


Cruises 26 days or more

Days Prior To Departure Cancellation Fee
150-121 days 15% of full fare
120-91 days 50% of full fare
90-76 days 75% of full fare
75 days or less, or non appearance 100% of full fare


Before a determination regarding a refund can be made, all cruise and air documents must be returned to Seabourn Cruise Line, 6100 Blue Lagoon Drive, Suite 400, Miami, FL 33126. Partial use of cruise, airfare, hotel and land extensions does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Seabourn.


SeaDream Yacht Club Cruises



Silversea Cruises


To reserve your Silversea cruise, a 10% deposit of the total cruise fare is required within seven days of booking or less, depending on voyage and time of booking. Full payment is due no later than 90 days prior to departure. Final documentation will be issued after receipt of final payment and approximately 45 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date and are guaranteed only when paid in full 90 days prior to sailing. Payments may be made by check (USD funds), VISA, MasterCard, American Express, Discover Card or Diners Club.


Star Clippers Cruises


Just Cruising Fares
All fares are quoted in US dollars and are per person based on double occupancy. Fares include: shipboard accommodations, ocean transportation, ship’s watersports program (except SCUBA diving), all meals and onboard entertainment. Fares do not include: port charges, fuel surcharge, baggage handling, travel insurance, transfers, optional air/sea or land programs (unless noted), shore excursions, airport facility charges, taxes/fees, nor do they include items of a personal nature such as alcoholic beverages, soft drinks, gratuities, gift shop purchases, medical services, phone calls, etc. All onboard charges are in euros. Just cruising fares in this brochure apply to residents of the United States, Canada and Latin America only.

Port Charges and Airport Taxes
Port charges are in addition to the cruise fares and payment must be made at the time the final payment is due. Airport taxes, including any fuel or facility surcharges, and airport departure taxes are the responsibility of the passenger.

Guarantee of Fares
Passengers with confirmed bookings under deposit or who have made final payment, shall be protected in the event of a price increase. However, excluding the above, Star Clippers Americas reserves the right to increase all prices appearing in this brochure without prior notice, including port charges, fuel surcharge, airport facility charges, insurance and taxes/fees. These charges are implemented by various governments and as such are subject to change without notice and any increase must be paid by the passenger. Information contained in this brochure supersedes all prior brochures.

Single Supplement Rates
A single supplement fare is available at 150% of the published cruise fare for categories 2-6 selected in the season in which the passengers are travelling. It is available at 200% for Category 1 cabins, Deluxe Suites and the Owner’s Cabin or Owner’s Suites. As a single supplement, the passenger may choose the cabin and category at the time of booking. Holiday surcharges apply. Single space is capacity controlled.

Guaranteed Single
A guaranteed single fare is available at a specific rate depending on the season of travel and length of sailing. Passengers traveling as guaranteed singles may not choose their cabin. A cabin will be assigned within 2 weeks of the date of cruise departure. This fare is capacity controlled and may not always be available. Other promotions are not combinable with this fare.

Deposit and Payment
To secure your reservation, a deposit of $400 per person is required within 7 days of booking. This option period is less within 90 days of departure. Final payment is required 75 days prior to departure. All payments may be made by either check, Visa, MasterCard, or American Express. All final payments by credit card require the signature of the credit cardholder. Only cashier’s check or credit card is accepted on bookings made within two weeks of sailing. Please make checks payable to Star Clippers Americas. All reservations are subject to cancellation if payments are not received by the due date. Group policies may differ.

ADMINISTRATIVE FEE
Certain changes made to a reservation within 60 days of departure will result in a fee of $50 per person. In addition, any costs incurred for changes in land and/or air arrangements will be the responsibility of the passenger. Upgrade requests made prior to boarding the ship will not be assessed the change fees, only the balance of the full cruise tariff for the category selected for the upgrade. This does not apply to changes in sailing date if penalties have already been incurred. Sailing dates cannot be changed within the penalty period.

Cancellations and Refunds
For full refund of cruise fare, notice of cancellation must be in writing and received by Star Clippers Americas no later than one-hundred twenty (120) days prior to sailing. If a cancellation occurs, the following charges will be assessed: 119-75 days prior to departure = $400 per person 74-60 days prior to departure = 50% of cruise fare 59-30 days prior to departure = 75% of cruise fare 29 days or less prior to departure = No refund Refunds will normally be made to the booking party. Cruise and air tickets must be returned prior to any refunds being processed. Star Clippers Americas can only be responsible for refunding amounts actually received. If cancellation fees are charged by air carriers, pre/post hotels or suppliers, they will be deducted from any refund made. No refunds will be made to passengers who do not board the ship or passengers who cancel after the start of the cruise. Star Clippers' recommend the purchase of travel insurance.


Viking Cruises


PAYMENT POLICY
A deposit for cruise/land of $500 per person is required to secure a confirmed reservation. Promotions may have different payment terms - please refer to the offer. When more than one cruise is booked, deposit and payment policies apply per cruise. The final balance is due no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date. Air seats are limited; airfares are subject to change and are not guaranteed until full payment of air is received. Upon full payment by the participant(s) of the amount specified as the Full Fare (see Invoice), Viking Cruises, Inc. agrees to arrange for the provision of the services as described herein and as modified by supplementary materials. Upon either booking the cruise, receipt of your deposit or full payment or upon the issuance of the Passenger Ticket Contract directly or by a travel agent or upon receipt of a confirmation letter or final Invoice from us, both the Passenger and the Carrier will be fully bound by all of the terms and conditions of the Passenger Ticket Contract.

PAYMENTS
Visa, MasterCard, American Express, Discover, checks and Electronic Funds Transfer are all acceptable forms of payments. All payments made by check should be made payable to Viking Cruises, Inc. Some credit card companies may impose a "Foreign Transaction Fee" even though your transaction is denominated in U.S. dollars. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card–issuing bank. Viking does not control these bank-imposed fees nor does Viking derive any benefit from them, monetary or otherwise; we are therefore unable to accept responsibility for the fees.

CANCELLATION POLICY
For any cruise/land booking, whether under deposit, partially paid, or paid in full and air-inclusive packages paid in full, the following travel agent- or guest-requested situations are considered cancellations and penalties will apply as noted below: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); or changing to a promotional fare. All cancellations must be in writing. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure.

Cancellation received | Following charges will apply
 (Broken out by days before departure)
121 days or more | $100 per person
120-90 days | 15% of full fare
89-60 days | 35% of full fare
59-30 days | 50% of full fare
29-0 days | 100% of full fare

Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking.

REVISIONS/CHANGES

Once a cruise/land booking has a deposit or air is paid in full, all changes are subject to a $30 charge per change. See prior section under Cancellation Policy for additional details on situations which are classified as cancellations rather than changes.


Virgin Voyages Cruises


Final payment is due 120 days prior to your voyage start date - or at time of booking within 120 days.

Virgin Voyages cancellation policy was created to provide a better experience for our Sailors. Here's what you need to know: 

 

- You have the most flexibility outside of 120 days prior to your voyage. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of payment.

- After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. For your deposit, you can request a Future Voyage Credit at this time.

- Between 119 and 45 days, any funds paid will be converted to Future Voyage Credit, good to use on any voyage 1 year from the original voyage start date. Sweet deal, huh?

 

- Within 44 days of your voyage, all funds paid are final. But you do have the option to send a mate in your place up to 48 hours before your voyage, if you really can't sail.


Windstar Cruises


CANCELLATION POLICY AICG's and Windstar Cruises' Cancellation Policy for the cruise you have selected is described in the applicable cruise line brochure. A full refund (except for amounts paid for Cancellation Protection Plan) will be made for written cancellations received by Windstar Cruises at least 91 days prior to the date on which you are able to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fees: 90-60 days before commencing travel - $500/$750 (deposit); 59-30 days before commencing travel - 50% of gross fare; 29-0 days before commencing travel - 100% of gross fare. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Windstar Cruises can only be responsible for refunding amounts actually received by it. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar Cruises and may not always be possible.

CHANGE CHARGES:

Changing your itinerary after reservations have been made can result in loss of advantages gained by early planning. To cover administrative costs, a minimum charge of $50 per person will be assessed if you request a change in your travel arrangements less than 91 days prior to commencement of travel. This doesn't apply to departure date changes (please refer to cancellation policy). Change charges are not assessed for stateroom upgrades or for the addition of services unless air reservations are altered and/or travel documents must be reissued.



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