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Windstar’s small cruise ships and personalized approach bring you closer to each destination and every port, so you can see the world from new perspectives. Share intimate moments away from the crowds, and immerse yourself in local, exotic cultures, all on a cruise ship where surprise and delight are constant companions.
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180° From Ordinary.
Windstar’s small cruise ships and personalized approach bring you closer to each destination and every port, so you can see the world from new perspectives. Share intimate moments away from the crowds, and immerse yourself in local, exotic cultures, all on a cruise ship where surprise and delight are constant companions.
And of course, part of the Windstar magic is the incredible personal service. Enjoy undivided attention from a crew who delights in remembering your name and preferences. Both gracious hosts and ambassadors, they delight in surprising you in discrete ways – satisfying your sweet tooth with an extra chocolate on your pillow or sharing the location of a favorite seaside café.
This is 180 degrees from ordinary, where all your senses are indulged and your sense of wonder is awakened.
- Age Policy
- Dining Information
- Fuel Surcharge Policy
- Health and Safety
- Payments / Refunds
- Smoking Policy
- Travel Protection
- Tipping Policy
Health and Safety Protocols on Windstar Cruises
Here at Windstar, the health and safety of everyone on board is a top priority. During this pause in operations Windstar os modifying and, where appropriate, creating new procedures to keep us all safer from illness, including COVID-19. Windstar is connected to industry experts, following guidelines by the Centers for Disease Control and Prevention (CDC), and will continue to innovate and invest in our small yachts and our people. Windstar wants you to know what they are doing to keep you and our crew safe and healthy while cruising with Windstar.
EMBARKATION + HEALTH SCREENING
Once you arrive at the pier to board a yacht, you’ll find enhanced embarkation processes with staggered arrivals and departures to observe social distancing rules. During your cruise, Windstar will publish embarkation and disembarkation times at various locations and in the onboard newsletter. A health questionnaire and touchless temperature screenings ensure they are all healthy.
ENHANCED CLEANING + ADDITIONAL MEDICAL STAFF
On board the yachts, you will find our crew focusing on enhanced sanitation protocols in all areas including tender transportation boats, sports decks and equipment, and motor coaches. Windstar has added staff in our medical centers on board all our yachts. You’re welcome to contact them at any time with questions you have concerning your health. Our teams have increased the number of hand sanitizer stations on board each yacht so that you can practice good hand hygiene before you enter any public spaces or restaurants.
Our restaurant operation will be further personalized by our crew during every meal and expanded dining times will assist in reducing the number of guests seated at any one time. Windstar offers many restaurant choices within our fleet including outdoor dining on deck at Candles and the Star Grill by Steven Raichlen.
CREW TRAINING AND HEALTH
The health, safety and knowledge of our crew is being taken very seriously. Windstar will implement protocols which will include additional training on COVID-19 prevention, and crew will be asked to wear personal protective equipment such as masks and gloves. Crew undergo health screenings before boarding the ships similar to guests; they will also have temperature checks twice daily. Onboard functions will be conducted without handshakes by our officers and crew, but do look out for our new "Windstar Wave."
Minimum Age Policy on Windstar Cruises
PASSENGERS UNDER 21
Passengers under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years old; one adult chaperone is required for every five people under 21. Parents, guardians and chaperones are responsible for overseeing the onboard conduct of minors. Alcoholic beverages will not be served to passengers under age 21.
Due to limited medical facilities, we will not accept reservations for children under 8 years of age or women who are 24 or more weeks pregnant at the time their travel with Windstar concludes.
Travel Protection Options on Windstar Cruises
Windstar Cruises offers passengers the opportunity to purchase either Windstars TICP Standard or TICP Plus Protection Plan. Both of these plans are optional and must be paid for at time of deposit. Payments are not refundable. The TICP Plus Plan is only available for U.S. and Canadian residents.
TICP Standard Plan: Our Standard Cancellation Protection Plan (TICP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to scheduled cruise or tour departure and receive a refund equal to 80% of the applicable cancellation fee (90% if you purchase Windstars TICP Plus Plan). In addition, Windstar automatically assumes an additional $500 of liability for lost, damaged or delayed baggage of guests who purchase the TICP Standard Plan; still subject, however, to the limitations in Windstars baggage policies. For example, Windstar does not cover losses while baggage is in the custody of airlines. The TICP Standard Plan is not insurance; it provides no rights other than those explained above. For example, it does not protect double-triple occupancy rates should one or more members of your party cancel, nor does it cover expenses or unused services due to trip interruption.
TICP Plus Plan: Our Plus Cancellation Protection Plan (TICP Plus Plan) enables you to supplement the TICP Standard Plan with the insurance benefits and travel assistance services during your cruise or tour. As detailed on the following pages. Description of Coverages Schedule: Windstar Cruises Benefit Maximum Benefit Amount Medical Expense/Emergency Assistance
Accident and Sickness Medical Expense
Emergency Evacuation and Repatriation
$50,000 Pre-Departure Trip Cancellation Up To Trip Cost Post-Departure Trip Interruption Up To 150% of Trip Cost Travel Delay (Up to $100 Per Day) $1,000 Baggage and Personal Effects $1,000 Baggage Delay $100 Table of Contents Insurance Benefits and Provisions Baggage and Personal Effects
Cancel For Any Reason Waiver
Medical Expense / Emergency Assistance
Your Duties In The Event of Loss
When Coverage Begins
When Coverage Ends
Where To Present A Claim
Who Is Eligible For Coverage 24-Hour Assistance Services Legal Assistance Services
Medical Assistance Services
One Call Concierge Services
One Call Travel Solutions
Travel Assistance Services
Travel Document and Ticket Replacement Please Note: This plan may not be purchased after final payment for your Trip has been received.
Who is Eligible For Coverage A person who has arranged to take a Trip, and pays the required premium, and is a citizen or resident of the United States of America or Canada. When Coverage Begins All coverages (except Pre-Departure Trip Cancellation and Post-Departure Trip Interruption) will take effect on the later of 1) the date the premium has been received by Windstar Cruises; 2) the date and time you start your Trip; or 3) 12:01 A.M. Standard Time on the Scheduled Departure Date of your Trip. Pre-Departure Trip Cancellation coverage will take effect 24-hours prior to the Scheduled Departure Date and time of your Windstar cruise or cruise/tour departure. Post-Departure Trip Interruption coverage will take effect on the Scheduled Departure Date of your Trip if the required premium payment is received. When Coverage Ends Your coverage automatically ends on the earlier of: 1) the date the Trip is completed; 2) the Scheduled Return Date; 3) your arrival at the return destination on a round-trip, or the destination on a one-way trip; 4) cancellation of the Trip covered by the Policy.
Termination of the policy will not affect a claim for loss that occurs after premium has been paid.
All coverages under the policy will be extended if your entire Trip is covered by the policy and your return is delayed by unavoidable circumstances beyond your control. If coverage is extended for the above reasons, coverage will end on the earlier of the date you reach your originally scheduled return Summary of Coverages
Please see the Definitions for an explanation of Pre-Existing Conditions which are excluded under the Pre-Departure Trip Cancellation, Post-Departure Trip Interruption, Travel Delay and Medical Expense/ Emergency Assistance Benefits (unless this exclusion is waived, see the Pre-Existing Conditions Exclusion Waiver for details).
Medical Expense/Emergency Assistance Windstar will pay this benefit, up to the amount on the Schedule, for the following Covered Expenses incurred by you, subject to the following: 1) Covered Expenses will only be payable at the Usual and Customary level of payment; 2) benefits will be payable only for Covered Expenses resulting from a Sickness that first manifests itself or an Injury that occurs while on a Trip; 3) benefits payable as a result of incurred Covered Expenses will only be paid after benefits have been paid under any Other Valid and Collectible Group Insurance in effect for you. Windstar will pay that portion of Covered Expenses which exceed the amount of benefits payable for such expenses under your Other Valid and Collectible Group Insurance provisions. Covered Expenses for Accident and Sickness Medical Expense means:
1) expenses for the following Physician-ordered medical services: services of legally qualified Physicians and graduate nurses, charges for Hospital confinement and services, local ambulance services, prescription drugs and medicines, and therapeutic services, incurred by you within one year from the date of your Sickness or Injury; 2) expenses for emergency dental treatment incurred by you during a Trip (expenses incurred for dental treatment after your Trip ends are not covered); 3) expenses for transportation not to exceed the cost of one round-trip economy class air fare to the place of hospitalization for one person chosen by you, provided that you are traveling alone and are hospitalized for more than 7 days; 4) expenses for transportation not to exceed the cost of one-way economy class air fare to your place of residence in the USA or Canada, including escort expenses, if you are 18 years of age or younger and left unattended due to the death or hospitalization of an accompanying adult(s), subject to the Program Medical Advisors' prior approval. Covered Expenses for Medical Evacuation and Return of Remains means: 1) expenses incurred by you for Physician-ordered emergency Medical Evacuation, including medically appropriate transportation and necessary medical care en route, to the nearest suitable Hospital, when you are critically ill or injured and no suitable local care is available, subject to the Program Medical Advisors' prior approval; 2) expenses incurred for non-emergency Medical Evacuation, including medically appropriate transportation and medical care en route, to a Hospital or to your place of residence in the USA or Canada, when deemed medically necessary by the attending Physician, subject to the Program Medical Advisors' prior approval; 3) expenses for one-way economy class air fare (or first class, if your original tickets were first class) to your place of residence in the USA or Canada, from a medical facility to which you were previously evacuated, less any refunds paid or payable from your unused transportation tickets, if these expenses are not covered elsewhere in the policy; 4) repatriation expenses for preparation and air transportation of your remains to your place of residence in the USA or Canada, or up to an equivalent amount for a local burial in the country where death occurred, if you die while outside the USA or Canada. Access Your Medical Records Online With Windstars exclusive Free Global Xpi Service, you can assure that your important medical records are available to you or any Physician chosen by you, at any time, anywhere in the world, quickly, wherever there is internet access available. Register at www.globalxpi.com or call, toll free:
1-800-379-9887 Use Program Code 426W These Services are Provided by: Global Xpi, Inc. Pre-Departure Trip Cancellation Windstar will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if, for a covered reason that occurs before departure on your Trip and while coverage is in effect, you are prevented from taking your Trip.
Covered reasons for Pre-Departure Trip Cancellation are: 1) your, an Immediate Family Member's, Traveling Companion's, or Business Partner's Sickness; Injury; Mental, Nervous, or Psychological Disorders requiring inpatient hospitalization of three (3) days or more; or death; or 2) for Other Covered Events, as defined. The Sickness or Injury must: a) commence while your coverage is in effect under the policy; b) require the examination and treatment by a Physician at the time the Trip is canceled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Trip. Pre-Departure Trip Cancellation Benefits: If you cancel your Trip for a covered reason, Windstar will reimburse you, up to the amount in the Schedule, for the amount of prepaid, forfeited, non-refundable Payments or Deposits that you paid for your Trip. Windstar will pay your additional cost as a result of a change in the per person occupancy rate for prepaid travel arrangements if a Traveling Companion's Trip is canceled for a covered reason and your Trip is not canceled.
Post-Departure Trip Interruption Windstar will pay a Post-Departure Trip Interruption Benefit, up to the amount in the Schedule, if for a covered reason: 1) your arrival on your Trip is delayed beyond the Scheduled Departure Date or 2) you are unable to continue on your Trip after you have departed on your Trip. Covered reasons for Post-Departure Trip Interruption are: your, an Immediate Family Member's, Traveling Companion's, or Business Partner's Sickness; Injury; or death; or for Other Covered Events, as defined. For item 1) above, the Sickness or Injury must: a) commence while your coverage is in effect under the policy; b) for item 2) above, commence while you are on your Trip and your coverage is in effect under the policy; and c) for both items 1) and 2) above, require the examination and treatment by a Physician at the time the Trip is interrupted or delayed; and d) in the written opinion of the treating Physician, be so disabling as to delay your arrival on your Trip or to prevent you from continuing your Trip.
Post-Departure Trip Interruption Benefits: If you interrupt your Trip for a covered reason, Windstar will reimburse you, less any refund paid or payable, for unused land or water travel arrangements, plus one of the following:
1) the additional transportation expenses by the most direct route from the point you interrupted your Trip: a) to the next scheduled destination where you can catch up to your Trip; or b) to the final destination of your Trip; or
2) the additional transportation expenses incurred by you by the most direct route, to reach your original Trip destination if you are delayed and leave after the Scheduled Departure Date.
However, the benefit payable under (1) and (2) above will not exceed the cost of a one-way economy air fare (or first class, if the original tickets were first class) by the most direct route, less any refunds paid or payable for your unused original tickets.
3) your additional cost as a result of a change in the per person occupancy rate for prepaid travel arrangements if a Traveling Companion's Trip is interrupted and your Trip is continued.
Travel Delay If your Trip is delayed for 12 hours or more, Windstar will reimburse you, up to the amount shown in the Schedule, for reasonable additional expenses incurred by you for hotel accommodations, meals, telephone calls and local transportation while you are delayed. Windstar will not pay benefits for expenses incurred after travel becomes possible. Travel Delay must be caused by or result from: 1) Common Carrier delay; or 2) loss or theft of your passport(s), travel documents or money; or 3) quarantine (except as the result of an epidemic or pandemic); or 4) hijacking; or 5) natural disaster or closure of public roadways by government authorities due to adverse weather; or 6) Injury or Sickness of you, an Immediate Family Member traveling with you, or a Traveling Companion; or 7) death of you, an Immediate Family Member traveling with you, or a Traveling Companion.
Baggage and Personal Effects Windstar will reimburse you, less any amount paid or payable from any other valid and collectible insurance or indemnity, up to the amount shown in the Schedule, for direct loss, theft, damage or destruction of your Baggage, passports or visas during your Trip. Windstar will also pay for loss due to unauthorized use of your credit cards, if you have complied with all of the credit card conditions imposed by the credit card companies. Valuation and Payment of Loss: Payment of loss under the Baggage and Personal Effects Benefit will be calculated based upon an Actual Cash Value basis. For items without receipts, payment of loss will be calculated based upon 75% of the Actual Cash Value at the time of loss. At Windstar option, Windstar may elect to repair or replace your Baggage. Windstar will notify you within 30 days after Windstar receives your proof of loss. Windstar may take all or part of a damaged Baggage as a condition for payment of loss. In the event of a loss to a pair or set of items, Windstar will: 1) repair or replace any part to restore the pair or set to its value before the loss; or 2) pay the difference between the value of the property before and after the loss.
Items Subject to Special Limitations: Windstar will not pay more than $500 (or the Baggage and Personal Effects limit, if less) on all losses to jewelry; watches; precious or semi-precious gems; decorative or personal articles consisting in whole or in part of silver, gold, or platinum; cameras, camera equipment; computer, digital or electronic equipment and media; and articles consisting in whole or in part of fur. Items not included above are subject to a $250 per item limit.
Losses Not Covered: Windstar will not pay for loss arising from: 1) defective materials or craftsmanship; or 2) normal wear and tear, gradual deterioration, inherent vice; or 3) rodents, animals, insects or vermin; or 4) theft or pilferage from an unattended vehicle; or 5) mysterious disappearance; or 6) electrical current, including electric arcing that damages or destroys electrical devices or appliances.
Items Not Covered: Windstar will not pay for damage to or loss of: 1) animals; 2) property used in trade, business or for the production of income, household furniture, musical instruments, brittle or fragile articles, or sporting equipment if the loss results from the use thereof; 3) boats, motors, motorcycles, motor vehicles, aircraft, and other conveyances or equipment, or parts for such conveyances; 4) artificial limbs or other prosthetic devices, artificial teeth, dental bridges, dentures, dental braces, retainers or other orthodontic devices, hearing aids, any type of eyeglasses, sunglasses or contact lenses; 5) documents or tickets, except for administrative fees required to reissue tickets; 6) money, stamps, stocks and bonds, postal or money orders, securities, accounts, bills, deeds, food stamps or credit cards, except as noted above; 7) property shipped as freight or shipped prior to the Scheduled Departure Date; 8) contraband.
Baggage Delay Windstar will reimburse you, less any amount paid or payable from any other valid and collectible insurance or indemnity, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 24 hours or more during your Trip.
Windstar will also reimburse you up to $25 for expenses incurred during your Trip to expedite the return of your delayed Baggage. This coverage terminates upon your arrival at the return destination of your Trip.
Definitions In this Policy, 'you', 'your' and 'yours' refer to the Insured. 'We', 'us' and 'our' refer to Windstar providing this insurance. In addition certain words and phrases are defined as follows:
'Accident' means a sudden, unexpected, unintended and external event, which causes Injury.
'Actual Cash Value' means current replacement cost for items of like kind and quality less depreciation.
'Air Carrier' means any air conveyance operated under a license for the transportation of passengers for hire.
'Baggage' means luggage, personal possessions and travel documents taken by you on the Trip.
'Business Partner' means an individual who is involved, as a partner, with you in a legal general partnership and shares in the management of the business.
'Care Giver' means an individual employed for the purpose of providing assistance with activities of daily living to you or to your Immediate Family Member who has a physical or mental impairment. The Care Giver must be employed by you or your Immediate Family Member. A Care Giver is not a babysitter; childcare service, facility or provider; or persons employed by any service, provider or facility to supply assisted living or skilled nursing personnel.
'Common Carrier' means any land, water or air conveyance operated under a license for the transportation of passengers for hire, not including taxicabs or rented, leased or privately owned motor vehicles.
'Domestic Partner' means a person who is at least eighteen years of age and you can show: 1) evidence of financial interdependence, such as joint bank accounts or credit cards, jointly owned property, and mutual life insurance or pension beneficiary designations; 2) evidence of cohabitation for at least the previous 6 months; and 3) an affidavit of domestic partnership if recognized by the jurisdiction within which they reside.
'Elective Treatment and Procedures' means any medical treatment or surgical procedure that is not medically necessary, including any service, treatment, or supplies that are deemed by the federal, or a state or local government authority, or by Windstar to be research or experimental or that is not recognized as a generally accepted medical practice.
'Home' means your primary or secondary residence.
'Hospital' means an institution, which meets all of the following requirements: 1) it must be operated according to law; 2) it must give 24 hour medical care, diagnosis and treatment to the sick or injured on an inpatient basis; 3) it must provide diagnostic and surgical facilities supervised by Physicians; 4) registered nurses must be on 24 hour call or duty; and 5) the care must be given either on the hospital's premises or in facilities available to the hospital on a pre-arranged basis. A Hospital is not: a rest, convalescent, extended care, rehabilitation or other nursing facility; a facility which primarily treats mental illness, alcoholism, or drug addiction (or any ward, wing or other section of the hospital used for such purposes); or a facility which provides hospice care (or wing, ward or other section of a hospital used for such purposes).
'Immediate Family Member' includes your or the Traveling Companion's spouse, child, spouse's child, son-daughter-in-law, parent(s), sibling(s), grandparent(s), grandchild, step-brother-sister, step-parent(s), parent(s)-in-law, brother-sister-in-law, aunt, uncle, niece, nephew, guardian, Care Giver, Domestic Partner, foster-child, or ward.
'Injury' means bodily harm caused by an accident which: 1) occurs while your coverage is in effect under the policy; and 2) requires examination and treatment by a Physician. The Injury must be the direct cause of loss and must be independent of all other causes and must not be caused by, or result from, Sickness.
'Insured' means an Eligible Person who arranges a Trip and pays any required premium.
'Insurer' means Stonebridge Casualty Insurance Company.
'Medical Evacuation' means Physician-ordered, medically appropriate transportation from the place where you suffer a Sickness or Injury to the nearest medical facility where medically suitable medical care is available or Home as approved by the Program Medical Advisors. An unscheduled return by the same or like mode of transportation as originally scheduled is not a Medical Evacuation.
'Mental, Nervous, or Psychological Disorder' means a mental or nervous health condition including, but not limited to: anxiety, depression, neurosis, phobia, psychosis; or any physical manifestation related thereto.
'Other Covered Events' means only the following unforeseeable events or their consequences which occur while coverage is in effect under this Policy:
1. Air Carrier delays resulting from inclement weather, mechanical breakdown of the aircraft on which you are scheduled to travel or organized labor strikes that affect public transportation;
2. arrangements canceled by an airline, cruise line, or tour operator resulting from inclement weather, mechanical breakdown of the aircraft on which you are scheduled to travel, organized labor strikes that affect public transportation or a government-mandated shut down of an airport or air traffic control system for reasons other than a Terrorist Act or an act of war;
Items #1 and #2 above apply only to Post-Departure Trip Interruption benefits and are subject to a maximum limit of $500.
3. a change in plans by you, an Immediate Family Member traveling with you, or Traveling Companion resulting from one of the following events which occurs while coverage is in effect under this Policy:
a) being directly involved in a documented traffic accident while en route to departure;
b) being hijacked, quarantined (except as the result of an epidemic or pandemic), required to serve on a jury, or required by a court order to appear as a witness in a legal action, provided you, an Immediate Family Member traveling with you or a Traveling Companion is not 1) a party to the legal action, or 2) appearing as a law enforcement officer;
c) your Home or workplace is made uninhabitable by vandalism, burglary, fire, flood, volcano, earthquake, hurricane or other natural disaster;
d) being called to the emergency service of government in the case of military, police or fire personnel to provide aid or relief in the event of a natural disaster;
e) a documented theft of passports or visas;
f) a transfer of employment of 250 miles or more;
g) a Terrorist Act which occurs in your departure city or in a city which is a scheduled destination for your Trip provided: 1) The Terrorist Act occurs within 30 days of the Scheduled Departure Date for your Trip;
h) a cancellation of your Trip if your arrival on the Trip is delayed and causes you to lose 50% or more of the scheduled Trip duration due to the reasons covered under items #1 and #2 above.
'Other Valid and Collectible Group Insurance' means any group policy or contract which provides for payment of medical expenses incurred because of Physician, nurse, dental or Hospital care or treatment; or the performance of surgery or administration of anesthesia. The policy or contract providing such benefits includes group or blanket insurance policies; service plan contracts; employee benefit plans; or any plan arranged through an employer, labor union, employee benefit association or trustee; or any group plan created or administered by the federal or a state or local government or its agencies. In the event any other group plan provides for benefits in the form of services in lieu of monetary payment, the usual and customary value of each service rendered will be considered a Covered Expense.
'Payments or Deposits' means the cash, check, or credit card amounts actually paid for your Trip. Payments made in the form of a certificate, voucher or discount are not Payments or Deposits as defined herein.
'Physician' means a person licensed as a medical doctor by the jurisdiction in which he/she is resident to practice the healing arts. He/she must be practicing within the scope of his/her license for the service or treatment given and may not be you, a Traveling Companion, or an Immediate Family Member of yours.
'Policy' means the contract issued to the Policyholder providing the benefits specified herein.
'Policyholder' means the legal entity in whose name this Policy is issued, as shown on the Benefit Schedule.
'Pre-Existing Condition' means an illness, disease, or other condition during the 60 day period immediately prior to your effective date for which you or your Traveling Companion or Immediate Family Member scheduled or booked to travel with you: 1) received or received a recommendation for a diagnostic test, examination, or medical treatment; or 2) took or received a prescription for drugs or medicine. Item (2) of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60 day period before coverage is effective under this policy. 'Program Medical Advisors' means One Call Worldwide Travel Services Network, Inc.
'Scheduled Departure Date' means the date on which you are originally scheduled to leave on your Trip.
'Sickness' means an illness or disease of the body which: 1) requires examination and treatment by a Physician, and 2) commences while the insurance is in effect. An illness or disease of the body which first manifests itself and then worsens or becomes acute prior to the effective date of this insurance is not a Sickness as defined herein and is not covered by the policy.
'Terrorist Act' means an act of violence, other than civil disorder or riot (that is not an act of war, declared or undeclared), that results in loss of life or major damage to property, by any person acting on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government. 'Traveling Companion' means a person whose name appears with yours on the same Trip arrangement and who, during the Trip, will share accommodations with you in the same room, cabin, condominium unit, apartment unit, or other lodging.
'Trip' means a scheduled trip for which coverage has been elected and the premium paid, and all travel arrangements are arranged by Windstar Cruises prior to the Scheduled Departure Date of the Trip. 'Trip Cost' means the cash, check, or credit card amounts actually paid for your Trip. Payments made in the form of a certificate, voucher or discount are not Trip Cost as defined herein.
'Usual and Customary Charge' means those charges for necessary treatment and services that are reasonable for the treatment of cases of comparable severity and nature. This will be derived from the mean charge based on the experience in a related area of the service delivered and the MDR (Medical Data Research) schedule of fees valued at the 90th percentile.
Policy Exclusions The following exclusion applies to the Medical Expense/Emergency Assistance, Pre-Departure Trip Cancellation, Post-Departure Trip Interruption, and Travel Delay coverages: 1. Windstar will not pay for loss or expense caused by or incurred resulting from a Pre-Existing Condition, as defined in the policy, including death that results therefrom.
This Exclusion does not apply to benefits under Covered Expenses for Medical Evacuation, item #1 (emergency Medical Evacuation) or item #4 (Repatriation of Remains) of the Medical Expense/Emergency Assistance Benefits coverage. Waiver of the Pre-Existing Condition Exclusion The Pre-Existing Condition Exclusion is waived provided you meet the following requirements: 1) the premium for the coverage is received by Windstar Cruises within 14 days of the initial deposit/ payment for your Trip and 2) you are not disabled from travel at the time you pay your premium.
The following exclusion applies to all coverages: 2. Windster will not pay for any loss under the policy, caused by, or resulting from: a) suicide, attempted suicide, or intentionally self-inflicted injury of you, a Traveling Companion, Immediate Family Member, or Business Partner booked to travel with you, while sane or insane (while sane in CO and MO); b) a Mental, Nervous, or Psychological Disorder, except as covered under Pre-Departure Trip Cancellation; c) being under the influence of drugs or intoxicants unless prescribed by a Physician; d) normal pregnancy or resulting childbirth or elective abortion; e) participation as a professional in athletics; f) participation in organized amateur and interscholastic athletic or sports competition or events; g) riding or driving in any motor competition; h) declared or undeclared war, or any act of war; i) civil disorder; j) service in the armed forces of any country; k) nuclear reaction, radiation or radioactive contamination; l) operating or learning to operate any aircraft, as pilot or crew; m) mountain climbing, bungee cord jumping, heli-skiing, extreme skiing or skiing outside marked trails, caving or spelunking, skydiving, parachuting, hang gliding, parasailing, hot air ballooning or travel on any air supported device, other than on a regularly scheduled airline or air charter company; n) any unlawful acts, committed by you or a Traveling Companion (whether insured or not); o) any amount paid or payable under any Worker's Compensation, Disability Benefit or similar law; p) a loss or damage caused by detention, confiscation or destruction by customs; q) Elective Treatment and Procedures; r) epidemic and/or pandemic; s) medical treatment during or arising from a Trip undertaken for the purpose or intent of securing medical treatment; t) bankruptcy, financial insolvency, default or failure to supply services by a travel supplier; u) failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements for reasons other than financial insolvency; v) business, contractual or educational obligations of you, an Immediate Family Member, Business Partner, or Traveling Companion; w) a loss that results from an illness, disease, or other condition, event or circumstance which occurs at a time when the policy is not in effect for you.
Important Note: Exclusion 2, Item w applies to you, an Immediate Family Member, Traveling Companion, or Business Partner. The Travel Insurance is Underwritten By: Stonebridge Casualty Insurance Company, Columbus, Ohio; (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OH, OR, VT, WA and WY Policy Form #'s TAHC5100IPS and TAHC5200IPS.
Notice: If you are a resident of one of the following states (IL, IN, KS, LA, OH, OR, VT, WA, WY) your coverage is provided on an individual policy form. Your policy number is your complete Name plus 426W. Your policy is available at www.tripmate.com. You can also request this information by calling Trip Mate at 1-800-888-7292.
Where to Present a Claim All claims should be presented to the Program Administrator: Trip Mate, Inc.*
9225 Ward Parkway, Suite 200
Kansas City, Missouri 64114
Plan Number: 426W
www.tripmate.com*In CA, dba Trip Mate Insurance Agency Please read this Insurance Certificate/brochure carefully, as it is your evidence of coverage under the policy (once you have paid the appropriate premium). If you have any questions about the coverages offered or to report a claim, please contact Trip Mate at 1-800-888-7292. Claims may also be reported online and claim forms downloaded at www.tripmate.com. Plan Number: 426W
General Policy Provisions Duplication of Coverage You may only purchase one certificate from Windstar for each Trip. If you do purchase more than one certificate for a specific Trip, the Maximum Limit of Coverage payable will be as specified in the certificate with the highest level of benefits. Windstar will refund premium received from you under any other certificate. Maximum Limit of Liability All limits are applied per Trip. Windstar will pay no more than $1,000,000 per occurrence to or on account of any person insured under the policy. Our Maximum Limit of Liability for all claims resulting from the same occurrence will be $10,000,000 collectively under the TAHC series of policies. Notice of Claim Windstar must be given written notice of claim within 180 days after a covered loss occurs. If notice cannot be given within that time, it must be given as soon as reasonably possible. Notice may be given to Windstar or to a Windstar authorized agent. Notice should include the claimant's name and enough information to identify him or her. Our Right To Recover From Others Windstar have the right to recover any payments Windstar have made from anyone who may be responsible for the loss. You and anyone else Windstar insures must sign any papers and do whatever is necessary to transfer this right to Windstar. You and anyone else Windstar insures will do nothing after the loss to affect Windstars right. State Specific Notices California Residents: This policy contains disability insurance benefits or health insurance benefits, or both, that apply only during a covered Trip. You may have coverage from other sources that already provides you with these benefits. You should review your existing policies. If you have any questions about your current coverage, call your insurer or health plan.
Florida Residents: Your homeowners policy, if any, may provide coverage for loss of personal effects. You are not required to purchase baggage insurance in connection with purchase of tickets or with the lease or rental of a motor vehicle.
New York Residents: For residents of New York only, the Windstar Cruises TICP Cancel for Any Reason Waiver Benefits may be purchased separately without purchase of the Travel Protection Plan.
Your Duties in the Event of a Loss You must provide with your claim submission:
For Trip Cancellation and Interruption Claims: 1) all invoices, canceled checks and/or credit card statements documenting your payment(s) for the Trip and the travel protection plan; 2) all invoices, canceled checks and/or credit card statements documenting refund(s) received or due; 3) a completed claim form (including the Attending Physician's Statement and a signed Authorization for Release of Information, if applicable) and any other official documentation to substantiate the reason for the cancellation or interruption; and 4) any other written documentation which may be required by Windstar to substantiate the claim.
You must return all refundable travel documents or tickets to the issuing party and/or travel supplier.
For Medical Expense Claims: 1) all receipts, itemized bills and reports for medical and/or dental expenses claimed; 2) any requested information, including but not limited to, an explanation of benefits from any other applicable insurance; 3) a signed patient authorization to release any information Windstar requires to investigate your claim.
For Travel Delay Claims: 1) a written report from a common carrier, police or other party that documents the cause and length of the your Travel Delay; and 2) all receipts for additional expenses incurred during your Travel Delay.
For Baggage Delay Claims: 1) a written report from a common carrier or other party that documents the length of your Baggage Delay; and 2) all receipts for additional items purchased during your Baggage Delay.
For Baggage Claims: 1) copies of the written reports of loss to local authorities and/or any responsible party; and 2) when applicable, the responsible party's disposition of your claim.
In case of loss, theft or damage to Baggage and Personal Effects, you must: 1) immediately report the incident to the appropriate local authorities (i.e. local police or other local government authorities) and obtain a written report to include the value and description of the property loss; and/or 2) report the loss to any responsible party (i.e. hotel manager, tour guide or representative, airline, cruise line, bus line or other transport official), and obtain a written report of the loss to include the value and description of the property.
Windstar will not pay for further damage if you fail to take reasonable steps to protect your Baggage after a loss.
Worldwide Travel Services Network Contacting One Call's 24-Hour Service Center When outside the USA or Canada, call Windstar collect through a local operator (you will first have to enter the International Access Code of the country you are calling from). Within the USA or Canada, use the toll free number. Within U.S.A. and Canada Outside U.S.A. and Canada 1-800-555-9095 1-603-894-4710 YOUR PLAN NUMBER: 426W
Medical Assistance - Our multi-lingual professionals are available 24 hours a day to provide help, advice and referrals for medical emergencies. Windstar will help you locate local physicians, dentists, or medical facilities.
Medical Consultation and Monitoring - If you are hospitalized, Windstar will contact you and your treating physician to monitor your condition to assure you are receiving appropriate care and assess the need for further assistance. Windstar will also contact your personal physician and family at home when necessary or requested to keep them informed of your situation.
Medical Evacuation - When medically necessary, Windstar will arrange and pay for appropriate transportation, including an escort, if required, to a suitable hospital, treatment facility or home. Payment for Medical Evacuation is available only for covered claims and up to the amount of coverage provided in the policy. All medical transportation services must be authorized and arranged by One Call. In the event of an unauthorized Medical Evacuation, reimbursement may be limited or coverage may be invalidated.
Emergency Medical Payments - Windstar will assist you in the advancement of funds or guarantee payments (up to the policy limits) to a hospital or other medical provider, if required, to secure your admission, treatment or discharge.
Prescription Assistance - Windstar will assist you with replacing medications that are lost, stolen or spoiled during your Trip, either locally or by special courier.
Repatriation of Remains - In the event of death while on a Trip, Windstar will arrange for the preparation and transportation required to return your remains to your Home.
24 Hour Legal Assistance - If while on your Trip you encounter legal problems, Windstar will help you find a local legal advisor. If you are required to post bail or provide immediate payment of legal fees, Windstar will assist you in arranging a funds transfer from family or friends.
Nurse Helpline - Registered nurses are available 24-Hours a day before and during your trip to provide general health information, clinical assessment, and health counseling to give you assistance in making appropriate healthcare decisions.
One Call Travel Solutions
24-Hour WorldwideTravel Services Message Services - Windstar will transmit emergency messages to family, friends or business associates and let you know that the message has been received.
Language Interpretation Services - Windstar provide interpretation services in major languages and will refer you to appropriate local services, if needed.
Emergency Cash Transfer - Windstar will help arrange an emergency cash transfer (wire transfer, travelers checks, etc.) of your funds from home or from friends or family in medical or travel emergency situations where additional funds are required.
Pre-Trip Travel Services - Windstar provides 24-Hour information, help and advice for your planned Trip such as: passport and visa information, requirements and replacement; travel health information or advisories; vaccine recommendations and requirements; government agency contact information (i.e. embassies, consulates, and other departments or agencies); weather and currency information.
Travel Document and Ticket Replacement - When important travel documents (such as passports and visas) are lost or stolen, Windstar will help you to secure replacements. Windstar will also help you when airline or other travel tickets are lost or stolen. Windstar will assist you with reporting your loss, reissuing tickets and obtaining the money required for this purpose (you are responsible for providing the funds). One Call Concierge Services
- Restaurant, shopping, hotel recommendations/reservations
- Local transport (rental car/limousine, etc.) information and reservations
- Sporting, theatre, night life and event information (sports scores, stock quotes, gift suggestions, etc.), recommendations and ticketing
- Golf course information, referrals, recommendations and tee times
- Tracking and assisting with the return of lost or delayed baggage
While wWindstar strives to provide help and advice for problems encountered by travelers wherever or whenever they occur, situations may arise beyond Windstars control when immediate resolution is not possible. Windstar will make every reasonable effort to refer you to appropriate medical and legal providers, but neither the Insurer nor One Call Worldwide Travel Services Network may be held responsible for the availability, quality or results of any medical treatment or your failure to obtain medical treatment.
The 24-Hour Assistance Services are provided by: One Call Worldwide Travel Services Network, Inc.
Dining on Windstar Cruises
It is 7:30 in the morning. You awake to hear the gentle trade winds filling the sails. The smell of freshly-brewed Colombian coffee and buttery croissants lures you topside to the Veranda. It's breakfast al fresco, full service or buffet-style, anytime till 9:30. No need to hurry. Or if you prefer, linger over a continental breakfast served in the privacy of your stateroom. Whichever is fine with us. After all, this is what the good life is all about: doing what you please, when you please.
Lunch Again, the choices are many in the Veranda. Choose the sumptuous, seemingly endless buffet. Or, order from the lunch menu.
Dinner In the evening, Windstar turns the spotlight to our elegant, wood-paneled restaurant. Here, the dining room manager seats you, but where is your decision. There are no preassigned tables or first or second seating. When you dine and with whom are entirely up to you. (Seating usually begins at 7:30 p.m. and will be printed in the ship's daily program.) On the Wind Surf, you can enjoy the lively Degrees, featuring special themed dinners like Italian, Indonesian, Steak House and an eclectic choice of wines. The evening attire onboard Windstar is specified as 'casual elegance'- the emphasis weighted heavily on the former. The cuisine is exquisite ... a unique creation of light and savory entrees using fresh native food and tropical accents. What will it be? Pear and goat cheese salad with prosciutto? Roasted eggplant and garlic soup? Grilled ahi tuna with Asian vegetables and a ginger pink peppercorn sauce? Or perhaps a mocha and chocolate terrine with almond sauce? To all this, Windstar adds a fine selection of vintage wines. Windstar offers Sail light and vegetarian recipes, specially created by our Chefs on board. In addition, our Executive Chef on board is available to help you choose light fare upon request.
Low-sodium diet, vegetarian, low-cholesterol, salt or fat free and other special dietary needs can be accommodated if Windstar is notified in advance. Our dining room staff will be happy to oblige your special needs. Just let us know your dietary preferences at the time of booking, and reconfirm with the dining room manager once you're aboard. Windstar shall do our utmost to fulfill all requests, although agricultural and perish ability restrictions may apply. (Please note: Special requests received less than 30 days before sailing may not be available.) Kosher meals are not available.
If you (or your travel agent) requested special meals at the time of your booking, please reconfirm this request with the Maitre d' after you board. If you have further questions or require additional information, please contact the Ship Services Department.
Alcohol on Board Policy
Bottles or other containers of beer and other alcoholic beverages purchased in the vessel's shops or otherwise brought on the ship cannot be consumed on the ship, with the exception of wine and champagne. If the beverages are purchased from the vessel's shops or at ports of call, they will be collected for safekeeping and delivered to your stateroom on the last day of the voyage. Our staff will make arrangements to store the items for you during the cruise. Guests can bring wines and champagne purchased from outside the ship onboard for consumption in their stateroom. For consumption in the restaurants or bars, a $15 corkage fee will be applied to the guests onboard account.
Room Service Complimentary room service is available 24 hours a day for sandwiches, selected canapes, coffee and tea.
Fuel Surcharge Policy on Windstar Cruises
Windstar has eliminated its fuel surcharge on all sailings departing after January 1, 2009. The fuel surcharge originally applied only to sailings through March 31, 2009. Windstar will automatically refund the fuel surcharge to guests in the form of a shipboard credit for those sailings departing between January 1 and March 31, 2009. Winstar has reserved the right to reinstate the fuel surcharge, based on the price of light sweet crude with different parameters.
Tipping Policy on Windstar Cruises
HOTEL SERVICE CHARGE
Windstar crew works very hard to make sure that every aspect of your cruise meets the highest standards. This includes those crewmembers who serve you directly, such as wait staff, beverage servers and the stewards who service your stateroom each day. There are also many others who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all of Windstars crewmembers are recognized and rewarded, a Hotel Service Charge of $16 per passenger is automatically added to each guest's shipboard account on a daily basis. If Windstars service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of the cruise. In addition, a 18% Beverage Service Charge is automatically added to bar charges and dining room wine purchases. These charges are paid entirely to Windstar crewmembers, and represent an important part of their compensation.
In terminals, airports, ports of call and on shore excursions, Windstar suggest that you extend gratuities consistent with customary local practices.
Payments / Refunds on on Windstar Cruises
CANCELLATION POLICY AICG's and Windstar Cruises' Cancellation Policy for the cruise you have selected is described in the applicable cruise line brochure. A full refund (except for amounts paid for Cancellation Protection Plan) will be made for written cancellations received by Windstar Cruises at least 91 days prior to the date on which you are able to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fees: 90-60 days before commencing travel - $500/$750 (deposit); 59-30 days before commencing travel - 50% of gross fare; 29-0 days before commencing travel - 100% of gross fare. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Windstar Cruises can only be responsible for refunding amounts actually received by it. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar Cruises and may not always be possible.
Changing your itinerary after reservations have been made can result in loss of advantages gained by early planning. To cover administrative costs, a minimum charge of $50 per person will be assessed if you request a change in your travel arrangements less than 91 days prior to commencement of travel. This doesn't apply to departure date changes (please refer to cancellation policy). Change charges are not assessed for stateroom upgrades or for the addition of services unless air reservations are altered and/or travel documents must be reissued.
Smoking Policy on Windstar Cruises
Smoking is not permitted in any of the staterooms or public spaces, including all restaurants and corridors. Smoking is permitted on the outside decks in designated smoking areas only.
The room accommodations were exceptional and ALL staff were pleasant and helpful in every way possible. The food was very good and plentiful. Entertainment was good.
I was happy with my interaction with Affordable Tours. They responded quickly to any concerns we had. Our advisor gave valuable advice from his personal knowledge of the departure port.
Staff on ship were very courteous friendly and knowledgeable. Food was excellent and excursions every good.
The 9 or so hours Panama Canal transit is by far one of the most interesting cruising one can ever do. To see the cargo and container ships lined up for days to do this transit for close to 1 million US dollars - and that passenger cruise ships basically get to "jump the line"... it's amazing. The Windstar Pride, one of Windstar's yachts, is beautiful. The servicer by the crew, staff, and officers are top-notch. My mother and I were extremely fortunate to be asked to join the captain for dinner... and incredible experience which was a first for me. It will be interesting to see what is added after the dry dock work currently going on with their three yachts...an additional public room/bar/gathering spot near the main restaurant would be helpful and I would like to see an additional cooking/flower arrangement or some other type of interactive onboard activity added. All in all though, the cruise was excellent.
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Windstar was terrific. The staff was friendly and very helpful. Staff even knew us by name. Excursions were well planned with knowledgeable guides. Really enjoyed the small ship experience. We got to know other passengers. Very nice.